What’s it like on the other side of the car rental counter? The answer may surprise you. I’ve been corresponding with a former car rental employee, and he’s shared some remarkable insights into the business that might help you make a more informed decision the next time you rent a car. “Your car rental company doesn’t want you to know these secrets”
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon. “EU’s new rental car rules could be signpost for US”
Does anyone not have a car rental horror story like Dave Dzurick’s? “Car rental come-ons, and how to reject them”
If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act. “The best consumer-friendly travel regulations you’ve never heard of”
Does anyone not have a car rental horror story like Dave Dzurick’s?
When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost. “Slimy new car rental tricks you need to know now”
During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
“There’s something strange about this rental car”
Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.
“Heading to Europe? Beware of stealth traffic tickets”
Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman at the Budget counter and wanted our help with a refund.
“Can helicopter parents survive a crash in Consumerland?”
Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.
“Should car rental companies profit from toll roads?”
Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire, his online agency, and Hertz?
“Charged an extra $134 for my car because I’m an hour late”