CUSTOMER SERVICE Archives

What to do about an Iberia suspended ticket problem.

Iberia suspended ticket credit problem: How do you fix this?

November 29, 2024November 27, 2024 by Christopher Elliott

What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.

What to do if you find cockroaches in your vacation rental.

Mold, urine and cockroaches in my vacation rental! Will Vacasa give me a refund?

November 25, 2024 by Christopher Elliott

When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.

Something is missing from your hotel room.

Here’s what’s missing from your hotel — and how to get it

November 18, 2024November 17, 2024 by Christopher Elliott

Something is missing from your hotel — and you should know about it before your next trip. Here’s how to get what you want.

If you have a frozen Motorola Edge phone, you do you get it unfrozen? Here's one reader who managed to do it.

I have a frozen Motorola Edge phone — is this a lost cause?

November 9, 2024November 8, 2024 by Christopher Elliott

Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?

Negotiated pricing is only available to registered businesses on Amazon. Suppliers negotiate prices with individual business customers, and are exclusive to all registered requisitioners of that business. Business customers can access these prices on item detail pages, in search results, and during checkout.

Amazon price-match problem: Where’s the refund for my keyboard?

November 3, 2024November 1, 2024 by Christopher Elliott

When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes — three times. And then the company refuses.

Irina Safonov returned her Budget rental car with "a little sand" on the floor mats and was hit with a $450 cleaning fee. Despite her protests, Budget claimed the car was out of service and required extensive cleaning. But without a breakdown of costs, Safonov felt the fee was unjust. After escalating her case, Budget eventually reversed the charge, crediting her $450. This serves as a reminder to always document the condition of your rental car and be wary of hidden fees like "loss of use" charges.

Do I really owe Budget $450 for cleaning my rental car? It’s just a little sand!

November 24, 2024October 28, 2024 by Christopher Elliott

What’s this $450 cleaning fee on Irina Safonov’s Budget Car Rental bill? Sure, she rented a Chrysler Voyager in Detroit recently. And yes, she returned it with “a little” sand on the floor mats.

Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase?

Saks Fifth Avenue return problem: Why won’t they accept this $10,854 gold ring?

October 26, 2024October 25, 2024 by Christopher Elliott

Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it’s damaged. Is Thomas Gunderson stuck with this purchase?

Dalia Hamzeh’s weekend at the Miraval Berkshires turned sour after the resort overcharged her by $2,500 for two extra nights she didn’t book. Despite early promises of a refund, the hotel’s billing department went silent, leaving Hamzeh frustrated and out of options. After months of back-and-forth with no resolution, she reached out for help. Following an intervention, Miraval’s general manager finally responded, explaining the rate discrepancy and offering a refund or a complimentary return stay. Hamzeh chose to enjoy another visit to the resort, this time on the house.

Help! My all-inclusive hotel charged me for two extra nights

October 26, 2024October 23, 2024 by Christopher Elliott

The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back?

Nathaniel Meyer purchased $3,350 worth of Grateful Dead concert tickets from Ticketmaster, believing they were transferable. However, he later discovered that the tickets couldn’t be resold. Despite months of trying to resolve the issue, Ticketmaster provided no answers. After a breach of his personal information and no clarity on transfer restrictions, Meyer sought a refund. Was he out of luck, or was help on the way? With some advocacy, Ticketmaster finally offered Meyer a full refund. It’s a reminder to always check ticket terms before buying.

Shakedown Street: Why can’t I resell these Dead & Company concert tickets?

November 29, 2024October 18, 2024 by Christopher Elliott

When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, it leads him to believe he can resell them. But he can’t. Is he stuck with them?

Marcus Mann booked a flight with Frontier Airlines, but never received a confirmation email, leaving him unable to check in for his trip. After losing $583 and facing unhelpful customer service, he turned to a credit card dispute and even visited the airport in desperation. Frontier claimed they sent a confirmation, but Mann insists it never arrived. With help from an advocacy team, Mann finally got answers. Frontier admitted its mistake and agreed to refund his airfare. This serves as a reminder to always double-check your spam folder for important emails.

I never received a flight confirmation from Frontier. Can I get a refund?

November 24, 2024October 16, 2024 by Christopher Elliott

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he’s not getting any closer to the truth.

Don't Miss a Story!