Trip Mate Customer Service Contacts

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Trip Mate is a full service travel insurance agency that provides a variety of protection plans and services for industry clients in the US. It specializes in trip cancellation/interruption, lost baggage, and traveler assistance programs sold through travel agencies, tour operators, and cruise lines.

Trip Mate was purchased by Generali Global Assistance on February 5, 2019. Generali is a vacation rental travel insurance company.


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What you need to know about Trip Mate

Trip Mate a long record of customer service complaints going back more than a decade.

How to resolve a problem with Trip Mate

Like most communication service providers, Trip Mate normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.


9225 Ward Parkway
Kansas City, MO 64114

Phone Contacts

Main: (816) 523-0280
Toll Free: (800) 888-7292

Email Contacts

[email protected]
[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Debbie Jones
Senior Vice President Client Relations
9225 Ward Parkway
Kansas City, MO 64114
[email protected]

Chief Executive
Chris Carnicelli
CEO​ ​& President
9225 Ward Parkway
Kansas City, MO 64114
[email protected]

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