Compensation for a missed WOW connection? Of course not!

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation. Read more “Compensation for a missed WOW connection? Of course not!”

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

A canceled British Airways flight to London and confusing claim

After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay? Read more “A canceled British Airways flight to London and confusing claim”

Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?

When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”

Hey Meridiana Airline, where’s our compensation check?

After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check? Read more “Hey Meridiana Airline, where’s our compensation check?”

WOW Air, where’s my $92 refund?

Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home. When her airline rebooks her, it’s on a different airline — and to a different return airport than the one she originally booked. Does it owe her anything for the inconvenience? Read more “WOW Air, where’s my $92 refund?”

Fixing your own flight is easier thanks to our new EU 261 FAQ

I love getting emails from readers like Andrew Rapp, who never misses my weekly column, The Travel Troubleshooter, in the Hartford Courant every Sunday. Read more “Fixing your own flight is easier thanks to our new EU 261 FAQ”