Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
After Mary Quintal cancels her visit to New York, the hotel concierge at the Grand Hyatt promises to refund her Broadway tickets. But the refund never comes, and it looks like her hotel plans to keep her money. Now what?
Sudhakar Paruchuri returns two new iPhones to AT&T, but now the company is refusing to refund his purchase. Is there anything he can do to get his money back?
When the top of Joseph Hill’s new Kenmore washing machine shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed?
Linda Dutrow’s Karma hotspot can’t connect to the internet. The company won’t help her, so she turns to our advocacy team for help.
Jeri Lynn Wentz’s new living room set from Abbyson is peeling. Why won’t BJ’s Wholesale Club help her?
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
Jay Makda has a blacklisted Samsung phone. What does that mean, and why won’t Samsung give him a refund?
The ABS actuator failed on Pamela Cox’s Highlander. Why won’t Toyota fix it as promised? Let’s find out.
