The Ordinary
The Ordinary is a skin care brand known for its affordable, science-based products with straightforward formulations.
What you need to know about The Ordinary
The Ordinary's customer service response times are generally considered good for routine inquiries, with email responses typically within 24 hours and live chat offering real-time assistance during business hours. However, during peak periods or for complex issues, response times may be slower, which some customers find frustrating. Overall, the company's service is seen as reliable but may not be the fastest during high-demand periods.
- The Ordinary’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Ordinary with our insider guide or through our executive contacts.
- The Ordinary's customer service policies are standard. Here are our frequently asked questions about The Ordinary.
How to resolve a problem with The Ordinary
Try self-service first
Use our proven resolution methods, or The Ordinary’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does The Ordinary respond?
The Ordinary customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
The Ordinary self-service links
- Review the return eligibility criteria.
- Initiate the return process online or via customer service.
- Package the item securely and ship it back using the provided instructions.
The Ordinary customer service policies
The Ordinary loyalty program
The Ordinary does not offer a loyalty program.
Frequently asked questions about The Ordinary
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