Flipkart is an India-based e-commerce company that sells a wide range of products, including electronics, fashion, and groceries, primarily serving the Indian market.
What you need to know about Flipkart
Flipkart’s customer service quality varies based on user experiences. Some customers report timely resolutions, easy returns, and helpful support, while others complain about delayed responses, order issues, and refund complications. The effectiveness of support may depend on the specific issue, product category, and seller involved.
- Flipkart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Flipkart with our insider guide or through our executive contacts.
- Flipkart’s customer service policies are standard. Here are our frequently asked questions about Flipkart.
Flipkart customer service response times
Flipkart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Flipkart provides customer support via phone, with response times depending on call volumes and the nature of the inquiry. During periods of high demand, wait times may be longer. Call +91-1800-202-9898. |
Live support | Available through the Flipkart mobile app, providing real-time assistance. Response times are typically prompt, depending on agent availability. |
Social media | Flipkart addresses customer queries through its official social media handles. Response times can vary based on the volume of inquiries and the complexity of the issue. |
How to resolve a problem with Flipkart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Flipkart mailing address
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
Flipkart executive customer service contacts
Primary Contact
Kapil Sood
Director, Customer Experience
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
kapil.sood@flipkart.com
Secondary Contact
Avijit Mohapatr
Senior Director, Supply Chain and Customer Experience
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
avijit.mohapatr@flipkart.com
Chief Executive
Kalyan Krishnamurthy
Buildings Alyssa
Begonia, and Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village, Bengaluru, Karnataka 560103, India
kalyan@flipkart.com
How can I contact Flipkart customer service?
Call Flipkart customer service at +91-1800-202-9898.
What are Flipkart’s customer service hours?
- Flipkart’s automated help center is available 24/7 for self-service queries.
- Live customer support through chat or call-back services is available during specific hours, usually from 7 a.m. to 11 p.m. Indian standard time – UTC +5:30.
What should I do if I receive a damaged or wrong product?
- Go to My Orders, select the product, and click on Return or Replace.
- Upload images of the damaged or incorrect product if required.
- Flipkart will arrange a pickup and provide a replacement or refund.
How to get professional help with your Flipkart problem
If you need help with Flipkart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.