Flipkart Customer Service Contacts

Flipkart is an India-based e-commerce company that sells a wide range of products, including electronics, fashion, and groceries, primarily serving the Indian market.

How to reach a person at Flipkart

Flipkart Responsiveness rating

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3/5

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What you need to know about Flipkart

Flipkart’s customer service quality varies based on user experiences. Some customers report timely resolutions, easy returns, and helpful support, while others complain about delayed responses, order issues, and refund complications. The effectiveness of support may depend on the specific issue, product category, and seller involved.

Flipkart customer service response times

Flipkart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportFlipkart provides customer support via phone, with response times depending on call volumes and the nature of the inquiry. During periods of high demand, wait times may be longer. Call +91-1800-202-9898.
Live supportAvailable through the Flipkart mobile app, providing real-time assistance. Response times are typically prompt, depending on agent availability.
Social mediaFlipkart addresses customer queries through its official social media handles. Response times can vary based on the volume of inquiries and the complexity of the issue.

How to resolve a problem with Flipkart

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Flipkart mailing address

Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India

Flipkart loyalty program

Flipkart does have a loyalty program called Flipkart Plus.

Flipkart social media channels

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Flipkart executive customer service contacts

Primary Contact
Kapil Sood
Director, Customer Experience
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
kapil.sood@flipkart.com

LinkedIn

Secondary Contact
Avijit Mohapatr
Senior Director, Supply Chain and Customer Experience
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
avijit.mohapatr@flipkart.com

LinkedIn

Chief Executive
Kalyan Krishnamurthy
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
kalyan@flipkart.com

LinkedIn

Flipkart customer service policies

What are the terms of use on Flipkart?

Flipkart’s terms of use outline the rules and conditions that users must follow when using the platform. It covers account creation, responsibilities, and prohibited activities such as fraudulent transactions, misuse of content, and violating laws. The policy states that Flipkart holds the right to suspend or terminate accounts that breach the terms. It also includes guidelines on product listings, pricing, and warranties. Users must ensure that any content they post, such as reviews, does not violate third-party rights. The terms clarify that Flipkart is not liable for third-party actions or external links on the platform. Dispute resolution and applicable laws are also detailed. Users must regularly check for updates, as Flipkart may modify its terms over time.

What is Flipkart’s security policy?

Flipkart’s security policy ensures the protection of user data, transactions, and accounts. The platform uses advanced encryption and security protocols to safeguard sensitive information such as passwords and payment details. Flipkart advises users to enable two-factor authentication and avoid sharing login credentials. The policy highlights measures taken to prevent fraud, including continuous monitoring for suspicious activities and blocking unauthorized transactions. Flipkart also provides guidelines on recognizing phishing scams and reporting security concerns. The company maintains compliance with industry standards and regularly updates its security systems to protect users from cyber threats. Customers are encouraged to keep their devices secure and update passwords frequently. Flipkart may also take legal action against individuals involved in fraudulent activities or security breaches.

What is Flipkart’s privacy policy?

Flipkart’s privacy policy explains how the company collects, uses, stores, and shares customer data. It covers personal information like name, contact details, payment data, and browsing activity. Flipkart collects this data to enhance user experience, process transactions, and provide personalized recommendations. The policy states that customer information may be shared with third-party service providers, such as delivery partners and payment processors, but is not sold to external advertisers. Flipkart ensures data security through encryption and access controls. Users can manage their privacy settings, opt out of marketing communications, or request data deletion. The policy also outlines the use of cookies to track browsing behavior. Flipkart complies with relevant data protection laws and updates its privacy policy periodically.

How can I get help with payments on Flipkart?

  • Visit the Flipkart website or open the Flipkart mobile app.
  • Scroll down to the bottom of the homepage and click on the help center.
  • Select the payments section to find information on available payment methods, refunds, and failed transactions.
  • Follow the step-by-step instructions to resolve your payment-related query.
  • If you need further assistance, use the chatbot or contact Flipkart customer support.

How can I track my order and get shipping details on Flipkart?

  • Visit the Flipkart website or open the Flipkart mobile app.
  • Scroll down to the bottom of the homepage and click on the help center.
  • Select the shipping section to track orders, check delivery timelines, and understand shipping charges.
  • Enter your order details if required to view the latest shipping updates.
  • If you need more help, use the chatbot or contact Flipkart customer support.

How can I cancel or return an order on Flipkart?

  • Visit the Flipkart website or open the Flipkart mobile app.
  • Scroll down to the bottom of the homepage and click on the help center.
  • Select the cancellations and returns section to learn how to cancel an order, initiate a return, or request a refund.
  • Follow the provided steps to complete the cancellation or return process.
  • If you need additional help, use the chatbot or contact Flipkart customer support.
Frequently asked questions about Flipkart

How can I contact Flipkart customer service?

Call Flipkart customer service at +91-1800-202-9898.

What are Flipkart’s customer service hours?

  • Flipkart’s automated help center is available 24/7 for self-service queries.
  • Live customer support through chat or call-back services is available during specific hours, usually from 7 a.m. to 11 p.m. Indian standard time – UTC +5:30.

What should I do if I receive a damaged or wrong product?

  • Go to My Orders, select the product, and click on Return or Replace.
  • Upload images of the damaged or incorrect product if required.
  • Flipkart will arrange a pickup and provide a replacement or refund.

How to get professional help with your Flipkart problem

If you need help with Flipkart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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