TEMU is an online marketplace offering a range of products, including electronics, fashion, and home goods.
TEMU Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate TEMU
What you need to know about TEMU
Temu’s customer service has received generally low ratings across multiple review platforms, with many customers expressing dissatisfaction with their experiences.
TEMU customer service response times
Temu offers customer support through various channels, including live chat, email, and phone. While they aim to provide prompt assistance, specific response times can vary depending on the platform and the nature of the inquiry.
- Live chat: Temu’s website and app feature a live chat option designed for real-time assistance. This channel typically provides the quickest responses, as it connects users directly with support agents.
- Email (help@temu.com): Response times for email inquiries can vary. Some users have reported delays in receiving replies, particularly concerning issues like missing items. It’s advisable to provide detailed information in your initial email to facilitate a quicker resolution.
- Phone: Temu’s customer service phone number is listed as (888) 495-8368, with operating hours from Monday to Friday, 9 am to 5 pm ET. However, the availability and responsiveness of this line may vary, and some sources suggest that contacting them mid-week may yield better results.
- Refund processing: For refund-related inquiries, Temu indicates that once a refund is issued, it may take 5 to 14 business days (up to 30 days) for the amount to reflect in the original payment method.
Please note that response times can be influenced by factors such as inquiry complexity and current support request volumes. For urgent matters, utilizing the live chat feature may provide the fastest assistance.
How to resolve a problem with TEMU
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TEMU mailing address
31 St. James Avenue
Suite 355
Boston, MA 02116
TEMU loyalty program
TEMU does offer a loyalty program. It’s called TEMU Rewards, which allows customers to earn points for making purchases and participating in activities on the platform. These points can be redeemed for discounts or other benefits.
TEMU social media channels
TEMU executive customer service contacts
Primary Contact
Candy Wang
Senior Manager
31 St. James Avenue
Suite 355
Boston, MA 02116
candy.wang@temu.com
Secondary Contact
Lei Chen
31 St. James Avenue
Suite 355
Boston, MA 02116
lei.chen@pinduoduo.com
Chief Executive
Jiazhen Zhao
31 St. James Avenue
Suite 355
Boston, MA 02116
Jiazhen.zhao@pinduoduo.com
Does TEMU have an online contact form?
Yes, you can find the online contact form here.
Who owns TEMU?
Pinduoduo Holdings.
What is TEMU's corporate office address in the U.S.?
How do I leave a review for a product I purchased on TEMU?
To leave a review, log in to your TEMU account, go to “My Orders,” select the product you want to review, and follow the prompts to submit your review and rating.
What should I do if I'm having trouble with the TEMU website or app?
If you experience technical difficulties with the website or app, try clearing your browser’s cache and cookies, or updating the app to the latest version. If the problem persists, contact TEMU customer service for technical support.
How can I update my personal information on my TEMU account?
To update your personal information, log into your account on the TEMU website or app and navigate to the “Account Settings” or “Profile” section. You can update your address, phone number, email, and other personal details from there.
How do I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, contact TEMU customer service as soon as possible.
How do I request a refund from TEMU?
To request a refund, contact TEMU customer service with your order number and the reason for the refund. They will provide instructions on how to proceed. Refunds will be issued to the original payment method used for the purchase.
TEMU’s customer service policies
What is TEMU's return and refund policy?
TEMU’s return policy allows customers to return most items within 90 days of purchase, with free return shipping on the first return per order; subsequent returns from the same order incur a shipping fee of $7.99 plus tax.
What does TEMU's Intellectual Property Policy state?
TEMU’s Intellectual Property Policy underscores its commitment to protecting intellectual property rights and maintaining a marketplace that respects creators’ works. The policy mandates that all sellers comply with intellectual property laws and provide necessary licensing agreements for the products they list.
TEMU self-service links
What are TEMU's refund processing times?
Refunds can take 5 to 14 business days, or up to 30 days, to reflect in your payment method.
Does TEMU offer returns on items?
Yes, TEMU offers returns within 30 days for most items, provided they are unused and in original condition.
How do I report a missing or damaged item?
You can report missing or damaged items via the live chat or by emailing customer service.
How to get professional help with your TEMU problem
If you need help with TEMU, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of TEMU?
Submit your review | |
I PLACED AN ORDER MARCH 2ND, DID NOT RECEIVE A VERICATION OR A TRACKING # BUT THEY TOOK OUT THE MONEY FROM MY ACCOUNT,VERY GOOD CUSTOMER SERVICE AH