Urban Company is an online platform that connects customers with professional service providers for home services such as cleaning, beauty treatments, plumbing, and appliance repairs.
What you need to know about Urban Company
Customer service experiences with Urban Company can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Urban Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Urban Company with our insider guide or through our executive contacts.
- Urban Company’s customer service policies are standard. Here are our frequently asked questions about Urban Company.
Urban Company customer service response times
Urban Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Urban Company does not have phone support. |
Email support | Urban Company offers customer support through multiple channels, including email. For email support, you can contact resolve@urbancompany.com. |
Online contact form | Urban Company does not have online contact support. |
Live chat support | Urban Company does not have live chat support. |
Social media | For social media support, you can reach out to Urban Company’s official support handle on X (formerly Twitter) at @UC_Assist. |
How to resolve a problem with Urban Company
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Urban Company mailing address
Plot No 19 Sewa Tower, 5th Floor
Near Sub. Major Laxmi Chand Road
Phase IV, Maruti Udyog, Sector 18 India
Urban Company executive customer service contacts
Primary Contact
Varun Khaitan
COO & Co-founder
Plot No 19 Sewa Tower, 5th Floor
Near Sub. Major Laxmi Chand Road
Phase IV, Maruti Udyog, Sector 18 India
varunkhaitan@urbancompany.com
Secondary Contact
Raghav Chandra
CPTO & Co-founder
Plot No 19 Sewa Tower, 5th Floor
Near Sub. Major Laxmi Chand Road
Phase IV, Maruti Udyog, Sector 18 India
raghavchandra@urbancompany.com
Chief Executive
Abhiraj Bhal
Plot No 19 Sewa Tower, 5th Floor
Near Sub. Major Laxmi Chand Road
Phase IV, Maruti Udyog, Sector 18 India
abhirajbhal@urbancompany.com
How can I contact Urban Company's customer support?
Email Urban Company customer service at resolve@urbancompany.com.
How can I make a complaint?
Email Urban Company customer service at resolve@urbancompany.com.
How can I cancel or reschedule a service?
To cancel or reschedule a service, you can use the Urban Company app.
How to get professional help with your Urban Company problem
If you need help with Urban Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.