Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
A $2,500 MasterCard billing error! Is the cardholder out of luck?
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
These “free” $200 Best Buy credits are way too expensive
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
Why is the Grand Hyatt refusing to refund her Broadway tickets?
After Mary Quintal cancels her visit to New York, the hotel concierge at the Grand Hyatt promises to refund her Broadway tickets. But the refund never comes, and it looks like her hotel plans to keep her money. Now what?
I returned two iPhones. So where is my AT&T refund?
Sudhakar Paruchuri returns two new iPhones to AT&T, but now the company is refusing to refund his purchase. Is there anything he can do to get his money back?
His Kenmore washing machine glass shattered. Now what?
When the top of Joseph Hill’s new Kenmore washing machine shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed?
What kind of Karma is this? I can’t even connect to the internet with it
Linda Dutrow’s Karma hotspot can’t connect to the internet. The company won’t help her, so she turns to our advocacy team for help.
Help! My three-piece bonded leather living room set from Abbyson is peeling
Jeri Lynn Wentz’s new living room set from Abbyson is peeling. Why won’t BJ’s Wholesale Club help her?
Maybe that Bluesmart luggage purchase wasn’t so smart after all
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
What’s with this blacklisted Samsung phone? And where’s my refund?
Jay Makda has a blacklisted Samsung phone. What does that mean, and why won’t Samsung give him a refund?