Ride On (also known as Ride On Montgomery County) is a public transit system providing bus services throughout Montgomery County, Maryland, connecting to Metrobus and Metrorail services.
Ride On Responsiveness rating
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What you need to know about Ride On
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ride On
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ride On mailing address
101 Monroe Street
10th Floor
Rockville, MD 20850
Ride On executive customer service contacts
Primary Contact
Carolyn Biggins
Division Chief
101 Monroe Street
10th Floor
Rockville, MD 20850
Carolyn.Biggins@montgomerycountymd.gov
Secondary Contact
Phil McLaughlin
General Manager of Transit Services
101 Monroe Street
10th Floor
Rockville, MD 20850
Phil.McLaughlin@montgomerycountymd.gov
Chief Executive
Christopher Conklin
101 Monroe Street
10th Floor
Rockville, MD 20850
Christopher.Conklin@montgomerycountymd.gov
Does Ride On have an online contact form?
Yes, you can find the online contact form here.
How can I contact Ride On customer service?
Call (240) 777-0311.
How do I plan my trip with Ride On?
You can use the online trip planner on the Ride On website, the Montgomery County Transit app, or call customer service at (240) 777-0311 for assistance.
What are the payment options for Ride On?
You can pay using a SmarTrip card, cash, or a mobile payment option through the Ride On app.
How do I find out if my bus is delayed?
You can check real-time bus arrival information using the Ride On app.
What are the operating hours for Ride On buses?
Ride On buses operate throughout the week, offering a service during both peak and off-peak hours. For specific route schedules and times, you can visit the schedule page or use the Ride On app to check real-time bus arrivals. Whether you need early morning transport or a late-night ride, Ride On offers flexibility across Montgomery County.
How can I track my Ride On bus in real-time?
You can track your Ride On bus in real-time using the Ride On mobile app or the website’s bus tracker tool. The app provides live updates on bus locations, estimated arrival times, and service alerts.
How to get professional help with your Ride On problem
If you need help with Ride On, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
