Home Depot messed up my kitchen. Can you help me fix it?
Why can’t Home Depot fix the mess it made after installing the appliances in Angela Jenkins’ kitchen? It’s time for answers.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! My “outdoor” GE water softener doesn’t work (and I think I know why)
Paul McKnight’s “outdoor” GE water softener stops working, and he thinks he knows why. Not only was it installed by an unauthorized plumber, but it turns out it’s an indoor unit. Can this filter be fixed?
These CardCash gift cards are worthless. Can you help me?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
I need out of this Sprint customer service nightmare
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?
Help! My Target gift card is zeroed out
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
Home Depot forgot to load my dishwasher on the delivery truck. Can you help?
Where’s Kelly Prescott’s dishwasher, and why won’t Home Depot and its subcontractor deliver it? Also, will the company ever compensate her for three missed deliveries? Find out.
Why won’t North American Moving Company deliver my belongings?
After a difficult relocation from Georgia to Pennsylvania, Lori Nelson’s moving company won’t deliver her belongings. What can she do to shake things loose?
A $2,500 MasterCard billing error! Is the cardholder out of luck?
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
These “free” $200 Best Buy credits are way too expensive
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?