Compensation for a missed WOW connection? Of course not!

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation. Read more “Compensation for a missed WOW connection? Of course not!”

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

The Israeli Aviation Services Law and how it covered this traveler’s delay

El Al misplaces Carolyn Fuchs’ luggage during her flight to Israel for her daughter’s wedding. Then it delays her flight home by nine hours. What rights does Fuchs have? And can our advocates help her get compensation from El Al? Read more “The Israeli Aviation Services Law and how it covered this traveler’s delay”

A canceled British Airways flight to London and confusing claim

After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay? Read more “A canceled British Airways flight to London and confusing claim”

Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?

When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”