Marriott is a worldwide hotel chain. It operates Ritz-Carlton, JW Marriott, St. Regis, The Luxury Collection, W Hotels, EDITION, Sheraton, Marriott Vacation Club, Delta Hotels, Le Meridien, Westin Hotels, Renaissance Hotels, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, SpringHill Suites, Protea, Fairfield Inn & Suites, AC Hotels, Aloft, Moxy, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element, and Homes and Villas by Marriott.
What you need to know about Marriott
Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here's one recent case where a customer couldn't get a refund for her Marriott vacation points.
How to resolve a problem with Marriott
Marriott's executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
7750 Wisconsin Avenue
Bethesda, MD 20814
https://www.marriott.com/default.mi
Phone Contacts
Main: (301) 380-3000
Toll Free: (888) 236-2427
Email Contacts
Customer Service Resources
Marriott Customer Care
1818 N 90th St
Omaha, NE 68114
Social Media Contacts
Also, try the Marriott International Twitter account.
Executive Contacts
Primary Contact
Shannon Mistretta-Colo
Vice President, Specialty Services
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]
Secondary Contact
Jodie Larson
Director, Specialty Services
[email protected]
Chief Executive
Anthony Capuano
CEO and President
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]
Executive office: (800) 422-0728
This contact was published on December 22, 2014 and updated on October 11, 2023.