Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
“I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day,” he says. “But I needed to get there as soon as possible, so I took the risk.”
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
