Sandals

Sandals Resorts owns and operates a chain of all-inclusive resorts in the Caribbean.

Telephone
Main : (876) 979-9130
Customer Service : (800) 213–7831
Mailing address
5 Kent Ave
Montego Bay, St. James, Jamaica
Website
sandals.com

What you need to know about Sandals

The company responds to most customer complaints in a satisfactory manner. If Sandals canceled your vacation during the pandemic, here’s what you need to know:  Can Sandals cancel my vacation and refuse to give me a refund? The company didn't help its customers when they didn't get the promised wedding.

How to resolve a problem with Sandals

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Sandals customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Maggie Rivera
Chief Communications and Strategy Officer
Secondary
Jeff Clarke
Chief Operating Officer at Unique Vacations
Secondary
Stephen Blackburne
Managing Director

Frequently asked questions about Sandals

Unique Vacations is the worldwide representative for Sandals Resorts and Beaches Resorts. This relationship means that Unique Vacations handles sales, marketing, public relations, and promotional activities for the Sandals and Beaches brands, effectively serving as the global marketing and reservation company for these luxury all-inclusive resort chains.
Yes, you can find the online contact form here.
Sandals' cancellation policy varies depending on the type of reservation and the time of cancellation. Generally, you can cancel your reservation up to a certain number of days before your scheduled arrival date to receive a full refund or credit toward a future stay.
Yes, you can modify your reservation with Sandals, subject to availability and any applicable fees. Contact the customer service team to make changes to your booking.
Yes, Sandals offers travel insurance through their partner, Trip Mate. Travel insurance can be purchased at the time of booking to provide coverage for unforeseen events that may disrupt your travel plans.
Sandals resorts are all-inclusive, meaning that accommodations, meals, drinks, entertainment, and various activities are included in the price of your stay.
Yes, Sandals offers a variety of excursions and activities that can be booked through its website or with the assistance of the concierge at the resort.
Sandals implements various safety measures at their resorts to ensure the well-being of guests, including enhanced cleaning protocols, social distancing guidelines, and health screenings.
Yes, Sandals has a loyalty program called Sandals Select Rewards. Members earn points on qualifying purchases, which can be redeemed for discounts, room upgrades, and other perks during future stays.

Outdated info? Report it here