When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.
EU 261
WOW Air, where’s my compensation for that 14-hour delay?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
A canceled British Airways flight to London and confusing claim
After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay?
Hey Meridiana Airline, where’s our compensation check?
After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check?
Fixing your own flight is easier thanks to our new EU 261 FAQ
In Europe, a regulation called EU 261 protects passengers like Andrew Rapp. And although a United Airlines representative at the check-in counter said that he “might be eligible” for compensation based on the length of the delay, no promises were made. Rapp’s story is a reminder that a little self-advocacy can take you a long way, especially if you know what to ask for. (We can help with that.)
No flight, meals, phone or bags from British Airways — and no compensation
Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist. And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.
Flags and other funny ways around the 24-hour rule
To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s recent attempted ticket purchase on XL Airways.