Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Delta Auto Protect promises Devon Welter a full refund on his extended car warranty. But one month after signing a release — and despite a promise that the check is in the mail — he still hasn’t received the money.
When William Foy redeems 6,000 rewards points through Samsung Pay, he expects a $20 Visa Rewards Card. Instead, he gets nothing. Or did he?
When Panda Express loses Benjamin Alpert’s catering order, the guests at his daughter’s birthday party have to eat cake. Now the company won’t refund part of his undelivered meal. What gives?
TopCashback promises Heather Mayer a $400 refund for buying furniture at Macy’s. But the money never arrives. Can I find the refund for her?
There’s a fake Facebook page with Cherrine Chery’s private photos, but someone else’s name. Facebook won’t remove the images. Now what?
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this?
When Heather Murphy Secrist never receives the Macklemore concert ticket she orders online, she turns to PayPal for help. Why won’t it respond?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
