Sony is a multinational corporation headquartered in Tokyo. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.
Sony Responsiveness rating
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What you need to know about Sony
We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. And this customer sent in their laptop for repairs, but received it back in a worse condition.
How to resolve a problem with Sony
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Sony mailing address
25 Madison Avenue
New York, NY 10016
Sony social media channels
Sony executive customer service contacts
Primary Contact
Lisa Gephardt
Vice President of Corporate Communications
25 Madison Avenue
New York, NY 10016
lisa.gephardt@sony.com
Secondary Contact
Mike Fasulo
President and COO Sony Electronics
25 Madison Avenue
New York, NY 10016
neal.manowitz@sony.com
Chief Executive
Kenichiro Yoshida
1-7-1 Konan
Minato-Ku
Tokyo, Japan 108-0075
Kenichiro.Yoshida@jp.sony.com
81-3-6748-2111
Who is the owner of Sony in the USA?
The Sony Corporation of America, abbreviated as SCA, is the American division of the Japanese multinational conglomerate Sony.
Can a Sony TV be repaired?
Professional repair services can fix common issues with Sony TVs such as power supply failures, HDMI port malfunctions, software glitches, overheating, disk drive issues, and controller sync problems.
Where is Sony’s U.S. headquarters located?
Sony Corporation of America is headquartered at 25 Madison Avenue, New York, N.Y.
Who is Sony’s current CEO?
The current chairman, president and CEO of Sony Corporation is Kenichiro Yoshida.
How do I claim my Sony warranty in the U.S.?
To claim your Sony warranty in the U.S., follow the instructions provided in the warranty card accompanying your product or contact Sony support at (212) 833-6800 for assistance.
Is Sony an American company now?
No, Sony is a Japanese multinational conglomerate headquartered in Tokyo, Japan, with a strong presence in the U.S.
What company did Sony buy?
Sony has made several notable acquisitions over the years, including Columbia Pictures, CBS Records, and Ericsson, which formed Sony Ericsson.
When did Sony set its headquarters in the USA?
Sony established its U.S. headquarters in New York City in 1960.
What is the mailing address for Sony USA?
The mailing address for Sony Corporation of America is 25 Madison Avenue, New York, N.Y. 10010.
How can I update the firmware on my Sony device?
Firmware updates can be downloaded from the Sony Support website. Follow the instructions provided for your specific device to install the update.
How do I check the warranty status of my Sony product?
You can check the warranty status of your Sony product by visiting the Sony Support website and entering your product’s serial number.
How do I request a repair for my Sony product?
To request a repair, visit the Sony Support website and navigate to the repair section. You can either find a local authorized service center or arrange for a mail-in repair service.
How can I contact PlayStation customer support?
PlayStation customer support can be reached through the PlayStation website, by phone at (800) 345-7669, or via live chat. Support is also available through the PlayStation Support Twitter account (@AskPlayStation).
How to get professional help with your Sony problem
If you need help with Sony, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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