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CAR RENTAL

These are the best consumer protections you've never heard of.

Here are the best consumer travel protections you’ve never heard of

February 1, 2024April 23, 2017 by Christopher Elliott

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.

Categories Commentary

Slimy new car rental tricks you need to know now

February 1, 2024April 23, 2017 by Christopher Elliott

Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.

Categories Commentary
Wrong rental car.

There’s something strange about this rental car

December 7, 2023December 13, 2015 by Christopher Elliott

During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot rental instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.

Categories Commentary

Heading to Europe? Beware of stealth traffic tickets

October 18, 2023December 5, 2015 by Christopher Elliott

Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.

Categories Commentary

Can helicopter parents survive a crash in Consumerland?

February 5, 2024October 31, 2015 by Christopher Elliott

Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman.

Categories Commentary
Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

Should car rental companies profit from toll roads?

January 29, 2024December 27, 2014 by Christopher Elliott

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

Categories Commentary
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Charged an extra $134 for my rental car because I’m an hour late

January 29, 2024November 14, 2014 by Christopher Elliott

Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Categories The Travel Troubleshooter
Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

In the car rental wars, which side is right?

January 29, 2024November 1, 2014 by Christopher Elliott

Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

Categories Commentary
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

When you’re traveling, a picture can be worth a thousand dollars

January 28, 2024August 24, 2014 by Christopher Elliott

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

Categories The Navigator
Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino recently, she almost choked on her bill.

The travel industry cracks down on smokers

January 27, 2024August 17, 2014 by Christopher Elliott

… Read more

Categories The Navigator
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