Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?
What do you regret doing on a plane? Chances are it involves a drink.
It’s a common question during flu season: Should you fly if you have an infectious disease? Here’s what experts say.
If you’ve ever struggled to squeeze your carry-on luggage into a ridiculously tiny overhead bin, or had to repack your bag because it was too heavy, or just lost your luggage, then you may already know luggage rage.
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks.You’d be shocked by what passengers are trying to fit under their economy class seats these days.
Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?
Have you noticed all the kids at the airport lately?
Not so long ago, you could only find them at the terminal playground areas or the gates, where their parents kept a watchful eye on them. But no longer.
Air travel has changed a lot. But it’s nothing compared to what lies ahead. Changed how? Well, you’ve probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.
Your next flight may get an upgrade.
No, not as in a bigger seat in the front of the cabin. It’s bigger than that — much bigger.
