Walmart is a multinational retail corporation that sells a wide range of products, including groceries, electronics, clothing, home goods, and health and beauty items.
Walmart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Walmart
What you need to know about Walmart
We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.
- The response times for the Walmart’s customer service can vary based on the contact method, inquiry volume, and the issue type.
- You can address an issue with the Walmart using our insider guide or by reaching out through our executive contacts.
- Walmart follows standard customer service policies. Here are the frequently asked questions regarding the Walmart.
Walmart customer service response times
The company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Walmart customer service phone support response times can vary depending on call volume and the complexity of the issue, but customers generally receive assistance within a few minutes during business hours. If volume is high, wait times may be longer. Call customer service at (800) 925-6278. |
| Email support | Walmart does not provide a direct customer service email on its website; customers use the online help center or contact form for inquiries. For escalated issues, customers can email WMCC-ECC@walmart.com, handled by the Executive Customer Care team. Response times vary depending on the complexity of the issue. |
| Live chat | Walmart customer service live chat support typically offers faster response times compared to phone or email, with agents usually available within a few minutes during business hours. However, wait times may vary depending on the volume of inquiries. |
| Social media | Walmart customer service social media support response times can vary, but they generally respond within a few hours on platforms such as X and Facebook. Response times may be longer during peak periods or high-volume inquiries. Here’s how to reach Walmart via social media. |
| Help center/FAQ | Walmart’s customer service help center and FAQ support provide immediate access to answers and resources, so you typically don’t have to wait for a response. However, if you need further assistance, response times for additional support can vary, usually within a few business days. |
How to resolve a problem with Walmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Walmart mailing address
702 SW 8th St
Bentonville, AR 72716
Walmart loyalty program
Walmart does not have a traditional loyalty program, but it offers a savings program called Walmart+, which provides benefits such as free delivery, discounts on fuel, and early access to certain sales. Additionally, customers can earn rewards through the Walmart credit card and gift card programs.
Walmart social media channels
Walmart executive customer service contacts
Walmart Executive Escalations:CACSSEE@wal-mart.com
Primary Contact
Cedric Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
cedric.clark@walmart.com
Megan Crozier
EVP, General Merchandise
702 SW 8th St
Bentonville, AR 72716
megan.crozier@walmart.com
Lance De La Rosa
EVP, New Initiatives, Omni Fulfillment
702 SW 8th St
Bentonville, AR 72716
lance.de-la-rosa@walmart.com
David Guggina
Executive Vice President and Chief eCommerce Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
david.guggina@walmart.com
Chief Executive
John Furner
702 SW 8th St
Bentonville, AR 72716
john.furner@walmart.com
Walmart customer service policies
What is Walmart's rights and responsibilities policy?
Walmart’s rights and responsibilities policy outlines how it treats customers and what behavior it expects from individuals.
What is Walmart's privacy policy?
Walmart’s privacy policy explains how it collects, stores, and uses customer information. It details how Walmart protects personal data and the security measures it implements. Walmart may share customer data with third parties for specific business purposes.
What is Walmart's accessibility statement?
Walmart’s accessibility statement indicates how the company makes its website, stores, and services accessible to everyone, including people with disabilities.
Walmart self-service links
What are Walmart's self service tools on the website?
Walmart offers self service tools such as the help center, order tracking, and returns process to help individuals resolve issues independently.
How can I track my order on Walmart's website?
Use the Track Your Order tool on Walmart’s website to check the order status by entering the order number or logging into the account.
What information can I access via my account?
Account holders have access to order history, tracking details, saved payment methods, and shipping addresses. They can manage their account settings, view purchase receipts, and track the status of returns.
What is the relationship between Walmart and Flipkart?
Walmart is the parent company of Flipkart. Walmart acquired a majority stake in Flipkart in 2018, making it the controlling shareholder.
Is it possible for consumers to contact Walmart via executive.Communications@walmart.com?
No, this email address is not monitored. Walmart redirects its users to make use of the help center for assistance.
How do I communicate with Walmart?
- Call (800) 925-6278 (1-800-WALMART) for general inquiries.
- Online Help: Go to the help page and search for or select the appropriate topic.
- Online Chat: Use the online chat feature on the website, at the bottom of the help page.
Where can I find options to contact Walmart customer service on its website?
Visit the website and select the Contact Us page to reach customer service via live chat or submit a message through a contact form.
How do I make a complaint to Walmart?
- Call (800) 925-6278.
- Use the online feedback form.
- Visit the Walmart Ethics website and click on Report A Concern.
What customer service resources are available for addressing issues with FlipKart?
If your complaint concerns Flipkart, please see the Flipcart contact sheet for information on getting customer support. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
How do I inquire regarding a Walmart credit card?
Call (877) 937-4098 or visit the Walmart MoneyCard website.
Does Walmart respond to complaints?
Yes, Walmart responds to customer complaints through its customer service channels.
Who issues Walmart credit cards?
Capital One issues the Walmart credit cards.
How to get professional help with your Walmart problem
If you need help with Walmart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Walmart?
Submit your review | |
Walmart signed me up for some subscription while I was online shopping. I never completed any purchase as the item was not in stock.
And then I get an email that after 30 days I would be charged monthly for whatever the heck the subscription was.
I replied to the email but of course I got a response that the email address was not monitored. I forwarded the email to the Walmart Help email address, and again got a response that even though I followed the suggested way to contact, no, Walmart did not monitor that email address either.
I called the suggested number that I googled but got some AI response that sucked up 20 minutes and would not or could not help.
What a load of crap. I won't order from Walmart again!!
And I still have not got that subscription canceled!
horrible customer support. nobody knows how to add my new phone number to my account. I have spent hours on hold and yet every time it is a big mystery. not one agent knows how to fix it. poor training and service
If there was a zero rating that’s what I would give Walmart Canada. The reason why is because the staff know nothing of where products are in the store and managers play stupid by pretending not to be the manager. The worst thing they could have done was let it become a franchise. My family and I avoid Walmart because of it. Not only that they don’t honour their sale prices when it is blatantly posted, but when you purchase it it comes up more
What a joke. Sending back your returns via mail and having to wait weeks just to get your money back is BS. The CSR is a waste and unhelpful to any concern.
I will never ever do any grocery shopping at walmart anymore, I made an order and come to find out I received Molded Items and when I reported it all I recieved was a refund, this is so disgusting can't even trust the shopper to look at expired dates on items as they don't give a DAMN furthermore if u want to say "well go shopping yourself then" unfortunately due to my health I am not able to but that is not the point, Walmart has no business having Items which are expired on the shelves!!!!! God forbid a customer has to be hospitalized, this raises serious concerns of the quality, safety and handling of the products being sold
