Smashbox is a cosmetics brand founded in a Los Angeles photo studio, offering a range of makeup products such as primers, foundations, lipsticks, and eyeshadows.
Smashbox Responsiveness rating
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What you need to know about Smashbox
- Smashbox’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Smashbox with our insider guide or through our executive contacts.
- Smashbox’s customer service policies are standard. Here are our frequently asked questions about Smashbox.
Smashbox customer service response times
Smashbox’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Smashbox’s phone support typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Smashbox at (888) 763-1361. Availability: Phone support is available Monday to Friday 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday 10 a.m. 8 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Smashbox at , though it’s always best to use the “help” or “contact us” section on Company’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Smashbox’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 8 a.m. to 12 a.m. Eastern time, and Saturday and Sunday 10 a.m. 10 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Smashbox is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Smashbox
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Smashbox mailing address
767 Fifth Avenue
New York, NY 10153
Smashbox loyalty program
Smashbox’s loyalty program, SmashCash, allows members to earn points for purchases, with 1 point earned per dollar spent. There are three membership tiers based on annual spending: Minimalist, Bawse, and Big Spender. Each level offers different benefits, such as discounts, free shipping, birthday gifts, and access to exclusive products. Points can be redeemed for discounts, but they may expire after 12 months of inactivity. Returns may affect the points balance, and points cannot be used for subscription orders. The program is open to U.S. residents aged 18 and older.
Smashbox social media channels
Smashbox executive customer service contacts
Primary Contact
Lorelei Rose Taylor
Senior Manager
767 Fifth Avenue
New York, NY 10153
ltaylor@elcompanies.com
Secondary Contact
Lori Taylor Davis
Director
767 Fifth Avenue
New York,
lori.taylor@smashbox.com
lori@smashbox.com
Chief Executive
Stéphane de La Faverie
767 Fifth Avenue
New York, NY 10153
sdlfaverie@elcompanies.com
Who founded Smashbox?
Smashbox Cosmetics was founded in 1996 by brothers Dean and Davis Factor, who are great-grandsons of Hollywood makeup legend Max Factor.
Who owns Smashbox?
Smashbox is a subsidiary of The Estée Lauder Companies Inc., a multinational beauty company.
How to get professional help with your Smashbox problem
If you need help with Smashbox, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.