Sandals Customer Service Contacts

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Sandals Resorts owns and operates about a dozen resorts in the Caribbean. The all-inclusive resorts, located in Antigua, the Bahamas, Jamaica, and St. Lucia, cater to couples and offer such upscale amenities as gourmet dining, spa services, scuba diving and golf.  The company additionally owns Beaches resorts that cater to families. The company was founded in 1981.

If Sandals canceled your vacation during the pandemic, here’s what you need to know:  Can Sandals cancel my vacation and refuse to give me a refund?

Responsiveness rating


What you need to know about Sandals

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Sandals

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. 

Unique Vacations
4950 SW 72nd Avenue, STE: 201,
Miami, FL 33155
(305) 284-1300 or (800) 327-1991
Fax: (305) 284-1336 (General/Customer Service)


5 Kent Ave
Montego Bay, St James Jamaica

Phone Contacts

Main: (876) 979-9130
Customer Service: (800) 213–7831
Toll Free: (888)726-3257

Email Contacts

[email protected]
[email protected]
[email protected]

Contact Form

Social Media Contacts


Executive Contacts

Primary Contact
Maggie Rivera
Chief Communications and Strategy Officer
5 Kent Ave
Montego Bay, St James Jamaica
[email protected]

Secondary Contact
Jeff Clarke
Chief Operating Officer at Unique Vacations
5 Kent Ave
Montego Bay, St James Jamaica
[email protected]

Chief Executive
Gebhard F. Rainer
5 Kent Ave
Montego Bay, St James Jamaica
(876) 684-8614
[email protected]

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