American Airlines downgraded us. Can I get the fare difference refunded?
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?
ECONOMY CLASS
Do overweight passengers deserve a bigger seat on a plane?
On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat.
No more reclining airline seats! Let’s lock ’em
Here’s an idea for creating a better flying experience: Why not stop economy-class airline seats from reclining?
Should you recline your airline seat? No, and here’s why
Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.
Airline passengers brace for the big summer squeeze
The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats.
Comfort hacks for flights that cramp your style
Air travel can be a humiliating, dehumanizing and even torturous experience — at least according to my e-mail inbox.
Maybe first class passengers aren’t so special after all
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
It’s time to kill economy class
Airlines are considering a new class of service — and I use the term “class” loosely — called economy “minus.”
Delta Economy “Comfort” fell short — can we get a refund?
Rod and Carol Mourant recently flew from Seattle. Amid their list of complaints is one that stuck, and do they have a case?
