Downgraded on Air France, but where’s their refund?

air franceLisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.

With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)

But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.

“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”
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Who benefits the most from your airline affinity card? (That’s not a trick question)

Hey buddy, wanna sign up for a credit card?

OK, that wasn’t Citi’s come-on when it asked Jerry Mandel if he was interested in an affinity card that would help him collect American Airlines miles. But it probably should have been.
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Pay a seat reservation fee — or your kids don’t fly with you

Being separated from your family while you’re traveling is every child’s worst nightmare. Every parent’s, too.

But Daniel Fitzsimmons recently experienced a different kind of separation anxiety, thanks to US Airways.
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Should I add involuntary downgrade cases to my “do not mediate” list?

I‘m considering an outright ban on certain cases, and maybe you can help me make a decision. I already have an informal moratorium on recovering missing frequent flier miles and mediating expired-passport problems, although every now and then, I’ll let one slip in.

Walter Miller brings us another kind of trouble today: the involuntary downgrade/insufficient refund conundrum. After I tell you his story, I’ll explain why I think his type of problem may deserve to be blacklisted.
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US Airways charges family extra to sit together

When Molly Todd tried to secure seat assignments for a recent US Airways flight from Philadelphia to Cancun, Mexico, she made a disappointing discovery.

In order to sit next to her children, ages 7 and 10, she’d have to pay extra for her economy class seat.
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