Oneworld is a global airline alliance that offers coordinated services and benefits across its member airlines.
How to reach a person at Oneworld
Oneworld Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Oneworld
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Oneworld
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Oneworld mailing address
1 Skyview Drive
Ft. Worth, TX 76155
Oneworld executive customer service contacts
Primary Contact
Robert Antoniuk
Vice President, Customer Experience
1 Skyview Drive
Ft. Worth, TX 76155
robert.antoniuk@oneworld.com
Secondary Contact
Ricardo Milani
Vice-President Airports Customer Experience
1 Skyview Drive
Ft. Worth, TX 76155
ricardo.milani@oneworld.com
Chief Executive
Nathaniel Pieper
1 Skyview Drive
Ft. Worth, TX 76155
nathaniel.pieper@oneworld.com
How can I contact Oneworld customer service?
You generally need to contact the customer service department of the specific airline with which you are traveling or have a booking, as Oneworld itself does not handle individual customer service issues directly.However, you can find more information and assistance through the following resources:
- Oneworld official website: Visit the Oneworld website for general information and links to member airlines.
- Oneworld contact form: Some issues or inquiries might be addressed through the contact form on its website.
- Member airlines: For specific issues such as flight bookings, complaints, or frequent flyer program inquiries, contact the customer service department of the airline operating your flight or managing your frequent flyer account.
For immediate assistance, check the Oneworld website or the website of the airline you are dealing with for the most accurate and up-to-date contact details.
How do I file a complaint about a flight or service with Oneworld?
Complaints should be directed to the airline that operated your flight, as Oneworld itself does not manage individual flight or service issues.
What should I do if I have a booking issue with a Oneworld member airline?
Contact the airline with which you made the booking, as Oneworld does not handle individual bookings or issues directly.
How can I check the status of a flight operated by a Oneworld member airline?
Check the status of your flight through the operating airline’s website or customer service.
How to get professional help with your Oneworld problem
If you need help with Oneworld, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.