TEMU Customer Service Contacts

TEMU is an online marketplace offering a range of products, including electronics, fashion, and home goods.

How to reach a person at TEMU

Toll Free: (888) 495-8368

TEMU Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about TEMU

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TEMU

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

TEMU mailing address

6 Raffles Quay
Suite 14-06

TEMU social media channels

X


TEMU executive customer service contacts

Primary Contact
Stan Qi
Senior Manager
6 Raffles Quay
Suite 14-06
stan.qi@temu.com

Secondary Contact
Lei Chen
6 Raffles Quay
Suite 14-06
lei.chen@pinduoduo.com

Chief Executive
Jiazhen Zhao
6 Raffles Quay
Suite 14-06
Singapore, 048580
Jiazhen.zhao@pinduoduo.com

Frequently asked questions about TEMU

Does TEMU have an online contact form?

Yes, you can find the online contact form here.

Who owns TEMU?

Pinduoduo Holdings.

What is TEMU's corporate office address in the U.S.?

Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
United States

How do I leave a review for a product I purchased on TEMU?

To leave a review, log in to your TEMU account, go to “My Orders,” select the product you want to review, and follow the prompts to submit your review and rating.

What should I do if I'm having trouble with the TEMU website or app?

If you experience technical difficulties with the website or app, try clearing your browser’s cache and cookies, or updating the app to the latest version. If the problem persists, contact TEMU customer service for technical support.

How can I update my personal information on my TEMU account?

To update your personal information, log into your account on the TEMU website or app and navigate to the “Account Settings” or “Profile” section. You can update your address, phone number, email, and other personal details from there.

How do I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, contact TEMU customer service as soon as possible.

How do I request a refund from TEMU?

To request a refund, contact TEMU customer service with your order number and the reason for the refund. They will provide instructions on how to proceed. Refunds will be issued to the original payment method used for the purchase.

How to get professional help with your TEMU problem

If you need help with TEMU, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help