TOM FORD
TOM FORD is a luxury fashion brand that sells clothing, accessories, beauty products, and fragrances. It was founded by designer Tom Ford. The brand is now owned by Estée Lauder.
Telephone
Customer service : (888) 866-3673
Customer service : 1-888-TOM-FORD
What you need to know about TOM FORD
- TOM FORD’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TOM FORD with our insider guide or through our executive contacts.
- TOM FORD's customer service policies are standard. Here are our frequently asked questions about TOM FORD.
How to resolve a problem with TOM FORD
Try self-service first
Use our proven resolution methods, or TOM FORD’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does TOM FORD respond?
Live chat
TOM FORD's beauty live chat support is usually the quickest option for getting help. It is AI-operated. Availability: Live chat is available 24/7.
Phone support
Email inquiries typically take 1 to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact TOM FORD at (888) 866-3673 (888-TOM-FORD).
Email support
Email inquiries typically take 1 to 10 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact TOM FORD at assistance@tomfordinternational.com, though it's always best to use the "contact us" section on TOM FORD's website for the most accurate and up-to-date contact information.
Social media
TOM FORD is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts
TOM FORD customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
TOM FORD self-service links
To return your TOM FORD products, ensure they are in unused, original condition and within 14 days of receiving them. Start by visiting their returns page on their website. You will need to follow the instructions provided, which include preparing the items for return and using a return label.
TOM FORD customer service policies
Fenty Beauty prioritizes customer privacy and data protection through a robust privacy policy. The brand collects personal data for order processing, marketing, and promotional purposes while implementing measures to secure this data from unauthorized access or misuse. Customers have rights over their personal data, including access, correction, and deletion requests. Fenty Beauty employs industry-standard security protocols and is transparent about how information is used.
TOM FORD loyalty program
TOM FORD does not have a loyalty program.
Frequently asked questions about TOM FORD
Yes, Tom Ford provides refunds and accepts returns under specific conditions:
- Refund eligibility: Products must be in new or excellent condition.
- Return policy: The return or refund request must be initiated within 60 days of the purchase date.
Reach Tom Ford U.K. customer service via:
- Email support: assistance.uk@tomfordinternational.com
- Phone support: +44-80080-83673
- Customer support hours: Monday to Friday 8:30 a.m. to 5 p.m. U.K. time.
For general inquiries, connect with Tom Ford's customer service using the following methods:
- Email: assistance@tomfordinternational.com
- Phone: 1-888-TOM-FORD
- Availability: 8 a.m. to 9 p.m. Eastern time, 7 days a week
- Live Chat: Available on the official website
Tom Ford is owned by The Estée Lauder Companies Inc.
The Chief Financial Officer (CFO) of Tom Ford International is Marco Biagioni.
For email assistance, contact:
- General Inquiries: assistance@tomfordinternational.com
- Feedback: customercare@tomfordbeauty.com
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 3, 2024. Updated August 24, 2025.