Travelers are resigned to paying more and getting less. Do they deserve this?
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
CONSUMER RIGHTS
Can Wells Fargo keep our money after a scammer stole it through Zelle?
When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help her get the money back?
Stranded by a flight delay. Why won’t Holland America refund my $3,952?
A family’s dream Alaska cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?
Sears didn’t install my washer. Why won’t it refund the labor charges?
Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?
Why won’t Groupon refund me? The restaurant closed!
Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money?
Target closed my card without warning! Get it back!
Why is Martha Norrick’s Target Circle debit card closed? Target has given her several reasons, but it’s doing nothing to help her get her card back.
Booking.com promised to refund me $655 for my hotel room — but now it won’t!
After Frances Dooley’s hotel booking is canceled, Booking.com says it will refund her new room’s higher cost. But then it goes silent. What can you do if a company breaks its promise?
I paid for unlimited airport parking. Then the company changed its rules.
Victoria Broer has parked her family van at USAirport Parking near Denver International Airport for a decade. The company held her keys for her in its office, and she felt safe — so safe that she paid $1,825 every year for unlimited parking privileges.
AI anxiety: How technology is turning travel into a trap — and what you can do about it
Worried about every little ding on your rental car? Do you always go into “anonymous” mode on your web browser before booking airline tickets?
Hertz wants another $842 after my insurance paid — is that legal?
Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for “diminished value” but can’t provide documentation. Can she fight this fee — and win?