I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?

In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? Read more “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”

How to tip the airline scales in your favor

Airline scales lie.

It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”

As airline revenue from extra fees increases, so does consumer ire

Airlines sure do love their fees, don’t they?

A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. Read more “As airline revenue from extra fees increases, so does consumer ire”

WOW, where is my baggage fee refund?

Jacqueline Heller is bumped from a flight that’s overbooked, but she can’t get the airline to refund her baggage fee. Can our advocates help? Read more “WOW, where is my baggage fee refund?”

Expedia told me the baggage fee was $9. It was — $9 per kilogram.

At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. Read more “Expedia told me the baggage fee was $9. It was — $9 per kilogram.”