Sony is a Fortune 500 multinational corporation headquartered in Tokyo, Japan. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.
What you need to know about Sony
We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. Also, this customer sent in their laptop for repairs, but received it back in a worse condition.
How to resolve a problem with Sony
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
25 Madison Avenue
New York, NY 10016
https://www.sony.com/
Phone Contacts
Main: (212) 833-6800
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Cheryl Goodman
Vice President of Corporate Communications
25 Madison Avenue
New York, NY 10016
[email protected]
Secondary Contact
Mike Fasulo
President and COO Sony Electronics
25 Madison Avenue
New York, NY 10016
[email protected]
Chief Executive
Kenichiro Yoshida
President and CEO
1-7-1 Konan
Minato-Ku, Tokyo 108-0075 Japan
81-3-6748-2111
[email protected]
Also try:
Kazuo Hirai Chairman, [email protected]
This contact was published on January 27, 2016 and updated on September 27, 2023.