Sony Customer Service Contact Support Via Phone Email Exec Contacts Sony Customer Service Contacts -

Sony is a Fortune 500 multinational corporation headquartered in Tokyo, Japan. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.

Responsiveness rating

3/5

Sony often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Sony

We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. Also, this customer sent in their laptop for repairs, but received it back in a worse condition.

How to resolve a problem with Sony

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.