The cruise industry wants you to think it’s the safest vacation in the world. But recent crime reports have cast an unwanted beacon on flawed regulations and fine-print arbitration clauses that may be hiding the reality of safety at s
The freezer compartment on Paris Perlick’s GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over four years, but the problem persists. With a year left on her five-year warranty, Perlick fears the company is deliberately stalling until her coverage expires. Is it?
Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.
The 5th U.S. Circuit Court of Appeals vacated a Biden-era Department of Transportation (DOT) rule that would have forced airlines to show you a full fare up front. That included the cost of a checked bag, a carry-on, and changing your flight.
Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to his old number. Despite making calls for six weeks, submitting his ID three times, and sending emails to executives, he hits a wall with Amazon’s customer service.
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
When Cory Belkov cancels his Carnival cruise, he gets a refund — minus a $500 cancellation fee. It’s the first he’s heard of the fee. Does he have to pay?
