Walmart is a multinational retail corporation that sells a wide range of products, including groceries, electronics, clothing, home goods, and health and beauty items.
Walmart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Walmart
What you need to know about Walmart
We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.
- The response times for the Walmart’s customer service can vary based on the contact method, inquiry volume, and the issue type.
- You can address an issue with the Walmart using our insider guide or by reaching out through our executive contacts.
- Walmart follows standard customer service policies. Here are the frequently asked questions regarding the Walmart.
Walmart customer service response times
The company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Walmart customer service phone support response times can vary depending on call volume and the complexity of the issue, but customers generally receive assistance within a few minutes during business hours. If volume is high, wait times may be longer. Call customer service at (800) 925-6278. |
| Email support | Walmart does not provide a direct customer service email on its website; customers use the online help center or contact form for inquiries. For escalated issues, customers can email WMCC-ECC@walmart.com, handled by the Executive Customer Care team. Response times vary depending on the complexity of the issue. |
| Live chat | Walmart customer service live chat support typically offers faster response times compared to phone or email, with agents usually available within a few minutes during business hours. However, wait times may vary depending on the volume of inquiries. |
| Social media | Walmart customer service social media support response times can vary, but they generally respond within a few hours on platforms such as X and Facebook. Response times may be longer during peak periods or high-volume inquiries. Here’s how to reach Walmart via social media. |
| Help center/FAQ | Walmart’s customer service help center and FAQ support provide immediate access to answers and resources, so you typically don’t have to wait for a response. However, if you need further assistance, response times for additional support can vary, usually within a few business days. |
How to resolve a problem with Walmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Walmart mailing address
702 SW 8th St
Bentonville, AR 72716
Walmart loyalty program
Walmart does not have a traditional loyalty program, but it offers a savings program called Walmart+, which provides benefits such as free delivery, discounts on fuel, and early access to certain sales. Additionally, customers can earn rewards through the Walmart credit card and gift card programs.
Walmart social media channels
Walmart executive customer service contacts
Walmart Executive Escalations:CACSSEE@wal-mart.com
Primary Contact
Cedric Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
cedric.clark@walmart.com
Megan Crozier
EVP, General Merchandise
702 SW 8th St
Bentonville, AR 72716
megan.crozier@walmart.com
Lance De La Rosa
EVP, New Initiatives, Omni Fulfillment
702 SW 8th St
Bentonville, AR 72716
lance.de-la-rosa@walmart.com
David Guggina
Executive Vice President and Chief eCommerce Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
david.guggina@walmart.com
Chief Executive
John Furner
702 SW 8th St
Bentonville, AR 72716
john.furner@walmart.com
Walmart customer service policies
What is Walmart's rights and responsibilities policy?
Walmart’s rights and responsibilities policy outlines how it treats customers and what behavior it expects from individuals.
What is Walmart's privacy policy?
Walmart’s privacy policy explains how it collects, stores, and uses customer information. It details how Walmart protects personal data and the security measures it implements. Walmart may share customer data with third parties for specific business purposes.
What is Walmart's accessibility statement?
Walmart’s accessibility statement indicates how the company makes its website, stores, and services accessible to everyone, including people with disabilities.
Walmart self-service links
What are Walmart's self service tools on the website?
Walmart offers self service tools such as the help center, order tracking, and returns process to help individuals resolve issues independently.
How can I track my order on Walmart's website?
Use the Track Your Order tool on Walmart’s website to check the order status by entering the order number or logging into the account.
What information can I access via my account?
Account holders have access to order history, tracking details, saved payment methods, and shipping addresses. They can manage their account settings, view purchase receipts, and track the status of returns.
What is the relationship between Walmart and Flipkart?
Walmart is the parent company of Flipkart. Walmart acquired a majority stake in Flipkart in 2018, making it the controlling shareholder.
Is it possible for consumers to contact Walmart via executive.Communications@walmart.com?
No, this email address is not monitored. Walmart redirects its users to make use of the help center for assistance.
How do I communicate with Walmart?
- Call (800) 925-6278 (1-800-WALMART) for general inquiries.
- Online Help: Go to the help page and search for or select the appropriate topic.
- Online Chat: Use the online chat feature on the website, at the bottom of the help page.
Where can I find options to contact Walmart customer service on its website?
Visit the website and select the Contact Us page to reach customer service via live chat or submit a message through a contact form.
How do I make a complaint to Walmart?
- Call (800) 925-6278.
- Use the online feedback form.
- Visit the Walmart Ethics website and click on Report A Concern.
What customer service resources are available for addressing issues with FlipKart?
If your complaint concerns Flipkart, please see the Flipcart contact sheet for information on getting customer support. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
How do I inquire regarding a Walmart credit card?
Call (877) 937-4098 or visit the Walmart MoneyCard website.
Does Walmart respond to complaints?
Yes, Walmart responds to customer complaints through its customer service channels.
Who issues Walmart credit cards?
Capital One issues the Walmart credit cards.
How to get professional help with your Walmart problem
If you need help with Walmart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Walmart?
Submit your review | |
YOUR DRIVERS CAN NOT FOLLOW INSTRUCTIONS I LIVE IN A HEALTH COMMMUNITY WTH 500 RESIDENCES AND MOST PEOPLE THAT LIVE ORDER ON LINE SO DELIVERY TIMES ARE VERY IMPORTANT SINCE SOME NEED HELP PICKING UP ORDERS AT THE FRONT DESK MOST OF THE TIME YOUR DRIVERS ARE TOO EARLY OR LATE SO IF YOUR DRIVERS CAN'T FOLLOW INSTRUCTION I WILL GO OUT MY WAY TO INFORM THE 500 PEOPLE NOT TO ORDER FROM WALMART GO TO TARGET THEY DELIVER ON TIME
HORRIBLE. I changed my email address on my walmart.com a couple of MONTHS ago and have been trying to change my phone number to my cell number (it was on my old email address) and their system WILL NOT release my cell number from my old email address. I have called SEVERAL times and they just say "it takes a few days to resolve". IT HAS BEEN A FEW MONTHS!!!!
And to add insult to injury someone is attempting to use my gmail address on their walmart.com account, so I continually get emails for orders and then order cancellations right behind the order!!!! SO FRUSTRATING!
Dec 12 I took my car to the Walmart store#01151 KCK. I had a nail 1 inch from the side wall and was told it was not fixable. The first person I talked to was very young and said I had to order a tire online myself. After asking for a manager, Leon came out to talk to me. After checking he in formed me he would have to order a tire and it would be in Monday the 22nd. It did not come in. I had went back out and they told me the tire truck had not come in. I talked to Tony this time. Tuesday afternoon my wife received a call saying the tire was in but they could not put it on till Friday! She then tried to call back all afternoon with no answer in the service dept. Finally got in that evening and she got an appointment for Wednesday. Tire was changed and they charged me $37 because it was a new tire! So much for road hazard! I called corporate twice and talked to people. I e mailed once. Today is the 21. Zero response from anyone. Never buy another tire from Walmart! They claim when you buy from Walmart.com, you are buying from a third party not Walmart. Zero information on the site supports this claim. The tire had to come all the way from Oklahoma to KC. That is very bad for a supply chain. Should have had one in KC. The very same tire was on the for sale rack to be ordered at the store. Promised next day delivery. I would say it’s a broken system.
Walmart and Spark Delivery need to be held accountable. You all saw the photos of my house and the house the driver claimed she delivered to. Anyone with eyes can see NO boxes were dropped off at the 6114 Sunflower house, nowhere on that block, and definitely not at my address.
The driver sent a blurry picture TWO hours later saying she dropped off 2 PlayStations, a big screen TV, 2 iPads, and other items at 4:30 PM. I have Ring cameras showing people going in and out of my home from 4:20 to 6:30. No delivery was ever made. My house has a big silver wheelchair ramp — the house in her fake picture does NOT. She lied on an elderly lady with no kids living there, and even that house had NO packages outside.
Walmart has very strong evidence:
• Ring footage with timestamps
• The driver’s own blurry photo showing NO items
• Different house, different walkway, no ramp, nothing
And instead of handling the theft, your rep was rude, disrespectful, unprofessional, and acted like she was doing me a “courtesy” by even speaking to me. Then you turn around and basically punish the customer for reporting the theft? How does that make sense?
This is not right. People save their money for Christmas, use Affirm, and trust Walmart to deliver safely. Instead, these independent Spark drivers are stealing people’s orders all over the country, and customers are getting banned or brushed off when they report it.
Do better. Customers are tired, and this is exactly why so many people are warning others about Walmart Spark delivery thefts. I have all the proof, and Walmart still handled it poorly. I emailed every one on here and to this date no one responded
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There is no customer service. You get to an offshore call center that Walmart has not given the tools to provide help. There is no way to contact a real Walmart employee at the corporate office in Bentonville AR
