Lyft surprised me with a $150 cleaning charge. Is that allowed?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long — and how can she speed up the process?
After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?
Marcia Krantz wants her money back for her Celebrity cruise. She sailed to the Galapagos last year but didn’t enjoy it. And then her replacement cruise to Europe also tanked.
Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to un-enroll. But how?
Jillian Kavanagh regrets the day she signed the lease on a 2021 Jeep Wrangler 4xe, a hybrid four-wheel drive. The vehicle failed during the winter and now only works in gas mode. It also shakes when she accelerates above 70 mph. She wants Stellantis, the car’s manufacturer, to terminate her lease and take back the malfunctioning Jeep.
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Hotels have finally gone too far when it comes to parking fees.
Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?