Peacock Customer Service Contacts

Peacock is a streaming service offering a wide range of TV shows, movies, and original content from NBCUniversal.

How to reach a person at Peacock

Peacock Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Peacock

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Peacock

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Peacock mailing address

30 Rockefeller Plaza
New York, NY 101121

Peacock social media channels


Peacock executive customer service contacts

Primary Contact
Val Boreland
EVP, Content Acquisitions and Strategy
30 Rockefeller Plaza
New York, NY 10112


Secondary Contact
Kelly Campbell
30 Rockefeller Plaza
New York, NY 10112


Chief Executive
Matt Strauss
30 Rockefeller Plaza
New York, NY 10112


Frequently asked questions about Peacock

What are Peacock's customer service hours?

Peacock’s customer service is available 24/7.

What services does Peacock customer service provide?

Peacock customer service assists with account management, billing inquiries, technical support for streaming issues, and general questions about its streaming service.

How do I cancel my Peacock subscription?

You can cancel your Peacock subscription through your account settings on its website or app. Alternatively, you can contact customer service at (833) 580-0577 for assistance with cancellation.

What should I do if I forgot my Peacock password?

If you forgot your Peacock password, you can reset it using the “Forgot your password?” link on the sign-in page of its website or app.

How can I watch Peacock on different devices?

Peacock is available on various devices, including smart TVs, streaming media players, gaming consoles, and mobile devices. Visit its website for a list of supported devices and instructions on how to watch.

Does Peacock offer a free trial?

Yes, Peacock typically offers a free trial period for new subscribers. Check its website or app for current offers and terms.

Can I download content from Peacock for offline viewing?

Yes, Peacock allows subscribers to download select titles for offline viewing on mobile devices. This feature is available on the mobile app.

How to get professional help with your Peacock problem

If you need help with Peacock, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help