Trip Mate Customer Service Contacts

Trip Mate is a full service travel insurance agency that provides a variety of protection plans and services for industry clients in the US. It specializes in trip cancellation/interruption, lost baggage, and traveler assistance programs sold through travel agencies, tour operators, and cruise lines.

Trip Mate was purchased by Generali Global Assistance on February 5, 2019. Generali is a vacation rental travel insurance company.

How to reach a person at Trip Mate

Toll Free: 

(800) 888-7292

Trip Mate Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Trip Mate

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Trip Mate

Like most communication service providers, Trip Mate normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Trip Mate’s mailing address

9225 Ward Parkway
Kansas City, MO 64114

Trip Mate’s social media channels


Trip Mate’s executive customer service contacts

Primary Contact
Debbie Jones
Senior Vice President Client Relations
9225 Ward Parkway
Kansas City, MO 64114
[email protected]

Chief Executive
Chris Carnicelli
CEO​ ​u0026 President
9225 Ward Parkway
Kansas City, MO 64114
[email protected]

How to get professional help with your Trip Mate problem

If you need help with Trip Mate, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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