TEMU Customer Service Contact Support Via Phone Email Exec Contacts

TEMU is an online marketplace owned by PDD Holdings, a Chinese-founded multinational commerce group now headquartered in Dublin, Ireland. The platform sells consumer goods shipped primarily from third-party sellers based in China, including apparel, home goods, electronics, and beauty products, at discount prices.

How to reach a person at TEMU

temu.com

TEMU Responsiveness rating

2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate TEMU

What you need to know about TEMU

TEMU customer service is inconsistent in terms of response times and resolution.

TEMU customer service response times

Phone support	TEMU does not offer phone support.
Email support	TEMU does not offer email support for customer enquiries.
Live chat support	TEMU’s live chat is operated by a bot, but you can escalate to a human representative. Response times: Usually 1 to 30 minutes. Availability: Live chat support is available 24/7.
Social media	TEMU does not handle customer enquiries on social media. It directs you back to the app.
Help center/FAQ	TEMU’s help center/FAQ provides quick answers to common questions regarding orders, shipping and delivery, returns and refunds, product and stock, managing your account, payment and promos, security, and policies.

How to resolve a problem with TEMU

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

TEMU mailing address

31 St. James Avenue
6th Floor
Boston, MA 02116

TEMU loyalty program

TEMU does not have a traditional loyalty program. The platform runs a Credit Balance system and offers promotional credits, referral bonuses, and time-limited cash-back coupons through in-app games and campaigns. Users can also join the TEMU Affiliate Program to earn commission for referring new shoppers.