LabCorp lost her blood. Why didn’t it lose the bill?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Hey NordicTrack, where’s the treadmill I ordered?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Here’s how to make a simple UPS refund problem complicated
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
Major travel shock: $7,000 in Sprint roaming charges!
What’s this $7,000 Sprint roaming charge on Robin McGary’s cell phone bill — and why won’t the company help her fix it? Find out.
The movers didn’t show up. Why won’t Angie’s List refund my money?
When the movers he hires through Angie’s List never show up, Larry Hickerson goes looking for a refund. Why does the company get to keep his money?
Chase promised a refund on our Priceline purchase – where is it?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Why is the Food Network Magazine harassing this lady?
Even though Bette Waterstreet has repeatedly told the Food Network Magazine she doesn’t want to renew, it’s not getting the message. Can anyone make the bills stop?
Hey FedEx, what happened to this guy’s bike?
When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?
Help! A Sears layaway delay means I’m getting married without a ring
After Nora Heuton places her wedding ring set on Sears layaway, the company runs out of stock and cancels her order. There’s just one detail: The $586 she paid hasn’t been refunded. Can this wedding be saved?
Help! T-Mobile overbilled me after I canceled my phone
After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?