The furniture never arrived. So what happened to her IKEA refund?
Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
I just want a refund for this rusty washer!
Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund?
His Home Depot lawn mower is broken. How about a refund?
Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund?
What to do when a moving company loses your furniture
When Paul Fisch’s moving company loses his furniture, he turns to the usual suspects for help. But they can’t do anything. Time to call a consumer advocate.
She needs Palladium cancellation help. But is she out of luck?
Esmeralda Nicolescu shouldn’t have signed up for a membership in the Palladium Travel Club. But now that she has, is there a way out?
Roku just made a new account for me. But I don’t want one
Is Roku trying to phish Richard Samuels? And if not, why is it giving him the silent treatment? Let’s find out.
How to solve a beneficiary problem with your Wells Fargo bank account
Why won’t Wells Fargo list Sherri Dreier as a beneficiary on her husband’s Wells Fargo bank account? This consumer advocate wades into a sea of red tape to find out.
A Metro PCS special offer that wasn’t — until it was
Richard Edert and his wife saw an attractive offer on Metro PCS’s website. But when they went to the store, a representative told them the offer didn’t exist. Can our advocates fix it?
Help! Mice ate my rugs in a CubeSmart storage facility
The climate-controlled CubeSmart storage facility Alex Packer rents has a small problem. He claims mice ate several kilim rugs — and a leather sofa and chair. Will the company fix the damage?
I’m worried about my Worry No More plan from Macy’s
When Sharon Morrison tries to buy a Worry No More protection plan for her new furniture, Macy’s declines. Now she’s worried she’ll never get a Worry No More plan to cover her chair and sofa. What’s going on here?