This Verizon mistake is an expensive one — for me!
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
After the hurricane, what did Sears Optical do with my glasses?
When Hurricane Michael destroys Katharyn Goodrich’s home, it also delays her Sears Optical order. Can anyone secure a refund?
Will Maryland Speed ever send my refund?
William Sullivan is still waiting for his order from Maryland Speed. Why won’t it send the missing part — and why won’t his credit card company help him?
I wanted to use my Bed Bath & Beyond coupon. What is the problem?
When Theresa O’Connor isn’t allowed to use a Bed Bath & Beyond coupon and her Beyond+ discount on a tea kettle, she wants her membership fee back. But the retailer won’t budge. Why?
Will Lavatools ever fix this Javelin Pro?
Edward Parker’s Lavatools Javelin Pro cooking thermometer is broken, and the company says it will fix it under its warranty. So why isn’t it fixed?
What is the reason for this worthless promotion code?
When the Popcorn Factory promises to honor Sandy Diggins’ promotion code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it?
Warning: You can pay your Uber driver in cash, but…
After Diana Somerville pays cash for her Uber ride in Seattle, the company charges her again. If she doesn’t pay, Uber threatens to ban her. What should she do?
Why do these Kenmore washer lids suddenly shatter?
It happened again. This time, Jocelyn Albertson is the unlucky owner of a Kenmore washer with a shattered glass lid. What’s the fix?
Her Tidewater Workshop order is missing. What happened to it?
What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.
My Frigidaire is on fire! Why won’t they clean up this mess?
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.