She never receives her Macklemore concert ticket. Why can’t PayPal help her?
When Heather Murphy Secrist never receives the Macklemore concert ticket she orders online, she turns to PayPal for help. Why won’t it respond?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Global Entry can’t get a fingerprint because there isn’t one
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
LabCorp lost her blood. Why didn’t it lose the bill?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Hey NordicTrack, where’s the treadmill I ordered?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Here’s how to make a simple UPS refund problem complicated
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
Major travel shock: $7,000 in Sprint roaming charges!
What’s this $7,000 Sprint roaming charge on Robin McGary’s cell phone bill — and why won’t the company help her fix it? Find out.
The movers didn’t show up. Why won’t Angie’s List refund my money?
When the movers he hires through Angie’s List never show up, Larry Hickerson goes looking for a refund. Why does the company get to keep his money?
Chase promised a refund on our Priceline purchase – where is it?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Why is the Food Network Magazine harassing this lady?
Even though Bette Waterstreet has repeatedly told the Food Network Magazine she doesn’t want to renew, it’s not getting the message. Can anyone make the bills stop?