TOM FORD is a luxury fashion brand that sells clothing, accessories, beauty products, and fragrances. It was founded by designer Tom Ford. The brand is now owned by Estée Lauder.
How to reach a person at TOM FORD
Customer service: (888) 866-3673/1-888-TOM-FORD
TOM FORD Responsiveness rating
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What you need to know about TOM FORD
- TOM FORD’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TOM FORD with our insider guide or through our executive contacts.
- TOM FORD’s customer service policies are standard. Here are our frequently asked questions about TOM FORD.
TOM FORD customer service response times
TOM FORD’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Response time: TOM FORD’s beauty live chat support is usually the quickest option for getting help. It is AI-operated. Availability: Live chat is available 24/7. |
| Phone support | Response time: Email inquiries typically take 1 to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact TOM FORD at (888) 866-3673 (888-TOM-FORD). |
| Email support | Response time: Email inquiries typically take 1 to 10 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact TOM FORD at assistance@tomfordinternational.com, though it’s always best to use the “contact us” section on TOM FORD’s website for the most accurate and up-to-date contact information. |
| Social media | Response time: TOM FORD is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with TOM FORD
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TOM FORD mailing address
767 Fifth Avenue
New York, NY 10153
TOM FORD executive customer service contacts
Primary Contact
Victoria Clack
Brand Manager, Customer Experience and Complaint Management
767 Fifth Avenue
New York, NY 10153
vclack@tomford.com
Chief Executive
Guillaume Jesel
President
767 Fifth Avenue
New York, NY 10153
gjesel@tomford.com
Lelio Gavazza
767 Fifth Avenue
New York, NY 10153
lgavazza@tomford.com
Irene Intorre
Executive Assistant to President and CEO
767 Fifth Avenue
New York, NY 10153
iintorre@tomford.com
Does TOM FORD offer refunds?
Yes, Tom Ford provides refunds and accepts returns under specific conditions:
- Refund eligibility: Products must be in new or excellent condition.
- Return policy: The return or refund request must be initiated within 60 days of the purchase date.
How can I contact TOM FORD UK?
Reach Tom Ford U.K. customer service via:
- Email support: assistance.uk@tomfordinternational.com
- Phone support: +44-80080-83673
- Customer support hours: Monday to Friday 8:30 a.m. to 5 p.m. U.K. time.
How can I contact TOM FORD?
For general inquiries, connect with Tom Ford’s customer service using the following methods:
- Email: assistance@tomfordinternational.com
- Phone: 1-888-TOM-FORD
- Availability: 8 a.m. to 9 p.m. Eastern time, 7 days a week
- Live Chat: Available on the official website
Who owns TOM FORD?
Tom Ford is owned by The Estée Lauder Companies Inc.
Who is the CFO of TOM FORD?
The Chief Financial Officer (CFO) of Tom Ford International is Marco Biagioni.
How can I email TOM FORD?
For email assistance, contact:
- General Inquiries: assistance@tomfordinternational.com
- Feedback: customercare@tomfordbeauty.com
How to get professional help with your TOM FORD problem
If you need help with TOM FORD, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
