Peacock is a streaming service offering a wide range of TV shows, movies, and original content. It is owned by NBCUniversal and provides both free and subscription-based access to its library.
Peacock Responsiveness rating
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What you need to know about Peacock
Peacock customer service offers support through live chat, help articles, and troubleshooting guides to assist with account, billing, and streaming issues.
- Response times for Peacock customer service can depend on the contact method, inquiry volume, and the specific issue.
- Our insider guide or executive contacts can help you resolve an issue with Peacock.
- Here are the frequently asked questions about Peacock, covering its standard customer service policies.
Peacock customer service response times
Peacock customer service response time can vary, with live chat typically responding within a few minutes, while email or phone support may take longer.
| Phone support | Peacock customer service phone response time ranges from a few minutes to around 15 to 20 minutes, depending on call volume. Call customer service at (833) 580-0577. |
| Email support | Response time ranges from a few hours to up to 1 to 2 business days, depending on the volume of inquiries. Email Peacock at support@help.peacocktv.com. |
| Live chat | Peacock customer service live chat response time is usually within a few minutes, though it can vary based on demand. |
| Social media | Peacock customer service typically responds to inquiries on social media within a few hours, but response times can vary depending on the platform and volume of messages. Here’s how to reach Peacock via social media. |
| Help Center/FAQ | Peacock’s customer service help center and FAQs provide immediate access to answers, as they are self-service resources, but response time for specific inquiries may vary if you contact support directly through the site. |
How to resolve a problem with Peacock
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Peacock mailing address
30 Rockefeller Plaza
New York, NY 10112
Peacock loyalty program
Peacock does not currently have a formal loyalty program. However, it offers different subscription tiers, including a free plan and premium plans with added benefits such as exclusive content and ad-free streaming.
Peacock social media channels
Peacock executive customer service contacts
Primary Contact
Val Boreland
EVP, Content Acquisitions and Strategy
30 Rockefeller Plaza
New York, NY 10112
vboreland@peacocktv.com
Secondary Contact
Kelly Campbell
President
30 Rockefeller Plaza
New York, NY 10112
kcampbell@peacocktv.com
Chief Executive
Matt Strauss
30 Rockefeller Plaza
New York, NY 10112
mstrauss@peacocktv.com
Peacock customer service policies
What personal information does Peacock collect from users?
Peacock collects personal information, such as name, email address, payment details, and viewing preferences, as outlined in the privacy policy.
Does Peacock track my viewing activity?
Yes, according to the privacy policy, Peacock collects data on your viewing activity to personalize recommendations and enhance content offerings.
How does Peacock handle billing for its subscription plans?
Peacock’s subscription billing policies are detailed in the terms of service, outlining payment methods, billing cycles, and cancellation procedures.
What should I do if I encounter copyrighted content on Peacock?
If you believe content on Peacock infringes on your copyright, you can file a complaint through the content policy, which explains how to report and address copyright violations.
How can I cancel my Peacock subscription and request a refund?
Peacock’s cancellation and refund policies are outlined in the terms of service, including details on how to cancel your subscription and the conditions for potential refunds.
Peacock self-service links
Where can I find assistance if I'm having trouble with my Peacock account?
Visit the Peacock help center for answers to common issues and troubleshooting steps for your account.
What should I do if my Peacock video isn't streaming properly?
Refer to the Peacock troubleshooting guide for tips on resolving streaming issues, such as buffering or poor video quality.
How do I fix issues with Peacock on my smart TV or device?
Visit the Peacock device guide for steps to resolve issues on your TV, phone, or streaming device.
How do I set up parental controls on my Peacock account?
Instructions for setting up parental controls are available in the Peacock help center, ensuring a safe viewing experience for kids.
What are Peacock's customer service hours?
Peacock’s customer service is available 24/7.
What services does Peacock customer service provide?
Peacock customer service assists with account management, billing inquiries, technical support for streaming issues, and general questions about its streaming service.
How do I cancel my Peacock subscription?
Go to your account settings on its website or app. Alternatively, contact customer service at (833) 580-0577 for assistance with cancellation.
What should I do if I forgot my Peacock password?
Reset it using the “Forgot your password?” link on the sign-in page of its website or app.
How can I watch Peacock on different devices?
Peacock is available on various devices, including smart TVs, streaming media players, gaming consoles, and mobile devices. Visit its website for a list of supported devices and instructions on how to watch.
Does Peacock offer a free trial?
Yes, Peacock typically offers a free trial period for new subscribers. Check the website or app for current offers and terms.
Can I download content from Peacock for offline viewing?
Yes, Peacock allows subscribers to download select titles for offline viewing on mobile devices. This feature is available through the mobile app.
How do I troubleshoot streaming issues on Peacock?
- Ensure your internet connection is stable and fast enough for streaming.
- Restart the app or device.
- Update the Peacock app or your device’s software to the latest version.
- Clear your browser cache or reinstall the app.
If the issue persists, contact Peacock support for further assistance.
What are Peacock Originals?
Peacock Originals are exclusive shows, movies, and documentaries available only to Peacock subscribers.
How to get professional help with your Peacock problem
If you need help with Peacock, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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