Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this?
When Heather Murphy Secrist never receives the Macklemore concert ticket she orders online, she turns to PayPal for help. Why won’t it respond?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
What’s this $7,000 Sprint roaming charge on Robin McGary’s cell phone bill — and why won’t the company help her fix it? Find out.
When the movers he hires through Angie’s List never show up, Larry Hickerson goes looking for a refund. Why does the company get to keep his money?
