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Elliott Report

Elliott Report

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CAR RENTAL

When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

June 21, 2024September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out?

I might be on Alamo’s Do Not Rent list. Can you find out?

December 16, 2024August 14, 2023 by Christopher Elliott

Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?

Categories The Travel Troubleshooter
When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight these charges?

Budget wants to charge me for refueling and cleaning. Is that allowed?

May 4, 2024July 10, 2023 by Christopher Elliott

When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight these charges?

Categories Featured, The Travel Troubleshooter
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Renting a car can be complicated. You have to choose the right company and the right vehicle -- and there are decisions about insurance, tolls and fuel.

How to rent a car in 2025: the ultimate guide

December 31, 2024January 14, 2021 by Christopher Elliott

Renting a car can be complicated. You have to choose the right company and the right vehicle — and there are decisions about insurance, tolls and fuel.

Categories Answers, Ultimate Consumer Guides
It used to be a reliable money-saving car rental trick: Reserve a car at an off-airport location and take a taxi over. That way you don't pay airport fees.

Be careful using this money-saving car rental trick

April 16, 2025June 4, 2020 by Christopher Elliott

It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10  percent or more in airport fees.

Unfortunately, that loophole is closing.

Categories Commentary, On Travel
If you rent a car in Europe this summer, you might notice a few changes. The new rental car rules could be coming to America soon.

EU’s new rental car rules could be signpost for US

November 24, 2023May 22, 2017 by Christopher Elliott

If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon.

Categories Commentary
These are the best consumer protections you've never heard of.

Here are the best consumer travel protections you’ve never heard of

February 1, 2024April 23, 2017 by Christopher Elliott

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.

Categories Commentary

Slimy new car rental tricks you need to know now

February 1, 2024April 23, 2017 by Christopher Elliott

Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.

Categories Commentary
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