Please vote now for your favorite car rental company

MC_PP/Shutterstock
MC_PP/Shutterstock
What’s your favorite car rental company?

This week, I’m resuming my Elliott’s List feature by asking you to vote on your the car company you prefer when you travel. Which agency offers the best service and prices and stands behind its products without dinging you for unwanted insurance or damage claims? In other words, which one do you turn to when you need a set of wheels?
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Is mandatory car rental insurance a “bait and switch” scheme?

Studioartz/Shutterstock
Studioartz/Shutterstock
When Michael Kestan rented a car in Israel through Expedia, he went through all the steps necessary to ensure he was insured. That included buying travel insurance through Expedia, which, he was assured, would cover him.

It didn’t.

“When I arrived in Israel I was advised that Hertz had a mandatory insurance,” he says. “The insurance was $29 per day — twice as much as the car rental. At no time did Expedia advise me of these charges and at no time was I given an opportunity to shop around.”
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Could the Canadian car rental scandal spread?

broadSomething about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him.

For starters, the car didn’t appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. The dates when the damage occured didn’t match the dates on which he’d driven the Mazda 3. The pictures were taken weeks after he’d returned the car. And questions to Enterprise’s damage recovery unit, asking for an explanation of the inconsistencies, were met with silence.

“I told them that the damages were not there when I picked up the car or dropped it off,” Bitting says.
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The car rental industry’s day of reckoning may be close

Ilya Alkishin/Shutterstock
The car rental industry is in trouble. And this time, it can’t be fixed by quietly settling out of court with its customers or lobbying a few state lawmakers.

Maybe you’ve seen the recent TV report about the allegedly bogus damage claims filed by Budget against its customers in Canada. You’ve probably said to yourself, “A-ha! I knew they were doing that!

So are a lot of other people.
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Is there a car rental toll conspiracy?


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Whatever happened to the journey?

What’s more important to you — the journey or the destination?
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Wow, those car rental tolls can really add up!

Highway overpass / Photo by James Yu – Flickr Creative Commons
It cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car last month.
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Should travel companies be allowed to practice age discrimination?

Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.

White’s online travel agency warned him that he might be too old, and Chang had to pay more for his vehicle because of his youth.
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Is the car rental industry’s damage claims process fair to travelers?

Always, always, always take pictures of your rental car.
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Who has the worst contract in travel?

The devil is in these details. / Photo by Feathered Tar - Flick
Will the business with the most customer-hostile contract please stand and take a bow?

What’s that? Oh no, please, don’t all get up at once.
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