Roku just made a new account for me. But I don’t want one
Is Roku trying to phish Richard Samuels? And if not, why is it giving him the silent treatment? Let’s find out.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
How to solve a beneficiary problem with your Wells Fargo bank account
Why won’t Wells Fargo list Sherri Dreier as a beneficiary on her husband’s Wells Fargo bank account? This consumer advocate wades into a sea of red tape to find out.
A Metro PCS special offer that wasn’t — until it was
Richard Edert and his wife saw an attractive offer on Metro PCS’s website. But when they went to the store, a representative told them the offer didn’t exist. Can our advocates fix it?
Help! Mice ate my rugs in a CubeSmart storage facility
The climate-controlled CubeSmart storage facility Alex Packer rents has a small problem. He claims mice ate several kilim rugs — and a leather sofa and chair. Will the company fix the damage?
I’m worried about my Worry No More plan from Macy’s
When Sharon Morrison tries to buy a Worry No More protection plan for her new furniture, Macy’s declines. Now she’s worried she’ll never get a Worry No More plan to cover her chair and sofa. What’s going on here?
A final insult from Delta Auto Protect — where’s my car warranty refund?
Delta Auto Protect promises Devon Welter a full refund on his extended car warranty. But one month after signing a release — and despite a promise that the check is in the mail — he still hasn’t received the money.
He gave Samsung Pay reward points, but it gave him nothing
When William Foy redeems 6,000 rewards points through Samsung Pay, he expects a $20 Visa Rewards Card. Instead, he gets nothing. Or did he?
Panda Express took a bite out of my daughter’s birthday
When Panda Express loses Benjamin Alpert’s catering order, the guests at his daughter’s birthday party have to eat cake. Now the company won’t refund part of his undelivered meal. What gives?
Her Topcashback rebate is missing. What happened here?
TopCashback promises Heather Mayer a $400 refund for buying furniture at Macy’s. But the money never arrives. Can I find the refund for her?
How can she get this fake Facebook page taken down?
There’s a fake Facebook page with Cherrine Chery’s private photos, but someone else’s name. Facebook won’t remove the images. Now what?