Compensation for a missed WOW connection? Of course not!

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation. Read more “Compensation for a missed WOW connection? Of course not!”

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

A canceled British Airways flight to London and confusing claim

After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay? Read more “A canceled British Airways flight to London and confusing claim”

Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?

When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”

Hey Meridiana Airline, where’s our compensation check?

After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check? Read more “Hey Meridiana Airline, where’s our compensation check?”

WOW Air, where’s my $92 refund?

Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home. When her airline rebooks her, it’s on a different airline — and to a different return airport than the one she originally booked. Does it owe her anything for the inconvenience? Read more “WOW Air, where’s my $92 refund?”

Fixing your own flight is easier thanks to our new EU 261 FAQ

I love getting emails from readers like Andrew Rapp, who never misses my weekly column, The Travel Troubleshooter, in the Hartford Courant every Sunday. Read more “Fixing your own flight is easier thanks to our new EU 261 FAQ”

No flight, meals, phone or bags from British Airways — and no compensation

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.

And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it. Read more “No flight, meals, phone or bags from British Airways — and no compensation”

The American way of following European consumer protection laws

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261, the legendary and often misinterpreted European consumer protection law. And he failed.

Yes, this feature is called Case Dismissed, but there’s a lot to be learned from our consumer missteps. With the busy summer travel season just around the corner, here’s one lesson you need to take with you: Airlines hate EU 261. Get every promise in writing or you’ll end up with nothing.
Read more “The American way of following European consumer protection laws”