A survival guide to air travel in 2018

If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead. Read more “A survival guide to air travel in 2018”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

You don’t know these consumer laws, but you probably should

It might be a stretch to say that American consumers are legally illiterate. After all, don’t we watch Law & Order? Read more “You don’t know these consumer laws, but you probably should”

How to protect your customer rights even when no one else is

Kelly Lewis is worried.

With a controversial new administration in power, she’s concerned that consumers like her will suffer. And for good reason. Corporate cheerleaders have been appointed to lead federal agencies dedicated to consumer protection. Much-needed regulations are about to be unceremoniously rolled back. Read more “How to protect your customer rights even when no one else is”

Frequent flier programs are above the law — here’s how to fix them

Eun Hwa Lee’s problem with Delta SkyMiles is also your problem. Read more “Frequent flier programs are above the law — here’s how to fix them”