Sony

Sony is a multinational corporation headquartered in Tokyo. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.

Telephone
Main : (212) 833-6800
Email
Mailing address
25 Madison Avenue
New York, NY 10016
Website
sony.com

What you need to know about Sony

We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. And this customer sent in their laptop for repairs, but received it back in a worse condition.

How to resolve a problem with Sony

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Sony customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lisa Gephardt
Vice President of Corporate Communications
Secondary
Neal Manowitz
President and COO
Chief Executive
Kenichiro Yoshida
Chief Executive
81-3-6748-2111

Frequently asked questions about Sony

The Sony Corporation of America, abbreviated as SCA, is the American division of the Japanese multinational conglomerate Sony.
Professional repair services can fix common issues with Sony TVs such as power supply failures, HDMI port malfunctions, software glitches, overheating, disk drive issues, and controller sync problems.
Sony Corporation of America is headquartered at 25 Madison Avenue, New York, N.Y.
The current chairman, president and CEO of Sony Corporation is Kenichiro Yoshida.
To claim your Sony warranty in the U.S., follow the instructions provided in the warranty card accompanying your product or contact Sony support at (212) 833-6800 for assistance.
No, Sony is a Japanese multinational conglomerate headquartered in Tokyo, Japan, with a strong presence in the U.S.
Sony has made several notable acquisitions over the years, including Columbia Pictures, CBS Records, and Ericsson, which formed Sony Ericsson.
Sony established its U.S. headquarters in New York City in 1960.
The mailing address for Sony Corporation of America is 25 Madison Avenue, New York, N.Y. 10010.
Firmware updates can be downloaded from the Sony Support website. Follow the instructions provided for your specific device to install the update.
You can check the warranty status of your Sony product by visiting the Sony Support website and entering your product's serial number.
To request a repair, visit the Sony Support website and navigate to the repair section. You can either find a local authorized service center or arrange for a mail-in repair service.
PlayStation customer support can be reached through the PlayStation website, by phone at (800) 345-7669, or via live chat. Support is also available through the PlayStation Support Twitter account (@AskPlayStation). Alternatively you can email the company at sonylistens@sony.com.

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