I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?

In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? Read more “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”

How to tip the airline scales in your favor

Airline scales lie.

It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”

As airline revenue from extra fees increases, so does consumer ire

Airlines sure do love their fees, don’t they?

A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. Read more “As airline revenue from extra fees increases, so does consumer ire”

New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?

When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. Read more “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”

Maybe this isn’t the summer to overpack. Here’s why

Airlines will collect more luggage fees this summer than in any other in the history of modern aviation. Read more “Maybe this isn’t the summer to overpack. Here’s why”