Hey Meridiana Airline, where’s our compensation check?

After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check? Read more “Hey Meridiana Airline, where’s our compensation check?”

WOW Air, where’s my $92 refund?

Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home. When her airline rebooks her, it’s on a different airline — and to a different return airport than the one she originally booked. Does it owe her anything for the inconvenience? Read more “WOW Air, where’s my $92 refund?”

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable. Read more “How to get an airline to compensate you — even when it doesn’t have to”

Before you use a flight-delay compensation company, take a minute to think twice

If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you compensation under European law. Read more “Before you use a flight-delay compensation company, take a minute to think twice”

Fixing your own flight is easier thanks to our new EU 261 FAQ

I love getting emails from readers like Andrew Rapp, who never misses my weekly column, The Travel Troubleshooter, in the Hartford Courant every Sunday. Read more “Fixing your own flight is easier thanks to our new EU 261 FAQ”