They want this site to disappear in 2018. Here’s what you should tell them.

They’re out to get us.

I know, because I see the “cease and desist” letters their law firms send us, demanding that we remove their executive contacts from our site. I read the hateful comments on their industry fan blogs. I also deal with their Distributed Denial of Service (DDoS) attacks that temporarily knock us offline.

Their goal? To denigrate, discredit and dismantle the advocacy you depend on every day. Read more “They want this site to disappear in 2018. Here’s what you should tell them.”

It’s been an incredible year for consumer advocacy. Here are a few numbers that’ll blow you away.

It’s been an incredible year for consumer advocacy. Beyond what anyone could have imagined.

My advocacy team and I are shocked by this year’s numbers — but in a good way. We’ve welcomed more visitors to the site, come to the aid of more readers, and had more help from you, our valued supporters.

In short, it’s been the best year ever. Read more “It’s been an incredible year for consumer advocacy. Here are a few numbers that’ll blow you away.”

How my kids taught me to be a better consumer advocate

How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings? Read more “How my kids taught me to be a better consumer advocate”

How I got a refund as a civilian (and how you can, too)

How does a consumer advocate resolve his own dispute with a company? So glad you asked. Read more “How I got a refund as a civilian (and how you can, too)”

A self-advocacy hero emerges amid a familiar cast of characters

If you’re a regular reader of this site, then Peter Mescher’s name will probably sound familiar to you. He’s one of our regular commenters — and today, he’s also one of our advocacy heroes. Read more “A self-advocacy hero emerges amid a familiar cast of characters”