Trip Mate Customer Service Contact Support Via Phone Email Exec Contacts

Trip Mate is a full service travel insurance agency that provides a variety of protection plans and services for industry clients in the US. It specializes in trip cancellation/interruption, lost baggage, and traveler assistance programs sold through travel agencies, tour operators, and cruise lines.

Trip Mate was purchased by Generali Global Assistance on February 5, 2019. Generali is a vacation rental travel insurance company.

Responsiveness rating

3/5

Trip Mate often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Trip Mate

Trip Mate a long record of customer service complaints going back more than a decade.

How to resolve a problem with Trip Mate

Like most communication service providers, Trip Mate normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.