Ride On (also known as Ride On Montgomery County) is a public transit system providing bus services throughout Montgomery County, Maryland, connecting to Metrobus and Metrorail services.
How to reach a person at Ride On
Main: (240) 777-0311
Ride On Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Ride On
Ride On customer service handles inquiries about routes, schedules, fares, and lost items. You can contact customer service by phone, email, or through its website. Ride On customer service also assists with issues related to accessibility and complaints. Response times may vary based on the inquiry. The company responds to most customer complaints in a satisfactory manner.
Ride On response times
Ride On, Montgomery County’s public transportation service, strives to maintain efficient communication with customers, although specific response times can vary based on the platform and the volume of inquiries. Here’s an overview of the common platforms and what you might expect in terms of response time:
- Phone (Tel: (240) 777-0311)
- Ride On provides a customer service phone line for inquiries, typically answering within a few minutes during regular business hours. Response times can vary depending on the call volume and time of day.
- Email (rideon.customerservice@montgomerycountymd.gov)
- If you contact Ride On by email, the agents generally respond within 2-3 business days. Response times can vary depending on the complexity of the inquiry and staffing levels.
- Social Media (Facebook, Twitter, etc.):
- Ride On is active on social media, and response times on platforms like Twitter or Facebook are usually within a few hours during business hours. However, on weekends or holidays, this may take longer.
- Website:
- If you reach out via the Ride On website contact forms, expect a response within a few business days, similar to email inquiries.
How to resolve a problem with Ride On
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ride On mailing address
101 Monroe Street
10th Floor
Rockville, MD 20850
Ride On loyalty program
Ride On, the public transportation service in Montgomery County, does not have a formal loyalty program similar to those found with airlines or retail businesses.
Ride On social media channels
Ride On executive customer service contacts
Primary Contact
Carolyn Biggins
Division Chief
101 Monroe Street
10th Floor
Rockville, MD 20850
Carolyn.Biggins@montgomerycountymd.gov
Secondary Contact
Phil McLaughlin
General Manager of Transit Services
101 Monroe Street
10th Floor
Rockville, MD 20850
Phil.McLaughlin@montgomerycountymd.gov
Chief Executive
Christopher Conklin
101 Monroe Street
10th Floor
Rockville, MD 20850
Christopher.Conklin@montgomerycountymd.gov
Does Ride On have an online contact form?
Yes, you can find the online contact form here.
How can I contact Ride On customer service?
Call (240) 777-0311.
How do I plan my trip with Ride On?
You can use the online trip planner on the Ride On website, the Montgomery County Transit app, or call customer service at (240) 777-0311 for assistance.
What are the payment options for Ride On?
You can pay using a SmarTrip card, cash, or a mobile payment option through the Ride On app.
How do I find out if my bus is delayed?
You can check real-time bus arrival information using the Ride On app.
What are the operating hours for Ride On buses?
Ride On buses operate throughout the week, offering a service during both peak and off-peak hours. For specific route schedules and times, you can visit the schedule page or use the Ride On app to check real-time bus arrivals. Whether you need early morning transport or a late-night ride, Ride On offers flexibility across Montgomery County.
How can I track my Ride On bus in real-time?
You can track your Ride On bus in real-time using the Ride On mobile app or the website’s bus tracker tool. The app provides live updates on bus locations, estimated arrival times, and service alerts.
Ride On customer service policies
What is the mission and focus of Ride On, Montgomery County's public transportation service?
Ride On, Montgomery County’s public transportation service, focuses on providing accessible, efficient, and sustainable transit options to meet the needs of residents, while supporting the county’s goals of reducing traffic congestion, promoting environmental sustainability, and enhancing mobility through continuous planning and service improvements.
How does Ride On's sustainability enhance my experience as a passenger?
Ride On self-service links
How can I find information about commuting options in Montgomery County?
You can access commuter services on the Ride On website, where you’ll find information on carpooling, vanpooling, biking, and other sustainable commuting options available to Montgomery County residents.
What resources are available for businesses to encourage employees to use Ride On services?
Ride On offers the “Smarter Travel” program to businesses, providing resources and incentives for employees to use public transportation, bike, or carpool, helping reduce traffic congestion and promoting environmental sustainability.
How can I stay updated on Ride On service delays or disruptions?
You can check Ride On’s official website or social media accounts for real-time updates on service interruptions, including delays or route changes due to weather or other unforeseen circumstances.
What should I do if my Ride On bus is delayed or not operating?
If you experience a delay or notice that your bus is not operating, visit the Ride On website or use the mobile app for updates and information on alternative routes or the next available bus.
Where can I get information on traffic incidents that might affect Ride On bus routes?
Ride On provides updates on traffic incidents impacting bus routes on their website, where you can find real-time information on delays or route changes due to accidents, construction, or other disruptions.
How can traffic incidents impact my Ride On commute?
Traffic incidents such as accidents or construction may cause delays on Ride On routes. You can stay informed about these disruptions through the Ride On website, mobile app, or local traffic alerts.
How to get professional help with your Ride On problem
If you need help with Ride On, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
