Under Armour
Under Armour sells sportswear, footwear, and gear for athletes and active people.
What you need to know about Under Armour
- Under Armour’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Under Armour with our insider guide or through our executive contacts.
- Under Armour's customer service policies are standard. Here are our frequently asked questions about Under Armour.
How to resolve a problem with Under Armour
Try self-service first
Use our proven resolution methods, or Under Armour’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Under Armour respond?
Under Armour customer service executives
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Under Armour self-service links
Under Armour allows returns within 60 days if items are in original condition and you have proof of purchase.
To return:
- Go to this page.
- Select where you bought the item.
- Print a prepaid return label and ship it back.
You can also return items in-store with your order confirmation. Refunds take up to 14 business days after they receive your return.
Under Armour customer service policies
Under Armour collects personal data, including device and browser information, to improve its services.
They claim to protect this data using security measures but may share it in business deals like mergers or acquisitions.
Under Armour loyalty program
Under Armour's UA Rewards is a free loyalty program where members earn points through purchases (5 points per $1 spent), product reviews, and participating in MapMyRun challenges. These points can be redeemed for rewards such as discounts, exclusive gear, and access to a training video series. The program is only available in the U.S. for those 16 and older. To join, users must create an account on Under Armour’s website.
Frequently asked questions about Under Armour
- Email: Contact customer service at customerservice@underarmour.com.
- Text: Text "support" to (833) 550-3938. Representatives are available Monday through Saturday from 8 a.m. to 8 p.m. Eastern time.
- Chat: Click the red "Chat" button in the bottom right-hand corner of the Under Armour website. Chat is available from 8 a.m. to midnight Eastern time, 7 days a week.
- Phone: Call (888) 727-6687 for customer service or (877) 267-1894 for UA Rewards. Representatives are available from 8 a.m. to midnight Eastern time, 7 days a week.
- Message: Complete the support contact form on the website.
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