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EU 261

Kristen Hoyle just had one of those flights that give the airline industry an awful reputation. She wants something for the trouble.

Canceled, confused, contaminated — and then ripped off

October 27, 2024March 6, 2012 by Christopher Elliott

Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.

Categories Commentary
Timothy Delaney's Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

What would you do? My airline owes me €600 but all I’m getting is excuses

January 20, 2024March 3, 2011 by Christopher Elliott

Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

Categories Commentary
Sirj and a friend were scheduled to fly from Estonia to Berlin on Air Baltic. They had booked their airline tickets through Expedia.

What would you do? No refund for a canceled Air Baltic flight

January 19, 2024February 10, 2011 by Christopher Elliott

irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.

Categories Commentary
His airline, KLM, put him on the next available flight and upgraded him, it didn't offer him any financial compensation for the delays.

Is this enough compensation? A $150 voucher for denied boarding in Bremen

January 19, 2024December 21, 2010 by Christopher Elliott

Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.

Categories Commentary
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