Estée Lauder is an American multinational company that produces skincare, makeup, fragrance, and hair care products. It operates worldwide with a range of beauty brands.
How to reach a person at Estée Lauder
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What you need to know about Estée Lauder
Estée Lauder’s customer service response times vary by contact method, volume of inquiries, and business hours.
- Estée Lauder’s customer service response times may vary depending on the contact method, volume of inquiries, and the type of issue.
- Issues with Estée Lauder can be resolved through our insider guide or by contacting executive contacts.
- Estée Lauder’s customer service policies are standard. Below are frequently asked questions about the company.
Estée Lauder’s customer service response times
Estée Lauder’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times for Estée Lauder’s phone support vary based on call volume, business hours, and issue complexity. During busy times such as holidays, wait times may be longer. On average, wait times range from a few minutes to 15 minutes, with quicker service available early in the day. Call customer service at (877) 311-3883. |
| Email support | Estée Lauder’s email support response times depend on inquiry volume, issue complexity, and business hours. Replies typically take 24 to 48 hours, but more complex issues may take longer. For quicker service, phone or live chat may be better options. Email Estée Lauder at consumercare-us@gcc.esteelauder.com. |
| Live chat | Live chat response times vary based on volume, business hours, and inquiry complexity. During peak times, wait times may be longer, but responses usually take a few seconds to a few minutes. For faster service, reach out early in the day when volumes are lower. |
| Social media | Estée Lauder’s social media response times depend on platform, volume, time of day, and issue complexity. Responses are faster during business hours (9 a.m. to 5 p.m. Eastern time) but may take longer during peak periods, such as holidays. For quicker service, use phone or email. Here’s how to reach Estée Lauder via social media. |
| Help center/FAQ | Estée Lauder’s help center provides instant answers for common queries, while more complex issues may take 24 to 48 hours to resolve. Response times may be slower during peak times or outside business hours (9 a.m. to 5 p.m. Eastern time). |
How to resolve a problem with Estée Lauder
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Estée Lauder mailing address
767 Fifth Avenue
New York, NY 10153
Estée Lauder loyalty program
Estée Lauder offers a loyalty program called Estée E-List. This program rewards members with exclusive benefits such as early access to sales, birthday gifts, and special offers. Members can also earn points on purchases that can be redeemed for rewards.
Estée Lauder social media channels
Estée Lauder executive customer service contacts
Primary Contact
Al Curtis
Director of Operations
767 Fifth Avenue
New York, NY 10153
acurtis@elcompanies.com
Secondary Contact
Na Li
Chief Operating Officer
767 Fifth Avenue
New York, NY 10153
nli@elcompanies.com
Chief Executive
Stéphane De La Faverie
767 Fifth Avenue
New York, NY 10153
sdlfaverie@elcompanies.com
How can I contact Estée Lauder customer service?
Call (877) 311-3883 or email consumercare-us@gcc.esteelauder.com.
Does Estée Lauder have an online chat service?
Yes, Estée Lauder can be contacted via an online chat service.
How can I track my Estée Lauder order?
Visit the “Order Status” section on the Estée Lauder website and enter your order number and email address.
How to get professional help with your Estée Lauder problem
If you need help with Estée Lauder, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.