Sony Customer Service Contacts

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Sony is a Fortune 500 multinational corporation headquartered in Tokyo, Japan. Sony’s business includes consumer and professional electronics, gaming, entertainment and financial services.

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What you need to know about Sony

We receive occasional complaints about Sony. Here’s a case where a reader’s laptop breaks, but it’s not covered by the extended warranty. Also, this customer sent in their laptop for repairs, but received it back in a worse condition.

How to resolve a problem with Sony

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


25 Madison Avenue
New York, NY 10016

Phone Contacts

Main: (212) 833-6800

Customer Service Resources

Sony support


Social Media Contacts


Executive Contacts

Primary Contact
Cheryl Goodman
Vice President of Corporate Communications
25 Madison Avenue
New York, NY 10016
[email protected]

Secondary Contact
Mike Fasulo
President and COO Sony Electronics
25 Madison Avenue
New York, NY 10016
[email protected]

Chief Executive
Kenichiro Yoshida
President and CEO
1-7-1 Konan
Minato-Ku, Tokyo 108-0075 Japan
[email protected]

Also try:

Kazuo Hirai Chairman, [email protected]

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