Ride On

Ride On (also known as Ride On Montgomery County) is a public transit system providing bus services throughout Montgomery County, Maryland, connecting to Metrobus and Metrorail services.

Telephone
Main : (240) 777-0311
Email
Mailing address
101 Monroe Street, 10th Floor
Rockville, MD 20850
Website
montgomerycountymd.gov

What you need to know about Ride On

Ride On customer service handles inquiries about routes, schedules, fares, and lost items. You can contact customer service by phone, email, or through its website. Ride On customer service also assists with issues related to accessibility and complaints. Response times may vary based on the inquiry. The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Ride On

Try self-service first

Use our proven resolution methods, or Ride On’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Ride On customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Carolyn Biggins
Division Chief
Secondary
Phil McLaughlin
General Manager of Transit Services
Chief Executive
Christopher Conklin

Ride On customer service policies

Ride On, Montgomery County's public transportation service, focuses on providing accessible, efficient, and sustainable transit options to meet the needs of residents, while supporting the county’s goals of reducing traffic congestion, promoting environmental sustainability, and enhancing mobility through continuous planning and service improvements.

Ride On loyalty program

Ride On, the public transportation service in Montgomery County, does not have a formal loyalty program similar to those found with airlines or retail businesses.

Frequently asked questions about Ride On

Yes, you can find the online contact form here.
Call (240) 777-0311.
You can use the online trip planner on the Ride On website, the Montgomery County Transit app, or call customer service at (240) 777-0311 for assistance.
You can pay using a SmarTrip card, cash, or a mobile payment option through the Ride On app.
You can check real-time bus arrival information using the Ride On app.
Ride On buses operate throughout the week, offering a service during both peak and off-peak hours. For specific route schedules and times, you can visit the schedule page or use the Ride On app to check real-time bus arrivals. Whether you need early morning transport or a late-night ride, Ride On offers flexibility across Montgomery County.
You can track your Ride On bus in real-time using the Ride On mobile app or the website's bus tracker tool. The app provides live updates on bus locations, estimated arrival times, and service alerts.

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