Smashbox

Smashbox is a cosmetics brand founded in a Los Angeles photo studio, offering a range of makeup products such as primers, foundations, lipsticks, and eyeshadows.

Telephone
Customer service : (888) 763-1361
Mailing address
767 Fifth Avenue
New York, NY 10153
Website
smashbox.com

What you need to know about Smashbox

How to resolve a problem with Smashbox

Try self-service first

Use our proven resolution methods, or Smashbox’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Smashbox respond?

Phone support
Smashbox's phone support typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Smashbox at (888) 763-1361.Availability: Phone support is available Monday to Friday 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday 10 a.m. 8 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Smashbox at , though it's always best to use the "help" or "contact us" section on Company's website for the most accurate and up-to-date contact information.  
Live chat
Smashbox's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 8 a.m. to 12 a.m. Eastern time, and Saturday and Sunday 10 a.m. 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Smashbox is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Smashbox customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lorelei Rose Taylor
Senior Manager
Secondary
Lori Taylor Davis
Director
Chief Executive
Stéphane de La Faverie
Chief Executive Officer

Smashbox customer service policies

Smashbox protects your personal data by implementing security measures to prevent unauthorized access, use, or disclosure. They use a combination of physical, technical, and administrative safeguards to secure your information. Additionally, they ensure compliance with privacy laws and regulations to protect user privacy.

Smashbox loyalty program

Smashbox’s loyalty program, SmashCash, allows members to earn points for purchases, with 1 point earned per dollar spent. There are three membership tiers based on annual spending: Minimalist, Bawse, and Big Spender. Each level offers different benefits, such as discounts, free shipping, birthday gifts, and access to exclusive products. Points can be redeemed for discounts, but they may expire after 12 months of inactivity. Returns may affect the points balance, and points cannot be used for subscription orders. The program is open to U.S. residents aged 18 and older.

Frequently asked questions about Smashbox

Smashbox Cosmetics was founded in 1996 by brothers Dean and Davis Factor, who are great-grandsons of Hollywood makeup legend Max Factor.
Smashbox is a subsidiary of The Estée Lauder Companies Inc., a multinational beauty company.

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