CONSUMER RIGHTS
Princess canceled my cruise and unfairly charged a $3,718 cancellation fee — can it do that?
Douglas Berry books a Princess cruise online and pays for the fare and travel insurance with his credit card. But then Princess cancels his cruise — and then charges him a $3,718 cancellation fee. Can it do that?
Am I too old to rent a car? These Priceline rules are confusing
Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.
Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?
If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.
Aer Lingus Switched my aircraft. Am I entitled to a refund?
Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.
Should SeatGeek refund my tickets after Rachel Chinouriri dropped out of the show?
Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back?
American Airlines canceled my flight after a hurricane — why am I only getting this credit?
Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?
Is this Dell lost laptop a lost cause?
Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?
Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261
Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?
Banned by Uber after I won my credit card dispute — can you help?
Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?