Trip Mate is a travel insurance agency that provides a variety of protection plans and services for industry clients in the U.S.
How to reach a person at Trip Mate
Main: (833) 297-2255
Trip Mate Responsiveness rating
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What you need to know about Trip Mate
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Trip Mate
Like most companies, Trip Mate normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Trip Mate. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Trip Mate mailing address
9225 Ward Parkway
Kansas City, MO 64114
Trip Mate executive customer service contacts
Primary Contact
Debbie Jones
Senior Vice President Client Relations
9225 Ward Parkway
Kansas City, MO 64114
djones@tripmate.com
Chief Executive
Chris Carnicelli
9225 Ward Parkway
Kansas City, MO 64114
chris_carnicelli@us.generaliglobalassistance.com
What is the customer service number for Trip Mate?
Call Trip Mate’s customer service by calling (833) 297-2255.
How do I submit a claim to TripMate?
To submit a claim to TripMate, call (800) 888-7292 or send an email to claimssupport@travelclaimsonline.com.
Can I cancel a Trip Mate policy?
Yes,Trip Mate offers cancellation options based on the type of protection plan you’ve purchased:
– Trip cancellation: Allows travelers to cancel their trip any time prior to departure.
– Cancel for any reason (CFAR): Lets travelers cancel up until two days before departure.
What does Trip Mate insurance cover?
Trip Mate’s insurance coverage includes various aspects related to travel protection. Here are some key points:
– Trip cancellation: Reimburses unused nonrefundable, prepaid trip costs if you must cancel your trip for a covered reason.
– Trip interruption: Covers expenses if you must interrupt your trip and return home early due to a covered reason.
– Medical expenses: Provides coverage for medical care while on your trip.
– Baggage loss/delay: Addresses situations where your baggage is lost, stolen, or delayed during your trip.
– Pre-existing conditions: Coverage considerations for certain medical conditions.
– Cancel for any reason (CFAR): Allows flexible cancellation options.
Remember to review your specific policy details for comprehensive information on what Trip Mate’s insurance covers.
Who owns TripMate?
Trip Mate was purchased by Generali Global Assistance in 2019. Generali is a vacation rental travel insurance company.
How do I get a refund from Tripmate?
To get a refund from Tripmate, you need to file a claim. This can be done through its website or by contacting its claims customer service at (800) 888-7292. You’ll need to provide documentation related to your trip and the reason for your refund request.
Is Trip Mate owned by Vikings?
No, Trip Mate is not owned by Vikings. Trip Mate is a travel insurance company, while Viking is a separate entity primarily known for its river and ocean cruises.
Who is the CEO of Tripmate?
The CEO of Tripmate is Chris Carnicelli.
How to get professional help with your Trip Mate problem
If you need help with Trip Mate, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
