Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
Jay Makda has a blacklisted Samsung phone. What does that mean, and why won’t Samsung give him a refund?
The ABS actuator failed on Pamela Cox’s Highlander. Why won’t Toyota fix it as promised? Let’s find out.
Before Jennifer Stathakis’s husband dies, he deletes his Facebook account. Can his estranged family members create a Facebook tribute page for him, even though it’s against his wishes?
Shortly after Etta Lazarus buys $381 in Carmel Kitchen gift card credit, the restaurant closes. The chain won’t refund her money. Is she stuck with a useless piece of plastic?
After he returns his Budget rental in New York, Jamal Alqiwani gets a shocker: a $729 bill for car rental tolls he’s already paid. Should he have to pay twice?
Neil Katz’s once-in-a-lifetime photo is lost and neither his cruise line nor the professional photographers on board can help him find it. Can this advocate help locate these lost photos?
Jackie Moellers’ Panasonic microwave doesn’t work, even though it’s just two years old. The manufacturer wants her to pay for the repairs, but Moellers doesn’t think she should have to. Who’s right?
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
After Home Depot installs the wrong carpet on Monica Krupinski’s stairs, she asks for a refund or a fix. But is she entitled to either? And if so, how does she get it?
