Under Armour sells sportswear, footwear, and gear for athletes and active people.
How to reach a person at Under Armour
Customer service: (888) 727-6687
Under Armour Responsiveness rating
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What you need to know about Under Armour
- Under Armour’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Under Armour with our insider guide or through our executive contacts.
- Under Armour’s customer service policies are standard. Here are our frequently asked questions about Under Armour.
Under Armour customer service response times
Under Armour’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available Monday to Sunday, at 8 a.m. to 12 a.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Under Armour at customerservice@underarmour.com, though it’s always best to use the or “contact us” section on Under Armour’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Under Armour’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Sunday, at 8 a.m. to 12 a.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Under Armour is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Under Armour
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Under Armour mailing address
1020 Hull Street
Baltimore, MD 21230
Under Armour loyalty program
Under Armour’s UA Rewards is a free loyalty program where members earn points through purchases (5 points per $1 spent), product reviews, and participating in MapMyRun challenges. These points can be redeemed for rewards such as discounts, exclusive gear, and access to a training video series. The program is only available in the U.S. for those 16 and older. To join, users must create an account on Under Armour’s website.
Under Armour social media channels
Under Armour executive customer service contacts
Primary Contact
Tresa Howington
Director of Customer Service
1020 Hull Street
Baltimore, MD 21230
tresa.howington@underarmour.com
Chief Executive
Kara Trent
President of the Americas
1020 Hull Street
Baltimore, MD 21230
ktrent@underarmour.com
Kevin Plank
Founder
1020 Hull Street
Baltimore, MD 21230
kplank@underarmour.com
Under Armour customer service policies
How does Under Armour protect my personal data?
Under Armour collects personal data, including device and browser information, to improve its services.
They claim to protect this data using security measures but may share it in business deals like mergers or acquisitions.
What is Under Armour return and refund policy?
Under Armour allows returns within 60 days if items are in original condition with proof of purchase.
Refunds take up to 14 business days after they receive the return.
Exchanges for size or color are available within 60 days for online purchases.
Holiday returns are extended to 90 days for orders placed between November 1 and December 31.
What are Under Armour Terms of Conditions?
Under Armour’s terms and conditions outline the rules for using their services. It covers account responsibilities, acceptable use, intellectual property rights, and limitations of liability. Users must provide accurate information, keep their accounts secure, and avoid prohibited activities. The company owns the content on its platforms, and users must respect these rights. Under Armour isn’t liable for certain damages or losses related to service use.
Under Armour self-service links
How do I return my Under Armour products?
Under Armour allows returns within 60 days if items are in original condition and you have proof of purchase.
To return:
- Go to this page.
- Select where you bought the item.
- Print a prepaid return label and ship it back.
You can also return items in-store with your order confirmation. Refunds take up to 14 business days after they receive your return.
What is Under Armour's email?
Under Armour’s customer service email is customerservice@underarmour.com.
How do I get a refund from Under Armour?
To get a refund, fill out the returns and exchanges form on Under Armour’s official website.
What is Under Armour's warranty?
Under Armour does not offer warranties. By purchasing their products, you agree to accept items in ‘as-is’ condition.
How do I contact Under Armour?
Under Armour offers the following ways to get support:
- Email: Contact customer service at customerservice@underarmour.com.
- Text: Text “support” to (833) 550-3938. Representatives are available Monday through Saturday from 8 a.m. to 8 p.m. Eastern time.
- Chat: Click the red “Chat” button in the bottom right-hand corner of the Under Armour website. Chat is available from 8 a.m. to midnight Eastern time, 7 days a week.
- Phone: Call (888) 727-6687 for customer service or (877) 267-1894 for UA Rewards. Representatives are available from 8 a.m. to midnight Eastern time, 7 days a week.
- Message: Complete the support contact form on the website.
How to get professional help with your Under Armour problem
If you need help with Under Armour, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.