Urban Company

Urban Company is an online platform that connects customers with professional service providers for home services such as cleaning, beauty treatments, plumbing, and appliance repairs.

resolve@urbancompany.com

Mailing address

Plot No 19 Sewa Tower, 5th Floor, Near Sub. Major Laxmi Chand Road
Phase IV, Maruti Udyog, Sector 18 India

Website

urbancompany.com

What you need to know about Urban Company

Customer service experiences with Urban Company can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Urban Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Urban Company with our insider guide or through our executive contacts.
Urban Company's customer service policies are standard. Here are our frequently asked questions about Urban Company.

How to resolve a problem with Urban Company

Try self-service first

Use our proven resolution methods, or Urban Company’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Urban Company respond?

Phone support

Urban Company does not have phone support.

Email support

Urban Company offers customer support through multiple channels, including email. For email support, you can contact resolve @urbancompany.com.

Online contact form

Urban Company does not have online contact support.

Live chat support

Urban Company does not have live chat support.

Social media

For social media support, you can reach out to Urban Company's official support handle on X (formerly Twitter) at @UC_Assist.

Verified contacts

Urban Company customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Varun Khaitan

COO and Co-founder

varunkhaitan@urbancompany.com

Secondary

Raghav Chandra

CPTO and Co-founder

raghavchandra@urbancompany.com

Chief Executive

Abhiraj Bhal

Chief Executive

abhirajbhal@urbancompany.com

Urban Company self-service links

If you are unable to complete a payment, follow these steps:

Try using a different payment method (e.g., debit card instead of UPI).
If that doesn't work, select "Pay online after service" or "Pay with cash after service" options.
If multiple payment methods fail or the options aren't available, wait and try again later.
If an amount has been debited but payment shows as failed, it will be credited back to your account within 7 working days.

Urban Company customer service policies

Urban Company's information security policy statement and objective focuses on protecting customer, professional, and company data by implementing effective security measures. This includes safeguarding against unauthorized access, ensuring data integrity, and maintaining confidentiality. The policy also emphasizes regular audits and risk management strategies to mitigate potential threats. Urban Company is committed to compliance with legal and regulatory requirements related to information security. The objective is to provide a secure digital environment for users and partners by continuously improving the security practices.

Urban Company loyalty program

Urban Company offers a loyalty program in partnership with SHARE, a rewards platform. By linking your SHARE account with Urban Company, you can earn SHARE points on all home services booked through the platform.

Frequently asked questions about Urban Company

Email Urban Company customer service at resolve@urbancompany.com.

To cancel or reschedule a service, you can use the Urban Company app.

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