Compensation for a missed WOW connection? Of course not!

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation. Read more “Compensation for a missed WOW connection? Of course not!”

Follow these steps to EU 261 compensation from Delta Air Lines

Doug Marshak wants EU 261 compensation from Delta Air Lines. The reason? An almost six-hour delay flying back home from Europe. Delta doesn’t bother telling passengers they’re entitled to anything under the European consumer rights law. But we will. Read more “Follow these steps to EU 261 compensation from Delta Air Lines”

If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved. Read more “If at first you don’t get your EU 261 claim approved — try, try again”

This WOW air refund case will really make you say, “Wow!”

The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW air telling him their flight was canceled. The next available flight was five days later. For a variety of reasons, the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW air would reimburse the cost. So why is he still waiting for this WOW air refund? Read more “This WOW air refund case will really make you say, “Wow!””

Austrian Airlines bumped me and then gave me empty gift cards as compensation

Austrian Airlines overbooked Robert Raffanti’s flight from Venice to Vienna and asked for volunteers to take a later flight, promising compensation of 125 euros. Raffanti and his wife agreed, but the airline never loaded their gift cards. Can we help Raffanti, or will Austrian Airlines continue its infamous silent treatment of both its customers and with us? Read more “Austrian Airlines bumped me and then gave me empty gift cards as compensation”

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