CUSTOMER SERVICE Archives

Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase?

Saks Fifth Avenue return problem: Why won’t they accept this $10,854 gold ring?

October 26, 2024October 25, 2024 by Christopher Elliott

Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it’s damaged. Is Thomas Gunderson stuck with this purchase?

Dalia Hamzeh’s weekend at the Miraval Berkshires turned sour after the resort overcharged her by $2,500 for two extra nights she didn’t book. Despite early promises of a refund, the hotel’s billing department went silent, leaving Hamzeh frustrated and out of options. After months of back-and-forth with no resolution, she reached out for help. Following an intervention, Miraval’s general manager finally responded, explaining the rate discrepancy and offering a refund or a complimentary return stay. Hamzeh chose to enjoy another visit to the resort, this time on the house.

Help! My all-inclusive hotel charged me for two extra nights

October 26, 2024October 23, 2024 by Christopher Elliott

The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back?

Nathaniel Meyer purchased $3,350 worth of Grateful Dead concert tickets from Ticketmaster, believing they were transferable. However, he later discovered that the tickets couldn’t be resold. Despite months of trying to resolve the issue, Ticketmaster provided no answers. After a breach of his personal information and no clarity on transfer restrictions, Meyer sought a refund. Was he out of luck, or was help on the way? With some advocacy, Ticketmaster finally offered Meyer a full refund. It’s a reminder to always check ticket terms before buying.

Shakedown Street: Why can’t I resell these Dead & Company concert tickets?

November 29, 2024October 18, 2024 by Christopher Elliott

When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, it leads him to believe he can resell them. But he can’t. Is he stuck with them?

Marcus Mann booked a flight with Frontier Airlines, but never received a confirmation email, leaving him unable to check in for his trip. After losing $583 and facing unhelpful customer service, he turned to a credit card dispute and even visited the airport in desperation. Frontier claimed they sent a confirmation, but Mann insists it never arrived. With help from an advocacy team, Mann finally got answers. Frontier admitted its mistake and agreed to refund his airfare. This serves as a reminder to always double-check your spam folder for important emails.

I never received a flight confirmation from Frontier. Can I get a refund?

November 24, 2024October 16, 2024 by Christopher Elliott

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he’s not getting any closer to the truth.

Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case?

November 24, 2024October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Diane Blitzer subscribed to The Wall Street Journal but stopped receiving her papers after a contractor switch. Despite her calls and emails, months went by with no resolution, and the subscription fee kept draining her bank account. After multiple failed attempts to resolve the issue, she asked for a refund—only to be told it wasn't possible. Frustrated and out of options, Diane reached out for help. What unfolded was a surprising turn of events involving another major newspaper. Find out how her case was finally resolved.

I subscribed to the Wall Street Journal, but where’s my paper?

October 28, 2024October 11, 2024 by Christopher Elliott

Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries?

Erin Wright was banned by American Airlines, accused of intoxication and engaging in sexual activity with a stranger during a flight. But Wright insists it's a case of mistaken identity — she’s a 24-year-old lesbian who wasn’t involved. Determined to clear her name, Wright turned to an advocacy team for help. Although American Airlines eventually reinstated her, Wright’s fight wasn’t over. She posted a viral TikTok video and fought for a refund for an extra ticket she had to buy. What really happened on that flight?

Banned by American Airlines for being “intoxicated and engaging in sexual activity” — but was it her?

October 27, 2024October 7, 2024 by Christopher Elliott

American Airlines says Erin Wright was drunk and had sex with a man on a recent flight, and now she’s banned. Wright says American Airlines didn’t give her a chance to tell her side of the story and that this is a case of mistaken identity — and she can prove it

CUSTOMER SERVICE

Saks Fifth Avenue return problem: Why won’t they accept this $10,854 gold ring?

Help! My all-inclusive hotel charged me for two extra nights

Shakedown Street: Why can’t I resell these Dead & Company concert tickets?

I never received a flight confirmation from Frontier. Can I get a refund?

She lost her Paris vacation rental on a technicality — should I take this case?

I subscribed to the Wall Street Journal, but where’s my paper?

Banned by American Airlines for being “intoxicated and engaging in sexual activity” — but was it her?

Does Macy’s Worry No More warranty apply to my sofa?

How do I get a repair invoice from Enterprise? My insurance company needs it

Why won’t Overseas Adventure Travel refund my $18,652 tour? I have travel insurance!

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