What are Flipkart’s customer service hours?

Flipkart’s automated help center is available 24/7 for self-service queries. Live customer support through chat or call-back services is available during specific hours, usually from 7 a.m. to 11 p.m. Indian standard time - UTC +5:30.

What should I do if I receive a damaged or wrong product?

Go to my orders, select the product, and click on return or replace. Upload images of the damaged or incorrect product if required. Flipkart will arrange a pickup and provide a replacement or refund.

Flipkart

Flipkart is an India-based e-commerce company founded in 2007. It sells electronics, apparel, groceries, and other consumer goods, primarily to customers in India.

Telephone

Customer service : 1800-208-9898

Customer service : +91-44-4561-4700

cs@flipkart.com

Mailing address

Buildings Alyssa, Begonia, and Clover, Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India

Website

flipkart.com

What you need to know about Flipkart

Flipkart's customer service quality varies based on user experiences. Some customers report timely resolutions, easy returns, and helpful support, while others complain about delayed responses, order issues, and refund complications. The effectiveness of support may depend on the specific issue, product category, and seller involved.

Flipkart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Flipkart with our insider guide or through our executive contacts.
Flipkart's customer service policies are standard. Here are our frequently asked questions about Flipkart.

How to resolve a problem with Flipkart

Try self-service first

Use our proven resolution methods, or Flipkart’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Flipkart respond?

Phone support

Flipkart provides customer support via phone, with response times depending on call volumes and the nature of the inquiry. During periods of high demand, wait times may be longer. Call 1800-208-9898.

Flipkart's Help Centre and phone support are available 24/7. Live agent availability for chat or call-back may vary depending on demand. For guaranteed immediate contact, call the toll-free number.

Live support

Live support | Flipkart offers a Support Assistant through the mobile app and website. If the assistant cannot resolve your issue, you can request escalation to a customer agent via chat, scheduled call-back, or email. Real-time live chat availability depends on agent capacity.

Flipkart's Help Centre and phone support are available 24/7. Live agent availability for chat or call-back may vary depending on demand. For guaranteed immediate contact, call the toll-free number.

Social media

Flipkart addresses customer queries through its official social media handles. Response times can vary based on the volume of inquiries and the complexity of the issue.

Verified contacts

Flipkart customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Kapil Sood

Director, Customer Experience

kapil.sood@flipkart.com

Secondary

Avijit Mohapatra

Senior Director, Supply Chain and Customer Experience

avijit.mohapatra@flipkart.com

Chief Executive

Kalyan Krishnamurthy

Chief Executive Officer

kalyan@flipkart.com

Flipkart self-service links

If your complaint remains unresolved after contacting customer support, you may escalate it to Flipkart's designated Grievance Officer:

Name: Mr. Shremanth M
Designation: Senior Manager
Phone: 044-45614700
Address: Flipkart Internet Pvt Ltd, Block B (Begonia), 8th Floor, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka – 560103, India

Flipkart customer service policies

Flipkart’s terms of use outline the rules and conditions that users must follow when using the platform. It covers account creation, responsibilities, and prohibited activities such as fraudulent transactions, misuse of content, and violating laws. The policy states that Flipkart holds the right to suspend or terminate accounts that breach the terms. It also includes guidelines on product listings, pricing, and warranties. Users must ensure that any content they post, such as reviews, does not violate third-party rights. The terms clarify that Flipkart is not liable for third-party actions or external links on the platform. Dispute resolution and applicable laws are also detailed. Users must regularly check for updates, as Flipkart may modify its terms over time.

Flipkart loyalty program

Flipkart does have a loyalty program called Flipkart Plus.

Frequently asked questions about Flipkart

Call Flipkart customer service at 1800-208-9898 or email cs@flipkart.com.

Flipkart’s automated help center is available 24/7 for self-service queries.
Live customer support through chat or call-back services is available during specific hours, usually from 7 a.m. to 11 p.m. Indian standard time - UTC +5:30.

Go to my orders, select the product, and click on return or replace.
Upload images of the damaged or incorrect product if required.
Flipkart will arrange a pickup and provide a replacement or refund.

Outdated info? Report it here