Marriott Customer Service Contacts

Marriott is a worldwide hotel chain. It operates Ritz-Carlton, JW Marriott, St. Regis, The Luxury Collection, W Hotels, EDITION, Sheraton, Marriott Vacation Club, Delta Hotels, Le Meridien, Westin Hotels, Renaissance Hotels, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, SpringHill Suites, Protea, Fairfield Inn & Suites, AC Hotels, Aloft, Moxy, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element, and Homes and Villas by Marriott.

Responsiveness rating

4/5

Marriott almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Marriott

Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here's one recent case where a customer couldn't get a refund for her Marriott vacation points.

How to resolve a problem with Marriott

Marriott's executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.