TEMU is an online marketplace owned by PDD Holdings, a Chinese-founded multinational commerce group now headquartered in Dublin, Ireland. Temu’s own U.S. customer-facing operations are located in Boston. The platform sells consumer goods shipped primarily from third-party sellers based in China, including apparel, home goods, electronics, and beauty products, at discount prices.
How to reach a person at TEMU
TEMU Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate TEMU
What you need to know about TEMU
TEMU customer service is inconsistent in terms of response times and resolution.
- TEMU’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TEMU with our insider guide or through our executive contacts.
- Here are our frequently asked questions about TEMU
TEMU customer service response times
| Phone support | TEMU does not offer phone support. |
| Email support | TEMU does not offer email support for customer enquiries. |
| Live chat support | TEMU’s live chat is operated by a bot, but you can escalate to a human representative. Response times: Usually 1 to 30 minutes. Availability: Live chat support is available 24/7. |
| Social media | TEMU does not handle customer enquiries on social media. It directs you back to the app. |
| Help center/FAQ | TEMU’s help center/FAQ provides quick answers to common questions regarding orders, shipping and delivery, returns and refunds, product and stock, managing your account, payment and promos, security, and policies. |
How to resolve a problem with TEMU
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TEMU mailing address
31 St. James Avenue
Suite 355
Boston, MA 02116
TEMU loyalty program
TEMU does not have a traditional loyalty program. The platform runs a Credit Balance system and offers promotional credits, referral bonuses, and time-limited cash-back coupons through in-app games and campaigns. Users can also join the TEMU Affiliate Program to earn commission for referring new shoppers.
TEMU social media channels
TEMU executive customer service contacts
Primary Contact
Candy Wang
Senior Manager
31 St. James Avenue
Suite 355
Boston, MA 02116
candy.wang@temu.com
Secondary Contact
Lei Chen
31 St. James Avenue
Suite 355
Boston, MA 02116
lei.chen@pinduoduo.com
Chief Executive
Jiazhen Zhao
31 St. James Avenue
Suite 355
Boston, MA 02116
Jiazhen.zhao@pinduoduo.com
What do you think of TEMU?
Submit your review | |
Temu is lucky to get one star the delivery service they use are idiots they're putting my packages on the wrong house and then telling me that my claims denied about my package is not getting my packages what's up with that so just to tell y'all the delivery service put your packages on the wrong house don't try to get refund cuz you're going to tell you no