Oneworld

Oneworld is a global airline alliance that offers coordinated services and benefits across its member airlines.

Mailing address
1 Skyview Drive
Ft. Worth, TX 76155
Website
oneworld.com

What you need to know about Oneworld

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Oneworld

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Oneworld customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gerhard Girkinger
VP, Customer Experience and Airports
Secondary
Maria McKinnon
Head of Global Brand, Marketing and Loyalty
Chief Executive
Nathaniel Pieper
Chief Executive Officer

Frequently asked questions about Oneworld

You generally need to contact the customer service department of the specific airline with which you are traveling or have a booking, as Oneworld itself does not handle individual customer service issues directly.However, you can find more information and assistance through the following resources: Oneworld official website: Visit the Oneworld website for general information and links to member airlines. Oneworld contact form: Some issues or inquiries might be addressed through the contact form on its website. Member airlines: For specific issues such as flight bookings, complaints, or frequent flyer program inquiries, contact the customer service department of the airline operating your flight or managing your frequent flyer account. For immediate assistance, check the Oneworld website or the website of the airline you are dealing with for the most accurate and up-to-date contact details.
Complaints should be directed to the airline that operated your flight, as Oneworld itself does not manage individual flight or service issues.
Contact the airline with which you made the booking, as Oneworld does not handle individual bookings or issues directly.
Check the status of your flight through the operating airline's website or customer service.

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