Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
CONSUMER RIGHTS
Lyft surprised me with a $150 cleaning charge. Is that allowed?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
Help! American Queen Voyages canceled my cruise but kept my $10,126
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long — and how can she speed up the process?
I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?
After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?
Can I get my money back for a bad cruise?
Marcia Krantz wants her money back for her Celebrity cruise. She sailed to the Galapagos last year but didn’t enjoy it. And then her replacement cruise to Europe also tanked.
I never ordered Uber One. Please help me get my money back!
Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to un-enroll. But how?
Help! My Jeep Wrangler 4xe hybrid doesn’t work in electric mode. Can I end my lease?
Jillian Kavanagh regrets the day she signed the lease on a 2021 Jeep Wrangler 4xe, a hybrid four-wheel drive. The vehicle failed during the winter and now only works in gas mode. It also shakes when she accelerates above 70 mph. She wants Stellantis, the car’s manufacturer, to terminate her lease and take back the malfunctioning Jeep.
UPS lost my package! But is Amazon’s resolution fair?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
Chased out of his hotel for complaining about a small room. Is this enough compensation?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Outrageous! Hotels are charging for parking — whether you have a car or not
Hotels have finally gone too far when it comes to parking fees.