Compensation for a missed WOW connection? Of course not!

When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation. Read more “Compensation for a missed WOW connection? Of course not!”

Austrian Airlines bumped me and then gave me empty gift cards as compensation

Austrian Airlines overbooked Robert Raffanti’s flight from Venice to Vienna and asked for volunteers to take a later flight, promising compensation of 125 euros. Raffanti and his wife agreed, but the airline never loaded their gift cards. Can we help Raffanti, or will Austrian Airlines continue its infamous silent treatment of both its customers and with us? Read more “Austrian Airlines bumped me and then gave me empty gift cards as compensation”

How did this traveler talk herself out of Delta’s goodwill gesture?

After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer? Read more “How did this traveler talk herself out of Delta’s goodwill gesture?”

WOW Air, where’s my compensation for that 14-hour delay?

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? Read more “WOW Air, where’s my compensation for that 14-hour delay?”

Waiting and waiting for a reimbursement from Condor Airlines

John Dodgshon has been waiting more than a month for compensation for his overbooked flight on Condor Airlines. Can our advocates help expedite his claim? Read more “Waiting and waiting for a reimbursement from Condor Airlines”