The Hartford is a U.S. company that provides coverage, including auto, home, life, and property insurance, as well as workers’ compensation and employee benefits.
The Hartford Responsiveness rating
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What you need to know about The Hartford
Customer service experiences with The Hartford can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- The Hartford’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Hartford with our insider guide or through its executive contacts.
- The Hartford’s customer service policies are standard. Here are our frequently asked questions about The Hartford.
The Hartford customer service response times
The Hartford’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | The Hartford’s customer service response times may vary depending on the volume of inquiries. Customer service is available Monday through Friday from 8 a.m. to 9 p.m. Eastern Time and on Saturday from 8 a.m. to 6 p.m. for general assistance. Call customer service at (860) 547-5000. |
| Email support | The Hartford does not publicly list direct email addresses for customer service. Instead, the company provides a contact form on its website and offers support through phone and online chat services for inquiries. |
| Live chat | The Hartford’s customer service live chat support is available during business hours, typically Monday through Friday from 8 a.m. to 9 p.m. Eastern Time and on Saturdays from 8 a.m. to 6 p.m. Response times may vary depending on the volume of inquiries, but customers can expect relatively quick assistance during these hours. |
| Social media | The Hartford’s customer service via social media is typically responsive, but response times can vary depending on the platform and the volume of inquiries. The company is active on platforms such as X and Facebook, where customers can reach out for assistance with general questions, claims, and policy details. Here’s how to reach The Hartford via social media. |
| Help center/FAQ | The FAQ section is available 24/7, offering immediate access to information on topics such as billing, claims, and policy details. For tailored assistance, response times can depend on the contact method you choose, but utilizing the FAQ page can often resolve issues without waiting for direct support. |
How to resolve a problem with The Hartford
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The Hartford mailing address
690 Asylum Avenue
Hartford, CT 06155
The Hartford executive customer service contacts
Primary Contact
Michelle Page
Customer Experience Director
690 Asylum Avenue
Hartford, CT 06155
michelle.page@thehartford.com
Secondary Contact
Stephen Deane
690 Asylum Avenue
Hartford, CT 06155
stephen.deane@thehartford.com
Chief Executive
Christopher Swift
690 Asylum Avenue
Hartford, CT 06155
christopher.swift@thehartford.com
How can I contact The Hartford customer service?
Call (860) 547-5000.
Does The Hartford have an online chat service?
Yes, The Hartford has an online chat service.
How do I cancel my policy?
Cancel your policy by contacting customer service, either via phone at (860) 547-5000 or by submitting a cancellation request through your account.
How to get professional help with your The Hartford problem
If you need help with The Hartford, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
