How my kids taught me to be a better consumer advocate
How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings?
CONSUMER ADVOCATE
How I got a refund as a civilian (and how you can, too)
How does a consumer advocate resolve his own dispute with a company? So glad you asked. If you’re a real advocate, you don’t flash your card. Oh no, that would be too easy. To measure your Advocate-Fu, you have to dress like a civilian and then use the strategies you’ve mastered to make things right.
FAA bill offers a mixed bag for air travelers
It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.