Can my guide cancel my trip to Italy and keep my money too?

When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? (Reprint) Read more “Can my guide cancel my trip to Italy and keep my money too?”

If American Airlines gave you a flight credit, this is what you need to know

Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.

Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.

But can we? Read more “If American Airlines gave you a flight credit, this is what you need to know”

United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa.

With nearly $5,000 at stake, Gatchalian wants to know if United Airlines can really arbitrarily put her family on another airline and then refuse to assist further.  Read more “United Airlines put me on another airline! Can I refuse?”

What happens if you refuse to wear a mask on the flight? This…

You can probably guess what would happen if you refuse to wear a face mask on your next flight. But Arden Dmitrenko seems to have been surprised by United Airlines’ reaction to his mask rebellion during his flight last week. Read more “What happens if you refuse to wear a mask on the flight? This…”

If a European airline owes you a refund, here’s how to get it

Can a European airline force you to accept a voucher instead of a refund for a flight it canceled during the pandemic? The simple answer is no. But that hasn’t stopped many carriers across the globe from trying.

Read more “If a European airline owes you a refund, here’s how to get it”

This is everything you need to know about taking a cruise

With the coronavirus keeping the cruise industry in a state of suspended animation, now is the perfect time to review our ultimate guide to a successful voyage.

The Elliott Advocacy team handles hundreds of requests for help from distressed cruise line passengers each year. Many of these cruise fiascos could have been avoided by following some simple guidelines. Here’s all the information you need to know about cruising before you embark on your next (or first) maritime adventure. Read more “This is everything you need to know about taking a cruise”

Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. Read more “Can the cruise line cancel my trip and keep my money?!”