When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
Read more “Help! My Target gift card is zeroed out”
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
“I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day,” he says. “But I needed to get there as soon as possible, so I took the risk.”
Read more “United Airlines holds plane so passenger can say goodbye to his dying mother”
When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case? And how did she miss the Megabus in the first place? Read more “How did this traveler miss the Megabus?”
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint? Read more “After “terrible service” at Panera, can this customer get a fresh start?”
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money. Read more “Am I not entitled to a ticket credit, Virgin Atlantic?”
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now? Read more “A frozen video game and a long wait for help”
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”
When United Airlines cancels Michael Del Medico’s return flight from Washington to Chicago, he goes looking for answers. Can this consumer advocate help him find any? Read more “Why did United cancel my return flight?”