Coronavirus concerns made me cancel my tour. Where is my refund?

When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long? (reprint) Read more “Coronavirus concerns made me cancel my tour. Where is my refund?”

Will travel insurance protect you during the coronavirus outbreak?

David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?

The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.

And then something catastrophic happened.  (Reprint) Read more “Will travel insurance protect you during the coronavirus outbreak?”

This is what happens when your airline convinces you to cancel your flight over coronavirus

If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.

In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan’s possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.

Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.

But is that possible?  (reprint- updated Aug. 20) Read more “This is what happens when your airline convinces you to cancel your flight over coronavirus”

If a European airline owes you a refund, here’s how to get it

Can a European airline force you to accept a voucher instead of a refund for a flight it canceled during the pandemic? The simple answer is no. But that hasn’t stopped many carriers across the globe from trying. Read more “If a European airline owes you a refund, here’s how to get it”

How do I get a refund for this canceled boat tour?

Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.

That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?

That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

This coronavirus cruise cancellation was a big $8,697 mistake!

Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.

Now she wants her money back. But is that even a remote possibility?  Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”

Do not let coronavirus panic make you cancel your trip right now

Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.

But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) Read more “Do not let coronavirus panic make you cancel your trip right now”