Peacock

Peacock is a streaming service owned by NBCUniversal, a subsidiary of Comcast, that offers TV shows, movies, live sports, and original programming. Launched in July 2020, it operates a free ad-supported tier as well as paid Premium and Premium Plus plans. Peacock reported approximately 46 million paid subscribers as of the end of the first quarter of 2026. In February 2026, reports emerged that Comcast and Paramount Global were in talks about a potential merger that could combine Peacock and Paramount+ — no deal has been announced.

Telephone
Main : (833) 580-0577
Mailing address
30 Rockefeller Plaza
New York, NY 10112
Website
peacocktv.com

What you need to know about Peacock

Peacock's customer service is inconsistent in terms of response times and resolution. There's no phone number and no public email — support runs entirely through live chat and the help center, which many users find frustrating for billing disputes and account issues.

How to resolve a problem with Peacock

Try self-service first

Use our proven resolution methods, or Peacock’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Peacock respond?

Phone support
Peacock doesn't offer a customer service phone number. For support, use the live chat at peacocktv.com/help.
Email support
Peacock doesn't provide a general customer service email. Submit inquiries through the online contact form.
Live chat
Available through the Peacock help center. Responses typically come within a few minutes, though wait times can stretch during peak periods.
Social media
Peacock is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Responses typically range from a few hours to a day. Here's how to reach Peacock via social media.
Help Center/FAQ
Peacock's help center covers account management, billing, streaming issues, device setup, parental controls, and subscription management.
Verified contacts

Peacock customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patrick M. O'Donnell
Vice President, Customer Care

Additional contacts

Matt Strauss
Chairman

Peacock customer service policies

Peacock's privacy policy is governed by NBCUniversal and describes how Peacock collects personal information — including name, email address, payment details, device data, and viewing activity — when you use the service. Data is used to personalise recommendations, serve ads, improve the platform, and fulfill legal obligations. It may be shared with NBCUniversal affiliates, advertisers, and third-party service providers. You can manage ad preferences and data rights through your account settings. Residents of California and certain other states have additional rights to access, correct, or delete their personal data.

Frequently asked questions about Peacock

Peacock is owned by NBCUniversal, which is a subsidiary of Comcast Corporation. Matt Strauss, Chairman of NBCUniversal Media Group, oversees Peacock's strategy and operations.
Use the live chat through the Peacock help center, or submit a request through the online contact form. Peacock doesn't offer phone or email support.
Peacock's customer service is available 24/7.
Peacock customer service assists with account management, billing inquiries, technical support for streaming issues, and general questions about its streaming service.
Reset it using the "Forgot your password?" link on the sign-in page of its website or app.
Peacock is available on various devices, including smart TVs, streaming media players, gaming consoles, and mobile devices. Visit its website for a list of supported devices and instructions on how to watch.
Peacock has a permanent free tier that gives you access to a limited content library without a subscription. Paid plan free trials are available periodically depending on current promotions — check peacocktv.com for current offers. Don't assume a trial is available; confirm before entering payment details.
Yes, Peacock allows subscribers to download select titles for offline viewing on mobile devices. This feature is available through the mobile app.
  • Ensure your internet connection is stable and fast enough for streaming.
  • Restart the app or device.
  • Update the Peacock app or your device's software to the latest version.
  • http://peacocktv.com/Clear your browser cache or reinstall the app.
If the issue persists, contact Peacock support for further assistance.
Peacock Originals are exclusive shows, movies, and documentaries available only to Peacock subscribers.

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