Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

AIR TRAVEL

Despite boarding her KLM flight, Lauren was marked a "no show" and forced to pay $550 for her return. Learn how to dispute erroneous airline charges.

KLM forced me to pay another $550 because I was a “no show.” But I wasn’t!

July 11, 2025July 9, 2025 by Christopher Elliott

Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?

Categories The Travel Troubleshooter
Air travel is often filled with regrets, from liquid-related mishaps to uncomfortable social interactions. Passengers commonly regret drinking too much, not enough, removing shoes, switching seats, and engaging in unwanted conversations.

Here are the things you do on a plane that you’ll regret

June 11, 2025June 8, 2025 by Christopher Elliott

What do you regret doing on a plane? Chances are it involves a drink.

Categories On Travel
It's a common question during flu season: Should you fly if you have an infectious disease? Here's what experts say.

You’re the most selfish person on the plane if you do this

February 19, 2025February 2, 2025 by Christopher Elliott

It’s a common question during flu season: Should you fly if you have an infectious disease? Here’s what experts say.

Categories On Travel
With airlines cracking down on luggage, travelers are facing rising fees and stricter enforcement, leading to a new phenomenon: luggage rage. From lost bags to exorbitant fees, passengers are increasingly frustrated. Incidents of rage are on the rise, with some travelers going as far as mutilating their luggage to avoid penalties. As airlines continue to tighten their policies, the situation is only expected to worsen. Will you keep your cool, or will luggage rage get the best of you?

Do you have luggage rage? Here’s how to know — and what to do about it

May 12, 2025September 29, 2024 by Christopher Elliott

If you’ve ever struggled to squeeze your carry-on luggage into a ridiculously tiny overhead bin, or had to repack your bag because it was too heavy, or just lost your luggage, then you may already know luggage rage.

Categories On Travel
Rocco De Mella's recent journey with ITA Airways from Miami to Rome turned into a frustrating ordeal when a plane change resulted in the loss of his $160 seat upgrade. Despite promises of a prompt refund from multiple airline representatives, six months have passed with no resolution. Rocco's attempts to contact ITA Airways through various channels yielded no results, leaving him in limbo. However, a breakthrough came when a consumer advocacy site intervened, leading to the long-awaited refund. This case highlights the challenges passengers face with airline service changes and refund processes.

Downgraded on my ITA Airways flight. Why can’t I get a refund?

April 2, 2025August 7, 2024 by Christopher Elliott

When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. 

Categories The Travel Troubleshooter
A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks. You'd be shocked by what passengers are trying to fit under their economy class seats these days.

Why the space shortage is squeezing airline passengers

June 8, 2025July 20, 2024 by Christopher Elliott

A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks.You’d be shocked by what passengers are trying to fit under their economy class seats these days. 

Categories On Travel
Airlines are surprising customers with unexpected kindness, such as shedding fees and offering free perks. This shift, influenced by government regulations and a surge in passenger complaints, aims to improve customer satisfaction and retain loyalty. While low-cost carriers like Spirit and Frontier lead this change, even legacy airlines are stepping up. However, experts warn that this newfound niceness might be short-lived and could eventually result in higher fares. Real, lasting change will only occur when passengers value service quality over cost, pushing airlines to consistently prioritize customer care.

Why are airlines being so nice to you?

July 15, 2024July 13, 2024 by Christopher Elliott

Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?

Categories On Travel
Have you noticed all the kids at the airport lately? Not so long ago, you could only find them at the terminal playground areas or the gates, where their parents kept a watchful eye on them. But no longer.

Free-range kids are becoming a problem at the airport. What’s the solution?

August 10, 2024April 28, 2024 by Christopher Elliott

Have you noticed all the kids at the airport lately?

Not so long ago, you could only find them at the terminal playground areas or the gates, where their parents kept a watchful eye on them. But no longer.

Categories On Travel
Air travel has changed a lot. But it's nothing compared to what lies ahead. Changed how? Well, you've probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.

Air travel sure has changed — but you ain’t seen nothing yet!

September 4, 2024March 31, 2024 by Christopher Elliott

Air travel has changed a lot. But it’s nothing compared to what lies ahead. Changed how? Well, you’ve probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.

Categories On Travel
Your next flight may get an upgrade. No, not as in a bigger seat in the front of the cabin. It's bigger than that -- much bigger.

Is air travel getting better? Here are the surprising reasons it is

August 2, 2024March 2, 2024 by Christopher Elliott

Your next flight may get an upgrade.
No, not as in a bigger seat in the front of the cabin. It’s bigger than that — much bigger.

Categories On Travel
Older posts
Page1 Page2 Page3 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!