CAR RENTAL Archives

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

Travel companies lie to you all the time. Why can't you lie right back? That's the provocative question raised by the Transparent Airfares.

If they lie to us, why can’t we lie back?

January 26, 2024May 10, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. What happened?

When renting a car, no good deed goes unpunished

May 4, 2024January 10, 2014 by Christopher Elliott

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

Glenn Rossi’s recent Avis car rental had him seeing double. Literally. Luckily there is a fix for that for travelers.

Billed twice by Avis car rental? There’s a fix for that, travelers

May 15, 2025January 5, 2014 by Christopher Elliott

Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

The checked-bag fee, often poorly disclosed. The resort fee billed to your room, you used the "free" wireless and unlimited local calls.

You deserve a refund for those junk fees

January 26, 2024December 14, 2013 by Christopher Elliott

What if they had to give it all back?

Although the employee asked Harris to fill out an incident report, that he wouldn't get a bill for the damage on his rental.

Losing it over car rental “loss of use”

January 23, 2024October 20, 2013 by Christopher Elliott

After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn’t get a bill for the damage.