Omni Hotels & Resorts Customer Service Contacts

The company is owned by private equity investor Robert Rowling of TRT Holdings. It currently operates about 60 properties in the United States, Canada and Mexico. Only two of the properties are franchised (Cancún and Puerto Aventuras); the remaining hotels are either managed, or managed and owned, by Omni Corporate.

Call (800) 843-6664 or email guestrelations@omnihotels.com.

Log in to your account on the Omni Hotels & Resorts website, go to the “my reservations” section, or call customer service at (800) 843-6664.

Cancellation policies, which vary by location and rate plan, must be made 48 hours before arrival to avoid charges. Check the specific terms of your reservation.

Visit the “meetings & events” section on the Omni website or call their dedicated group sales team at (800) 788-6664.

Contact the specific hotel directly. You can find the contact information for each hotel on the Omni Hotels & Resorts website.

Yes, Omni Hotels & Resorts provide accessible rooms and services for guests with disabilities. You can request these accommodations when booking online or by calling the hotel directly. Call (800) 843-6664 or email guestrelations@omnihotels.com.

Feedback can be provided through the post-stay survey sent via email, by contacting the hotel’s management directly, or through the customer service line. Call (800) 843-6664 or email guestrelations@omnihotels.com.

Check-in time is usually at 3 p.m., and check-out time is at 11 a.m. Early check-in and late check-out requests are subject to availability and may incur additional charges.

Yes, but these requests are subject to availability and may incur additional charges. Contact the hotel directly to make these arrangements.

The cancellation policy varies depending on the rate plan and time of booking. Generally, reservations must be canceled at least 48 hours before the arrival date to avoid charges. Check your reservation details for specific cancellation policies.