Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Even though Bette Waterstreet has repeatedly told the Food Network Magazine she doesn’t want to renew, it’s not getting the message. Can anyone make the bills stop?
When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?
After Nora Heuton places her wedding ring set on Sears layaway, the company runs out of stock and cancels her order. There’s just one detail: The $586 she paid hasn’t been refunded. Can this wedding be saved?
After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?
Why can’t Home Depot fix the mess it made after installing the appliances in Angela Jenkins’ kitchen? It’s time for answers.
Paul McKnight’s “outdoor” GE water softener stops working, and he thinks he knows why. Not only was it installed by an unauthorized plumber, but it turns out it’s an indoor unit. Can this filter be fixed?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
