New “gotchas” that travelers never see coming
When Yesim Saydan flew from New York to Amsterdam recently, she was shocked when a ticket agent weighed her carry-on backpack.
CONSUMER RIGHTS
StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?
When Paul Avron’s daughter buys Coldplay tickets from StubHub, she expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee doesn’t work. Can she get her money back?
A bag fell from an overhead bin and cracked my phone. Should SAS pay?
After Christopher Kennedy’s phone screen cracks mid-flight, he thinks SAS Scandinavian Airlines will make things right. But the airline twice denies his request for $400 in compensation, and even an appeal to a company vice president goes unanswered. Now what?
She prepaid for checked bags on Frontier. The price changed after she hit “confirm.”
Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app showed a straightforward offer: $29 for each checked bag, each way, for two passengers.
I sold my house, so why am I still getting trash bills?
When Audrey Kessler sells her home in Ravenna, Ohio, the $75 monthly bill from Ohio Valley Waste for trash service doesn’t stop. Even after she called, emailed, and filled out the company’s online form, the bills keep coming. How can she make them end?
Why won’t Transavia refund me for a ticket I already paid for?
When Rachel Newton books flights that include a leg on Transavia, a Dutch discount airline, she expects a no-frills experience — but not a surprise fee that doubles the cost of his trip. Why won’t the airline make things right?
American Airlines’ disappearing act: how a confirmed first-class seat vanished
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
Car rental rage: Why everyone’s losing it at the counter right now
Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
UPS kept my $400 after damaging my computer — can it do that?
Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?
Her hotel canceled by “mistake,” but Booking.com billed her anyway. Now what?
Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.