Estée Lauder

Estée Lauder is an American multinational company that produces skincare, makeup, fragrance, and hair care products. It operates worldwide with a range of beauty brands.

Telephone
Customer service : (877) 311-3883
Email
Mailing address
767 Fifth Avenue
New York, NY 10153
Website
esteelauder.com

What you need to know about Estée Lauder

Estée Lauder's customer service response times vary by contact method, volume of inquiries, and business hours.

How to resolve a problem with Estée Lauder

Try self-service first

Use our proven resolution methods, or Estée Lauder’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Estée Lauder respond?

Phone support
Response times for Estée Lauder’s phone support vary based on call volume, business hours, and issue complexity. During busy times such as holidays, wait times may be longer. On average, wait times range from a few minutes to 15 minutes, with quicker service available early in the day. Call customer service at (877) 311-3883.
Email support
Estée Lauder's email support response times depend on inquiry volume, issue complexity, and business hours. Replies typically take 24 to 48 hours, but more complex issues may take longer. For quicker service, phone or live chat may be better options. Email Estée Lauder at consumercare-us@gcc.esteelauder.com.
Live chat
Live chat response times vary based on volume, business hours, and inquiry complexity. During peak times, wait times may be longer, but responses usually take a few seconds to a few minutes. For faster service, reach out early in the day when volumes are lower.
Social media
Estée Lauder's social media response times depend on platform, volume, time of day, and issue complexity. Responses are faster during business hours (9 a.m. to 5 p.m. Eastern time) but may take longer during peak periods, such as holidays. For quicker service, use phone or email. Here’s how to reach Estée Lauder via social media.
Help center/FAQ
Estée Lauder’s help center provides instant answers for common queries, while more complex issues may take 24 to 48 hours to resolve. Response times may be slower during peak times or outside business hours (9 a.m. to 5 p.m. Eastern time).
Verified contacts

Estée Lauder customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Alyssa Dumont
Director of Operations
Secondary
Al Curtis
Director of Operations
Chief Executive
Na Li
Chief Operating Officer

Estée Lauder customer service policies

Estée Lauder’s privacy policy explains how it collects, uses, and protects your personal information when you use its website or make a purchase.

Estée Lauder loyalty program

Estée Lauder offers a loyalty program called Estée E-List. This program rewards members with exclusive benefits such as early access to sales, birthday gifts, and special offers. Members can also earn points on purchases that can be redeemed for rewards.

Frequently asked questions about Estée Lauder

Call (877) 311-3883 or email consumercare-us@gcc.esteelauder.com.
Yes, Estée Lauder can be contacted via an online chat service.
Visit the "Order Status" section on the Estée Lauder website and enter your order number and email address.
Skincare and Makeup:
  • Clinique
  • MAC Cosmetics
  • Bobbi Brown
  • La Mer
  • Aveda
  • Origins
  • Smashbox
  • Too Faced
  • Dr. Jart+
  • DECIEM (The Abnormal Beauty Company)
  • GLAMGLOW
  • Darphin Paris
  • Lab Series
  • AERIN Beauty
Fragrance:
  • Jo Malone London
  • TOM FORD Beauty
  • Le Labo
  • Kilian Paris
  • Editions de Parfums Frédéric Malle
  • Aramis
Hair Care:
  • Bumble and bumble

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