The Hartford

The Hartford is a U.S. company that provides auto, home, life, and property insurance, as well as workers' compensation and employee benefits.

Mailing address
690 Asylum Avenue
Hartford, CT 06155
Website
thehartford.com

What you need to know about The Hartford

Customer service experiences with The Hartford can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with The Hartford

Try self-service first

Use our proven resolution methods, or The Hartford’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Hartford respond?

Phone support
The Hartford's customer service response times may vary depending on the volume of inquiries. Customer service is available Monday through Friday from 8 a.m. to 9 p.m. Eastern Time and on Saturday from 8 a.m. to 6 p.m.

Call customer service at:

For AARP Auto Insurance 800-423-6789
For AARP Home Insurance 800-423-0567
For Non-AARP Auto Insurance 877-896-9320
For Non-AARP Home Insurance 800-624-5578
Email support
The Hartford does not publicly list direct email addresses for customer service. Instead, the company provides a contact form on its website and offers support through phone and online chat services for inquiries.
Live chat
The Hartford does not offer live chat support on its website.
Social media
The Hartford’s customer service via social media is typically responsive, but response times can vary depending on the platform and the volume of inquiries. The company is active on platforms such as X and Facebook, where customers can reach out for assistance with general questions, claims, and policy details.

Here's how to reach The Hartford via social media.
Help center/FAQ
The FAQ section is available 24/7, offering immediate access to information on topics such as billing, claims, and policy details. For tailored assistance, response times can depend on the contact method you choose, but utilizing the FAQ page can often resolve issues without waiting for direct support.
Verified contacts

The Hartford customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michelle Page
Customer Experience Director
Secondary
Stephen Deane
Chief Claims Officer
Chief Executive
Christopher Swift
Chief Executive

The Hartford customer service policies

The Hartford's privacy policy outlines how the company collects, uses, and protects your personal information. The company gathers data such as contact details, financial information, and claims history.

The Hartford loyalty program

The Hartford does not offer a loyalty program.

Frequently asked questions about The Hartford

Call customer service at: For AARP Auto Insurance: 800-423-6789 For AARP Home Insurance: 800-423-0567 For Non-AARP Auto Insurance: 877-896-9320 For Non-AARP Home Insurance: 800-624-5578
Cancel your policy by contacting customer service or by submitting a cancellation request through your account.

Outdated info? Report it here