Marriott is a global hospitality company that operates a portfolio of hotels and lodging brands. It provides accommodation services, including hotel rooms, suites, and vacation resorts, catering to both business and leisure travelers.
How to reach a person at Marriott
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What you need to know about Marriott
Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here’s one recent case where a customer couldn’t get a refund for her Marriott vacation points.
- Response times from Marriott’s customer service can differ based on the method of contact, the volume of inquiries, and the issue’s nature.
- You can address an issue with Marriott using our insider guide or by reaching out to its executive contacts.
- Marriott’s customer service policies follow standard procedures. Below are our frequently asked questions about Marriott.
Marriott’s customer service response times
Marriott’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Marriott’s customer service phone support response times can vary depending on factors such as call volume, the time of day, and the complexity of the issue you’re reaching out about. During peak hours, such as holidays or weekends, you might experience longer wait times, contact the company during quieter times, such as weekdays. Call customer service at (888) 236-2427. |
| Email support | Marriott customer service typically responds to emails within 24 to 48 hours, depending on elements such as email volume, the nature of your inquiry, and the time of year. During peak periods, such as holidays or special events, the response time may be longer. Email Marriott at customer.care.resolution@marriott.com. |
| Live chat | Marriott’s customer service live chat support response times can vary depending on factors such as chat volume, the time of day, and the complexity of your issue. Typically, live chat offers faster response times compared to phone or email support, with replies often occurring within a few minutes. However, during peak times or high-demand periods, such as holidays, wait times may be slightly longer. In addition to live chat, Marriott also offers text support at (844) 957-4543 for assistance with reservations, account questions, and general customer service needs. |
| Social media | Marriott’s customer service via social media, such as X or Facebook, typically offers a fast response, often within a few hours. However, response times can vary depending on the platform’s volume of messages, the complexity of your inquiry, and the time of day. Here’s how to reach Marriott via social media. |
| Help center/FAQ | Marriott’s customer service help center response times can vary depending on the type of inquiry, the volume of requests, and the time of year. While the help center offers self-service options, such as FAQs and troubleshooting guides, responses from live agents may take anywhere from a few hours to a couple of days, depending on the complexity of your issue. During peak periods, such as holidays or special events, response times may be slightly longer. |
How to resolve a problem with Marriott
Marriott’s executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marriott mailing address
10400 Fernwood Road
Bethesda, MD 20817
Marriott loyalty program
Marriott has a loyalty program called Marriott Bonvoy. It allows members to earn points for staying at Marriott hotels and resorts, which can be redeemed for free nights, upgrades, and other rewards.
Marriott social media channels
Marriott executive customer service contacts
Primary Contact
Robert Guidice
Chief Global Operations
10400 Fernwood Road
Bethesda, MD 20871
robert.guidice@marriott.com
Secondary Contact
Liam Brown
Group President
10400 Fernwood Road
Bethesda, MD 20871
liam.brown@Marriott.com
Chief Executive
Anthony Capuano
10400 Fernwood Road
Bethesda, MD 20817
anthony.capuano@marriott.com
If you need to contact Marriott customer service in the United States, here are a few ways you can do it:
- Online form submission:
- Go to the Marriott contact us page on their website.
- Fill out the relevant form to submit your query or request.
- Phone Call:
- You can call Marriott Reservations directly at (800) 535-4028. Their customer care team is available 24/7 to assist you.
- Marriott bonvoy customer service and online help:
- For specific topics or trending questions, you can explore the Marriott bonvoy customer service and online help section on their website.
To cancel a Marriott reservation in the US, you have a few options:
Online:
- Log in to your Marriott Bonvoy account.
- Go to “My Trips” to find your reservation.
- Choose the reservation you want to cancel.
- Follow the instructions to cancel it. Your confirmation email will have details about the cancellation policy, including any fees.
Marriott Bonvoy mobile app:
- Manage your reservation using the Marriott Bonvoy mobile app. Please note that you can’t change the guest name, add a Marriott Bonvoy account number, or make special requests through the app at this time.
Contact Marriott customer support:
- If you need help or encounter any issues, you can call Marriott reservation associate using the worldwide reservation numbers closest to your location.
To request a refund from Marriott, follow these steps:
- Review cancellation policies:
- Check the cancellation policies for your reservation. Most refundable hotel reservations allow free cancellation up to 24 hours before check-in.
- For flights, airlines often have more restrictive cancellation policies. Typically, you can get a full refund within 24 hours of buying your ticket.
- Cancellation reasons:
- The reason for cancellation matters. You’re more likely to get a refund or credit if:
- The carrier cancels your reservation due to extreme weather, political turmoil, or local travel restrictions.
- You or a family member falls ill, and a physician restricts travel.
- You’re relocating for a job or military deployment.
- The reason for cancellation matters. You’re more likely to get a refund or credit if:
- Document your reasons:
- If you’re canceling for personal reasons, provide enough evidence to the travel provider or insurance company.
- Keep trip-related emails until the claims process is complete.
- Filing deadlines:
- Act quickly! Each travel provider and insurance carrier has different filing deadlines. Notify them as soon as you know about the cancellation.
- Contact the travel provider:
- Reach out directly to the airline, hotel, cruise line, or tour provider.
- Ask about any fees for changes or cancellations. They might waive fees for extenuating circumstances.
How can I contact Marriott customer service?
Call (888) 236-2427 or email customer.care.resolution@marriott.com.
Does Marriott have an app for booking and managing reservations?
Yes, Marriott has a mobile app that allows you to book rooms, manage existing reservations, check in, and even unlock your hotel room door in some locations.
What is the Marriott Mobile Check-In feature?
Marriott’s Mobile Check-In allows you to check in for your stay via the Marriott mobile app, bypassing the front desk.
How to get professional help with your Marriott problem
If you need help with Marriott , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Marriott?
Submit your review | |
Charged outstanding fee for smoking? No one smokes. Horrible experience. Wouldn’t recommend.
