“This was apparently a 21st century torture device”

If humor is the good-natured side of a truth, then the Mexican avocado commercial that aired during last night’s Super Bowl delivered a double dose of both — with a side of spicy guacamole.
Read more ““This was apparently a 21st century torture device””

Comfort hacks for flights that cramp your style

Air travel can be a humiliating, dehumanizing and even torturous experience — at least according to my e-mail inbox.

Read more “Comfort hacks for flights that cramp your style”

Maybe first class passengers aren’t so special after all

One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.

Maybe it’s time to challenge that conventional wisdom.
Read more “Maybe first class passengers aren’t so special after all”

Let’s kill economy class

One of the most troubling travel stories of 2014 was a report that airlines are considering a new class of service — and I use the term “class” loosely — called economy “minus.”
Read more “Let’s kill economy class”

Delta Economy “Comfort” fell short — can we get a refund?

delta jetRod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid their list of complaints is one that stuck, and made me wonder if maybe they had a case.

They played by the rules, and lost. Now they want my help in righting a wrong.

“There were several events that made the trip less than enjoyable,” says Rod Mourant. “From our perspective, the most irritating were Delta’s attitude and their baggage policy. Through actual experience, we found out that Delta’s carry-on and checked baggage policies are a joke.”
Read more “Delta Economy “Comfort” fell short — can we get a refund?”