In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”
Airline scales lie.
It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. “How to tip the airline scales in your favor”
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. “As airline revenue from extra fees increases, so does consumer ire”
Jacqueline Heller is bumped from a flight that’s overbooked, but she can’t get the airline to refund her baggage fee. Can our advocates help? “WOW, where is my baggage fee refund?”
At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. “Expedia told me the baggage fee was $9. It was — $9 per kilogram.”