Temu

You can track a Temu order by signing in and selecting "your orders," or by tapping "your orders" in the Temu app. Each order shows real-time shipping updates, the carrier name, and an estimated delivery date. Temu also sends tracking updates by email and push notification.

You can return most Temu items within 90 days of purchase by going to the website, selecting the order in "Your Orders," and choosing "Return/Refund." Temu provides a return label or return code, and the first return per order ships free in the United States. Mail the package within 14 days of submitting the return.

You can request a Temu refund by opening the order on the website and selecting "return/refund." Refunds are issued to the original payment method or as Temu Credit, typically within 5 to 14 business days after the return is processed. Some items qualify for a refund without sending the product back.

You can cancel items in a Temu order by visiting the website, opening "Your orders," and selecting "Cancel items." Items shipped by Temu can be cancelled until the order is packed, and items shipped by a seller can be cancelled until they ship, though the seller may need to approve. If you can no longer cancel, wait for delivery and submit a return instead. Once a cancellation is approved, the refund is issued right away, but it can take 5 to 14 business days (up to 30 days) to appear on your card; Temu Credit refunds arrive within minutes.

You can change a Temu shipping address before the order is packed by going to the website, opening "Your orders," selecting the order and clicking "Edit" next to the address. Once the order is packed, Temu can't change the address, but you can contact the carrier to ask if it can redirect the package.

You can contact a Temu seller by opening the product page or order, scrolling to the seller's name, and selecting "contact seller" or by visiting the website. Temu's messaging system routes seller communication through the app or website. For order-related issues, Temu customer service generally responds faster than individual sellers.

Temu automatically applies the best available coupon at checkout. To add a coupon code, go to your account's "Coupons & offers" page, enter it on the "Unused" tab and click "Apply." For full instructions, visit the website FAQ page. Coupons have expiration dates and other restrictions, some work only in the Temu app, and only one coupon can be used per order.

You can close a Temu account by visiting the support page and following the prompts to delete your account. You'll be logged out, and the account is deleted within 7 business days; you can log back in and cancel the deletion before then. Temu retains some data as required by law and its privacy and cookie policy.

You can contact Temu customer service through the in-app chat (Your Orders → Customer Service), available 24 hours a day, 7 days a week. Temu does not operate a customer service phone line or by email. Live chat typically responds within 1 to 30 minutes.

Temu allows returns within 90 days of purchase for most items (45, 60 or 90 days for most electronics, depending on the seller), and the first return per order ships free in the United States. Later returns from the same order cost $7.99 plus tax, deducted from the refund, and the package must be postmarked within 14 days of submitting the return. Items that can't be returned include worn or washed clothing or items with tags removed, groceries and food, and some health and personal care items, free gifts, customized products and underwear. Refunds go to the original payment method or as Temu Credit; card refunds can take 5 to 14 business days (up to 30 days) to appear after the refund is processed. Some items qualify for a refund without a physical return.

Temu's terms of use govern account registration, ordering, payment, intellectual property, and dispute resolution between users and Whaleco Inc., its US-operating entity. The agreement requires users to be at least 18, prohibits resale and abusive use of the platform, and disclaims warranties on third-party seller products. It includes a mandatory binding arbitration clause administered through the American Arbitration Association and a class-action waiver for US users, with an opt-out window after account creation.

PDD Holdings Inc. (formerly Pinduoduo Inc.).

To leave a review, log in to your TEMU account, go to "My Orders," select the product you want to review, and follow the prompts to submit your review and rating.

If you experience technical difficulties with the website or app, try clearing your browser's cache and cookies, or updating the app to the latest version. If the problem persists, contact TEMU customer service for technical support.

To update your personal information, log into your account on the TEMU website or app and navigate to the "Account Settings" or "Profile" section. You can update your address, phone number, email, and other personal details from there.

If your order hasn't been packed yet, open it in "Your orders" and click "Edit" next to the address. If it has been packed, contact the carrier or TEMU customer service as soon as possible.

To request a refund, find the order in "Your Orders," click "Return/Refund," and choose the items and reason. You can get the refund on the original payment method or as Temu Credit. If you need help, contact TEMU customer service.