Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact the company. But what about StubHub’s FanProtect Guarantee?
When Todd Janus sends his luggage to Norway via FedEx, it gets stuck in customs. Does he still have to pay $1,237?
When Kenneth Rogers orders a modem through AliExpress, he receives nothing but a $370 bill. How can he get his money back?
Bonnie Thiel and her husband are stranded in Toronto after a flight delay on Lufthansa. Why won’t the airline cover her hotel expenses? And how does she get reimbursed for them, now that she’s home?
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help her get the money back?
A family’s dream Alaska cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?
Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?
Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money?
