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Elliott Report

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CONSUMER RIGHTS

After Jack Price's Google Pixel 6 return was lost by UPS, Amazon initially provided no resolution. Following intervention, Amazon admitted the loss, issuing a $518 refund for the phone.

Help! Amazon lost my Pixel phone and now it won’t refund me

August 16, 2023 by Christopher Elliott

When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?

Categories Problem Solved
When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

I want to cancel my ADT contract. Can I get out of this $527 fee?

September 20, 2023June 20, 2023 by Christopher Elliott

When Robertann Usher’s home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

Categories Featured, Problem Solved
Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more?

Help! Sears won’t cover the cost of installing my replacement dishwasher

June 6, 2023June 6, 2023 by Christopher Elliott

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? 

Categories Featured, Problem Solved

What’s the Booking.com refund process? The company took my money!

April 25, 2023April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Categories Advocacy

My Whirlpool stove is defective again. How do I get it fixed?

April 22, 2023April 16, 2023 by Christopher Elliott

Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.

Categories Advocacy
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence? The answer is complicated.

Airbnb banned me because I used to live in Russia. But it’s complicated.

July 4, 2023April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a "modem lease." Problem is, she already owns her modem.

This surprise fee made her phone bill skyrocket

April 22, 2023March 18, 2023 by Christopher Elliott

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.

Categories Advocacy
Gerry Bauer thought canceling his reservation and receiving a refund on Vrbo would be easy. After all, the owner had offered to let him off the hook for his vacation home in Fort Myers, Fla., and return the $31,995 he'd charged for a three-month rental.

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

April 22, 2023March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Vrbo offered a refund after my husband lost his job. Where is it?

July 20, 2023March 2, 2023 by Christopher Elliott

When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Categories The Travel Troubleshooter
When Elie-Anne Chevrier rents a car from Hertz in Palm Beach, Fla., she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

August 29, 2023February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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