Marriott Customer Service Contacts

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Marriott is a worldwide hotel chain. It operates Ritz-Carlton, JW Marriott,  St. Regis, The Luxury Collection, W Hotels, EDITION, Sheraton, Marriott Vacation Club, Delta Hotels, Le Meridien, Westin Hotels, Renaissance Hotels, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, SpringHill Suites, Protea, Fairfield Inn & Suites, AC Hotels, Aloft, Moxy, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element, and Homes and Villas by Marriott.

Responsiveness rating

rating
4/5

What you need to know about Marriott

Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here's one recent case where a customer couldn't get a refund for her Marriott vacation points.

How to resolve a problem with Marriott

Marriott's executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.

Address

7750 Wisconsin Avenue
Bethesda, MD 20814
https://www.marriott.com/default.mi


Phone Contacts

Main: (301) 380-3000
Toll Free: (888) 236-2427


Email Contacts

[email protected]


Customer Service Resources

Marriott Customer Care
1818 N 90th St
Omaha, NE 68114

Contact page


Social Media Contacts

Facebook
Twitter

Also, try the Marriott International Twitter account.


Executive Contacts

Primary Contact
Shannon Mistretta-Colo
Vice President, Specialty Services
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]

Secondary Contact
Jodie Larson
Director, Specialty Services

[email protected]

Chief Executive
Anthony Capuano
CEO and President
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]

Executive office: (800) 422-0728


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