Peacock is a streaming service owned by NBCUniversal, a subsidiary of Comcast, that offers TV shows, movies, live sports, and original programming. Launched in July 2020, it operates a free ad-supported tier as well as paid Premium and Premium Plus plans. Peacock reported approximately 46 million paid subscribers as of the end of the first quarter of 2026. In February 2026, reports emerged that Comcast and Paramount Global were in talks about a potential merger that could combine Peacock and Paramount+ — no deal has been announced.
How to reach a person at Peacock
Peacock Responsiveness rating
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What you need to know about Peacock
Peacock’s customer service is inconsistent in terms of response times and resolution. There’s no phone number and no public email — support runs entirely through live chat and the help center, which many users find frustrating for billing disputes and account issues.
- Peacock’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Peacock with our insider guide or through our executive contacts.
- Peacock’s customer service policies are standard. Here are our frequently asked questions about Peacock.
Peacock customer service response times
Peacock customer service response time can vary, with live chat typically responding within a few minutes, while email or phone support may take longer.
| Phone support | Peacock doesn’t offer a customer service phone number. For support, use the live chat at peacocktv.com/help. |
| Email support | Peacock doesn’t provide a general customer service email. Submit inquiries through the online contact form. |
| Live chat | Available through the Peacock help center. Responses typically come within a few minutes, though wait times can stretch during peak periods. |
| Social media | Peacock is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Responses typically range from a few hours to a day. Here’s how to reach Peacock via social media. |
| Help Center/FAQ | Peacock’s help center covers account management, billing, streaming issues, device setup, parental controls, and subscription management. |
How to resolve a problem with Peacock
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Peacock mailing address
30 Rockefeller Plaza
New York, NY 10112
Peacock subscription plans
Peacock offers three paid tiers in addition to its free ad-supported tier: Peacock Select ($7.99 per month or $79.99 per year), Premium ($10.99 per month or $109.99 per year), and Premium Plus ($16.99 per month or $169.99 per year). These prices took effect on July 23, 2025. Premium Plus is the only tier without ads. Subscription management is handled through your Peacock account at peacocktv.com.
Peacock social media channels
Peacock executive customer service contacts
Primary Contact
Patrick M. O’Donnell
Vice President, Customer Care
30 Rockefeller Plaza
New York, NY 10112
pmo@nbcuni.com
Secondary Contact
Matthew Liebenson
Vice President, Peacock and Direct to Consumer
30 Rockefeller Plaza
New York, NY 10112
matthew.liebenson@nbcuni.com
Chairman
Matt Strauss
Chairman of NBCUniversal Media Group
30 Rockefeller Plaza
New York, NY 10112
matt.strauss@nbcuni.com
Peacock customer service policies
What is Peacock's privacy policy?
Peacock’s privacy policy is governed by NBCUniversal and describes how Peacock collects personal information — including name, email address, payment details, device data, and viewing activity — when you use the service. Data is used to personalise recommendations, serve ads, improve the platform, and fulfill legal obligations. It may be shared with NBCUniversal affiliates, advertisers, and third-party service providers. You can manage ad preferences and data rights through your account settings. Residents of California and certain other states have additional rights to access, correct, or delete their personal data.
What is Peacock's refund policy?
Peacock’s terms of service state that subscription fees are generally non-refundable. If you cancel your subscription, you’ll retain access through the end of your current billing period. Peacock doesn’t offer partial refunds for unused time. If you were charged in error or experienced a billing issue, contact Peacock through the online contact form or live chat. Subscribers who purchased through Apple or Google must request refunds through those platforms directly, as Peacock can’t process those transactions.
What are Peacock's terms of service?
Peacock’s terms of service govern use of the streaming platform and its content. You must be at least 18 years old to subscribe, or have parental consent if younger. All content is licensed for personal, non-commercial viewing only — downloading or redistributing is prohibited. Peacock can suspend or terminate accounts that violate its policies at any time. Subscription prices and plan features may change with notice. Disputes are subject to binding arbitration, and class actions are generally waived. Continued use of the service after any updates to the terms counts as acceptance.
Peacock self-service links
How do I manage my Peacock account?
Log in at peacocktv.com and go to your account settings to update your email, password, payment method, or subscription plan.
How do I cancel my Peacock subscription?
Go to peacocktv.com/account, select “plan and billing,” and follow the steps to cancel. Your access continues until the end of your current billing period.
How do I fix streaming problems on Peacock?
Visit the Peacock troubleshooting guide for steps to resolve buffering, playback errors, and device compatibility issues.
How do I set up parental controls on Peacock?
Log in to your account, go to Settings, and select “parental controls” to set a PIN and restrict content by rating. Instructions are also available in the Peacock help center.
How do I update my payment method on Peacock?
Log in at peacocktv.com, go to account, then “plan and billing,” and update your payment details. If you subscribed through Apple or Google, you’ll need to update payment through those platforms directly.
Who owns Peacock?
Peacock is owned by NBCUniversal, which is a subsidiary of Comcast Corporation. Matt Strauss, Chairman of NBCUniversal Media Group, oversees Peacock’s strategy and operations.
How do I contact Peacock customer support?
Use the live chat through the Peacock help center, or submit a request through the online contact form. Peacock doesn’t offer phone or email support.
What are Peacock's customer service hours?
Peacock’s customer service is available 24/7.
What services does Peacock customer service provide?
Peacock customer service assists with account management, billing inquiries, technical support for streaming issues, and general questions about its streaming service.
What should I do if I forgot my Peacock password?
Reset it using the “Forgot your password?” link on the sign-in page of its website or app.
How can I watch Peacock on different devices?
Peacock is available on various devices, including smart TVs, streaming media players, gaming consoles, and mobile devices. Visit its website for a list of supported devices and instructions on how to watch.
Does Peacock offer a free trial?
Peacock has a permanent free tier that gives you access to a limited content library without a subscription. Paid plan free trials are available periodically depending on current promotions — check peacocktv.com for current offers. Don’t assume a trial is available; confirm before entering payment details.
Can I download content from Peacock for offline viewing?
Yes, Peacock allows subscribers to download select titles for offline viewing on mobile devices. This feature is available through the mobile app.
How do I troubleshoot streaming issues on Peacock?
- Ensure your internet connection is stable and fast enough for streaming.
- Restart the app or device.
- Update the Peacock app or your device’s software to the latest version.
- http://peacocktv.com/Clear your browser cache or reinstall the app.
If the issue persists, contact Peacock support for further assistance.
What are Peacock Originals?
Peacock Originals are exclusive shows, movies, and documentaries available only to Peacock subscribers.
How to get professional help with your Peacock problem
If you need help with Peacock, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Peacock?
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Bundle purchased for use on lg tv and impossible to access! No 800 number! Keep getting asked to upgrade which is precisely what id done! I’m writing this review to vent and warn other potential customers as I’ve spent loads of time trying to get help unsuccessfully. Next move go through my credit card.
