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EU 261

Aer Lingus owes me $1,285

Aer Lingus owes me $1,285 but claims my bank doesn’t exist

April 8, 2026March 10, 2026 by Christopher Elliott

To say that Jerry Slaff’s trip from Washington to Prague didn’t go as planned would probably be an understatement. 

Categories Advocacy
When Deborah Anbinder's flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.

Air Canada canceled her flight and promised to cover her hotel. Then it didn’t.

January 29, 2026January 29, 2026 by Christopher Elliott

When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.

Categories Is This Enough Compensation?
After Aer Lingus canceled James Jones's $5,246 flight, it only refunded $4,502. The airline ignored his repeated emails about the $744 shortage, violating EU law. After an advocate intervened, Aer Lingus finally paid the missing money.

Aer Lingus withholds a full refund after a flight cancellation. What should I do? 

December 2, 2025November 19, 2025 by Christopher Elliott

After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?

Categories The Travel Troubleshooter
After Lufthansa delayed their flight, Bonnie Thiel and her husband were rebooked via Air Canada — but she was denied boarding and left stranded. Can she get reimbursed for her hotel?

Denied boarding and stranded overnight. Why won’t Air Canada cover my $178 hotel bill?

October 21, 2025October 15, 2025 by Christopher Elliott

Bonnie Thiel and her husband are stranded in Toronto after a flight delay on Lufthansa. Why won’t the airline cover her hotel expenses? And how does she get reimbursed for them, now that she’s home? 

Categories The Travel Troubleshooter
Airlines are switching planes more often, leading to unexpected seat changes. What compensation are you entitled to when your seat is swapped?

Airlines are switching planes more frequently. What are your rights? 

October 5, 2025October 5, 2025 by Christopher Elliott

Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.

Categories On Travel
Airline promised a full refund due to a strike but withheld a significant amount. How to fight for the full refund you were guaranteed.

Aer Lingus promised me a full refund after a threatened strike. Where is it?

September 18, 2025September 17, 2025 by Christopher Elliott

When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?

Categories The Travel Troubleshooter
Passenger experienced a 14-hour American Airlines flight delay and was promised compensation, but never received it. Learn about EU 261 regulations and how to get your due.

American Airlines promised me compensation for my flight delay. Where is it?

October 14, 2025June 25, 2025 by Christopher Elliott

American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?

Categories The Travel Troubleshooter
If your airline won't refund your ticket, what can you do? That's what thousands of TAP Air Portugal customers want to know.

What should you do if your airline won’t refund your ticket?

April 7, 2024June 17, 2022 by Christopher Elliott

… Read more

Categories Airline Problems

Compensation for a missed WOW connection? Of course not!

January 31, 2024April 24, 2018 by Christopher Elliott

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.

Categories Case Dismissed

WOW Air, where’s my compensation for that 14-hour delay?

January 31, 2024January 19, 2018 by Christopher Elliott

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?

Categories The Travel Troubleshooter
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