Ride On (also known as Ride On Montgomery County) is a public transit system providing bus services throughout Montgomery County, Maryland, connecting to Metrobus and Metrorail services.
Ride On Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ride On
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ride On
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Ride On mailing address
101 Monroe Street
10th Floor
Rockville, MD 20850
Ride On executive customer service contacts
Primary Contact
Carolyn Biggins
Division Chief
101 Monroe Street
10th Floor
Rockville, MD 20850
Carolyn.Biggins@montgomerycountymd.gov
Secondary Contact
Phil McLaughlin
General Manager of Transit Services
101 Monroe Street
10th Floor
Rockville, MD 20850
Phil.McLaughlin@montgomerycountymd.gov
Chief Executive
Christopher Conklin
101 Monroe Street
10th Floor
Rockville, MD 20850
Christopher.Conklin@montgomerycountymd.gov
Does Ride On have an online contact form?
Yes, you can find the online contact form here.
How can I contact Ride On customer service?
Call (240) 777-0311.
How do I plan my trip with Ride On?
You can use the online trip planner on the Ride On website, the Montgomery County Transit app, or call customer service at (240) 777-0311 for assistance.
What are the payment options for Ride On?
You can pay using a SmarTrip card, cash, or a mobile payment option through the Ride On app.
How do I find out if my bus is delayed?
You can check real-time bus arrival information using the Ride On app.
How to get professional help with your Ride On problem
If you need help with Ride On, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
