Not a day seems to go by that I don’t hear from an angry car rental customer — folks like Craig Solomon, who rented a car in England from Avis for two weeks recently.
As Marc Markowitz drives out of the Thrifty car rental lot in St. Louis he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching.
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?
What’s it like on the other side of the car rental counter? The answer may surprise you. I’ve been corresponding with a former car rental employee, and he’s shared some remarkable insights into the business that might help you make a more informed decision the next time you rent a car.
During Allan Solomon’s recent visit to Spain, he rented a car with a manual transmission from Thrifty Car Rental in Granada. But it broke down an hour outside of Ronda, and he had to call Thrifty to send a tow truck. Now Hertz, the parent company of Thrifty, is billing Solomon for the transmission repair.
I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem? This question came to us from one of our readers, and it’s a fairly common one.
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit?
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon.
So you have decided to come to Europe. You’ve booked your flights, you’ve booked your hotel and now you want to rent a vehicle.
Does anyone not have a car rental horror story like Dave Dzurick’s?
If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.
Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.
Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate. Can we get Fourcade a refund?
Michael German’s son rented a car through Orbitz, at Fox-Rent-a-Car in Mexico. Fox didn’t identify the driver of the car in its contract. And then it overcharged his son for insurance that didn’t even cover the driver. Can we help German with a refund?
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?
When Cliff Hampson checks his mail, he gets nervous. He’s wondering if he’s going to receive a bill from Thrifty Car Rental for damage to the car he rented last year.
After William Mann had a fender-bender in his Sixt rental car in Ireland, he didn’t think things could get any worse. But they did.
When Nancy Eakin damages her rental car, she overpays for the repairs but can’t get a refund from Europcar — and her insurance won’t cover it. Can our advocates untangle the claim and help Eakin get her money back?
Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that?
When Noeleen and Eddie Newman got back home to Ireland, they were shocked to find an extra $1,200 charged to their credit card by Budget Rent A Car for their rental while visiting the U.S. After we got involved, Budget offered them a partial refund. Is it enough?
After Julie Thomason wrecked her rental car, she expected a repair bill. But she didn’t anticipate a $1,000 invoice for something called “loss of use.” No one ever does.
Maurice Vine is a victim of a common car rental problem: He incurred toll charges while renting a car. And,