The best consumer-friendly travel regulations you’ve never heard of

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act. Read more “The best consumer-friendly travel regulations you’ve never heard of”

Slimy new car rental tricks you need to know now

Does anyone not have a car rental horror story like Dave Dzurick’s?

When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost. Read more “Slimy new car rental tricks you need to know now”

Covered for my car rental in Costa Rica — except for the tires

Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that? Read more “Covered for my car rental in Costa Rica — except for the tires”

Car rental customers lose it over ‘loss of use’

After Julie Thomason wrecked her rental car, she expected a repair bill. But she didn’t anticipate a $1,000 invoice for something called “loss of use.” No one ever does. Read more “Car rental customers lose it over ‘loss of use’”

For the last time: Car rental coverage is not mandatory!

Car rental insurance isn’t required. Or is it?

If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of. Read more “For the last time: Car rental coverage is not mandatory!”