Sandals Customer Service Contacts

Sandals Resorts owns and operates about a dozen resorts in the Caribbean. The all-inclusive resorts, located in Antigua, the Bahamas, Jamaica, and St. Lucia, cater to couples and offer such upscale amenities as gourmet dining, spa services, scuba diving and golf.  The company additionally owns Beaches resorts that cater to families. The company was founded in 1981.

If Sandals canceled your vacation during the pandemic, here’s what you need to know:  Can Sandals cancel my vacation and refuse to give me a refund?

How to reach a person at Sandals 

Customer Service: (800) 213–7831

Toll Free : (888)726-3257

Sandals Responsiveness rating


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What you need to know about Sandals 

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with Sandals 

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. 

Unique Vacations
4950 SW 72nd Avenue, STE: 201,
Miami, FL 33155
(305) 284-1300 or (800) 327-1991
Fax: (305) 284-1336 (General/Customer Service)

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Sandals mailing address

5 Kent Ave
Montego Bay, St James Jamaica

Sandals social media channels


Sandals executive customer service contacts

Primary Contact
Maggie Rivera
Chief Communications and Strategy Officer
5 Kent Ave
Montego Bay, St James Jamaica
[email protected]

Secondary Contact
Jeff Clarke
Chief Operating Officer at Unique Vacations
5 Kent Ave
Montego Bay, St James Jamaica
[email protected]

Chief Executive
Gebhard F. Rainer
Chief Executive
5 Kent Ave
Montego Bay, St James Jamaica
[email protected]

How to get professional help with your Sandals problem

If you need help with Sandals, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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