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Elliott Report

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CHRISTOPHER ELLIOTT

Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National's damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?

I heard noises under my rental car. Now I have a $2,000 bill from National!

February 11, 2026February 11, 2026 by Christopher Elliott

Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National’s damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?

Categories The Travel Troubleshooter
Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.

She paid $4,996 for a Broadway cruise — then she got this shocking phone call

February 10, 2026February 10, 2026 by Christopher Elliott

Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.

Categories Advocacy
Nathan Heinrich wanted an adventure when he rented a Ford Mustang Mach-E SUV for a Northern California road trip. Instead, he got a misadventure. EV

Should I take an EV on my next road trip? Here’s the uncomfortable truth

February 9, 2026February 9, 2026 by Christopher Elliott

Nathan Heinrich wanted an adventure when he rented a Ford Mustang Mach-E SUV for a Northern California road trip. Instead, he got a misadventure.

Categories On Travel
spring break planning

What you definitely need to know before you book a spring break trip

February 8, 2026February 8, 2026 by Christopher Elliott

It may still be early February, but it’s not too early to start thinking about spring break

Categories Consumer Alert
free pass

Are airlines about to get a free pass from the government?

March 18, 2026February 8, 2026 by Christopher Elliott

Picture this: You’re driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he hands you a warning and a pamphlet on the importance of speed limits. 

Categories Commentary
Do airline passengers deserve to know the full fare?

Do airline passengers deserve to know the full fare?

March 2, 2026February 7, 2026 by Christopher Elliott

The 5th U.S. Circuit Court of Appeals vacated a Biden-era Department of Transportation (DOT) rule that would have forced airlines to show you a full fare up front. That included the cost of a checked bag, a carry-on, and changing your flight.

Categories Forum
When it comes to skiing, it may be impossible to have too much travel insurance coverage.

Ski patrol won’t save you from a $30,000 rescue bill. But this might.

March 23, 2026February 6, 2026 by Christopher Elliott

When it comes to skiing, it may be impossible to have too much travel insurance coverage.

Categories Safe Travels
Charlene Burgett faces every concertgoer's nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see at the Celebrity Theatre in Phoenix. Can she get a refund?

Will StubHub’s FanProtect promise protect me when I can’t see Jason Bonham?

February 6, 2026February 5, 2026 by Christopher Elliott

Charlene Burgett faces every concertgoer’s nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see at the Celebrity Theatre in Phoenix. Can she get a refund?

Categories Problem Solved
Brittany Ferries booking

I canceled my “flexi” ferry tickets. Did I lose all my money?

March 5, 2026February 4, 2026 by Christopher Elliott

Mike Marsden cancels his Brittany Ferries booking three months before his sailing date, only to discover the company is keeping his $390 deposit. Despite having a “flexi” ticket and legitimate health concerns, the ferry line says the cancellation is final. Is it really?

Categories The Travel Troubleshooter
marriot hotel issues

Marriott closed my hotel but kept my money — and offered gift cards instead

February 23, 2026February 3, 2026 by Christopher Elliott

When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.

Categories Advocacy
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