Temu

TEMU is an online marketplace owned by PDD Holdings, a Chinese-founded multinational commerce group now headquartered in Dublin, Ireland. Temu's own U.S. customer-facing operations are located in Boston. The platform sells consumer goods shipped primarily from third-party sellers based in China, including apparel, home goods, electronics, and beauty products, at discount prices.

Telephone
Main : (888) 495-8368
Mailing address
31 St. James Avenue, Suite 355
Boston, MA 02116
Website
temu.com

What you need to know about Temu

TEMU customer service is inconsistent in terms of response times and resolution.

How to resolve a problem with Temu

Try self-service first

Use our proven resolution methods, or Temu’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Temu respond?

Phone support
TEMU does not offer phone support.
Email support
TEMU does not offer email support for customer enquiries.
Live chat support
Usually 1 to 30 minutes.Availability: Live chat support is available 24/7.
Social media
TEMU does not handle customer enquiries on social media. It directs you back to the app.
Help center/FAQ
TEMU's help center/FAQ provides quick answers to common questions regarding orders, shipping and delivery, returns and refunds, product and stock, managing your account, payment and promos, security, and policies.
Verified contacts

Temu customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Candy Wang
Senior Manager
Secondary
Lei Chen
Senior Manager
Chief Executive
Jiazhen Zhao
CEO

Temu customer service policies

Temu's privacy and cookie policy describes the personal information it collects, including account, transaction, device, location, and browsing data, as well as information from third parties such as social networks and advertising partners. It outlines how Temu uses data to operate the marketplace, process orders, personalize content, prevent fraud, and serve advertising. The policy explains data sharing with sellers, logistics providers, payment processors, and affiliates within PDD Holdings, and describes user rights including access, correction, deletion, and opt-out of targeted advertising.

Temu loyalty program

TEMU does not have a traditional loyalty program. The platform runs a Credit Balance system and offers promotional credits, referral bonuses, and time-limited cash-back coupons through in-app games and campaigns. Users can also join the TEMU Affiliate Program to earn commission for referring new shoppers.

Frequently asked questions about TEMU

Yes, you can find the online contact form here.

Pinduoduo Holdings.
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
United States
To leave a review, log in to your TEMU account, go to "My Orders," select the product you want to review, and follow the prompts to submit your review and rating.
If you experience technical difficulties with the website or app, try clearing your browser's cache and cookies, or updating the app to the latest version. If the problem persists, contact TEMU customer service for technical support.
To update your personal information, log into your account on the TEMU website or app and navigate to the "Account Settings" or "Profile" section. You can update your address, phone number, email, and other personal details from there.
If you need to change your shipping address after placing an order, contact TEMU customer service as soon as possible.
To request a refund, contact TEMU customer service with your order number and the reason for the refund. They will provide instructions on how to proceed. Refunds will be issued to the original payment method used for the purchase.

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