Walmart is a multinational retail corporation that sells a wide range of products, including groceries, electronics, clothing, home goods, and health and beauty items.
Walmart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Walmart
What you need to know about Walmart
We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.
- The response times for the Walmart’s customer service can vary based on the contact method, inquiry volume, and the issue type.
- You can address an issue with the Walmart using our insider guide or by reaching out through our executive contacts.
- Walmart follows standard customer service policies. Here are the frequently asked questions regarding the Walmart.
Walmart customer service response times
The company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Walmart customer service phone support response times can vary depending on call volume and the complexity of the issue, but customers generally receive assistance within a few minutes during business hours. If volume is high, wait times may be longer. Call customer service at (800) 925-6278. |
| Email support | Walmart customer service email support response times can vary depending on the volume of inquiries, but they typically respond within a few business days. For faster assistance, you may want to use live chat or phone support. Email Walmart at executive.Communications@walmart.com. |
| Live chat | Walmart customer service live chat support typically offers faster response times compared to phone or email, with agents usually available within a few minutes during business hours. However, wait times may vary depending on the volume of inquiries. |
| Social media | Walmart customer service social media support response times can vary, but they generally respond within a few hours on platforms such as X and Facebook. Response times may be longer during peak periods or high-volume inquiries. Here’s how to reach Walmart via social media. |
| Help center/FAQ | Walmart’s customer service help center and FAQ support provide immediate access to answers and resources, so you typically don’t have to wait for a response. However, if you need further assistance, response times for additional support can vary, usually within a few business days. |
How to resolve a problem with Walmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Walmart mailing address
702 SW 8th St
Bentonville, AR 72716
Walmart loyalty program
Walmart does not have a traditional loyalty program, but it offers a savings program called Walmart+, which provides benefits such as free delivery, discounts on fuel, and early access to certain sales. Additionally, customers can earn rewards through the Walmart credit card and gift card programs.
Walmart social media channels
Walmart executive customer service contacts
Additional contact info for Walmart Executive Office: executive.communications@wal-mart.com
Walmart Executive Escalations:CACSSEE@wal-mart.com
Primary Contact
Cedric Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
cedric.clark@walmart.com
Megan Crozier
EVP, General Merchandise
702 SW 8th St
Bentonville, AR 72716
megan.crozier@walmart.com
Lance De La Rosa
EVP, New Initiatives, Omni Fulfillment
702 SW 8th St
Bentonville, AR 72716
lancedelarosa@wal-mart.com
Secondary Contact
John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
John.Furner@walmart.com
David Guggina
Executive Vice President and Chief eCommerce Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
david.guggina@walmart.com
Chief Executive
Doug McMillon
702 SW 8th St
Bentonville, AR 72716
doug.mcmillon@walmart.com
Walmart customer service policies
What is Walmart's rights and responsibilities policy?
Walmart’s rights and responsibilities policy outlines how it treats customers and what behavior it expects from individuals.
What is Walmart's privacy policy?
Walmart’s privacy policy explains how it collects, stores, and uses customer information. It details how Walmart protects personal data and the security measures it implements. Walmart may share customer data with third parties for specific business purposes.
What is Walmart's accessibility statement?
Walmart’s accessibility statement indicates how the company makes its website, stores, and services accessible to everyone, including people with disabilities.
Walmart self-service links
What are Walmart's self service tools on the website?
Walmart offers self service tools such as the help center, order tracking, and returns process to help individuals resolve issues independently.
How can I track my order on Walmart's website?
Use the Track Your Order tool on Walmart’s website to check the order status by entering the order number or logging into the account.
What information can I access via my account?
Account holders have access to order history, tracking details, saved payment methods, and shipping addresses. They can manage their account settings, view purchase receipts, and track the status of returns.
What is the relationship between Walmart and Flipkart?
Walmart is the parent company of Flipkart. Walmart acquired a majority stake in Flipkart in 2018, making it the controlling shareholder.
How do I communicate with Walmart?
- Call (800) 925-6278 (1-800-WALMART) for general inquiries.
- Online Help: Go to the help page and search for or select the appropriate topic.
- Online Chat: Use the online chat feature on the website, at the bottom of the help page.
Where can I find options to contact Walmart customer service on its website?
Visit the website and select the Contact Us page to reach customer service via live chat or submit a message through a contact form.
How do I make a complaint to Walmart?
- Call (800) 925-6278.
- Use the online feedback form.
- Visit the Walmart Ethics website and click on Report A Concern.
What customer service resources are available for addressing issues with FlipKart?
If your complaint concerns Flipkart, please see the Flipcart contact sheet for information on getting customer support. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
How do I inquire regarding a Walmart credit card?
Call (877) 937-4098 or visit the Walmart MoneyCard website.
Does Walmart respond to complaints?
Yes, Walmart responds to customer complaints through its customer service channels.
Who issues Walmart credit cards?
Capital One issues the Walmart credit cards.
How to get professional help with your Walmart problem
If you need help with Walmart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Walmart?
Submit your review | |
I made an online order on 4/22/2025. Naturally, the most important and needed item in that order - a cellphone - wasn't available. Why it was even listed as available when there weren't anyone stock is beyond me. Even more beyond me, is why as of today (4/29/2025), I've not received my refund back on to my debit card. I've chatted with this trash company via their site's chat agents, Facebook, and Twitter to no avail. Walmart blames Cash App for my still "pending" status and Cash App claims only Walmart can change it. I actually felt guilty for quitting employment at one of your stores, but not anymore. I see why so many ppl hate this lousy corporation.
Walmart is a horrible store. Not only is their customer service the worst of any store, but don’t expect any help if you happen to fall in their store. They totally ignored me after accidentally slipping off a two step ladder which I was testing to purchase. They offered no help when I opened it even though an employee was standing only 5 feet from me. When I brought it up to Walmart headquarters, they said their employees don’t have to offer help. That awful company is off my list.
I never get a live Agent. Hold times are ridiculous! I'm not buying anything else from Walmart.com. Amazon.com is easier to get support from.
Nine calls and four hours plus later including waiting 70 minutes on hold just to talk to a supervisor I was able to order my pants. They don't care about you. There own supervisor got on the phone and said after review of the records each person you spoke to took the wrong action. The last call was an hour and 40 minutes. Wow! I am telling you don't do it.
I have called 4 times regarding a debit on my checking account from Walmart for $100.00. I called on 1-9-2024 and was told I would receive a refund check for $100.00 I never received the refund. I called on 2-9-2024 and was told I would receive a refund check in to 10 days. Never received the refund check. I called 2/09/2024 and was told I would receive a refund never received the refund. I called on 03/06/2024 and was told I could not get a refund.
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