Sandals Customer Service Contacts

Unique Vacations is the worldwide representative for Sandals Resorts and Beaches Resorts. This relationship means that Unique Vacations handles sales, marketing, public relations, and promotional activities for the Sandals and Beaches brands, effectively serving as the global marketing and reservation company for these luxury all-inclusive resort chains.

Yes, you can find the online contact form here.

Call (800) 213–7831 or email customersupport@sandals.com.

Sandals’ cancellation policy varies depending on the type of reservation and the time of cancellation. Generally, you can cancel your reservation up to a certain number of days before your scheduled arrival date to receive a full refund or credit toward a future stay.

Yes, you can modify your reservation with Sandals, subject to availability and any applicable fees. Contact the customer service team to make changes to your booking.

Yes, Sandals offers travel insurance through their partner, Trip Mate. Travel insurance can be purchased at the time of booking to provide coverage for unforeseen events that may disrupt your travel plans.

Sandals resorts are all-inclusive, meaning that accommodations, meals, drinks, entertainment, and various activities are included in the price of your stay.

Yes, Sandals offers a variety of excursions and activities that can be booked through its website or with the assistance of the concierge at the resort.

Sandals implements various safety measures at their resorts to ensure the well-being of guests, including enhanced cleaning protocols, social distancing guidelines, and health screenings.

Yes, Sandals has a loyalty program called Sandals Select Rewards. Members earn points on qualifying purchases, which can be redeemed for discounts, room upgrades, and other perks during future stays.