Marriott Customer Service Contacts

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Marriott is a worldwide hotel chain. It operates Ritz-Carlton, JW Marriott,  St. Regis, The Luxury Collection, W Hotels, EDITION, Sheraton, Marriott Vacation Club, Delta Hotels, Le Meridien, Westin Hotels, Renaissance Hotels, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, SpringHill Suites, Protea, Fairfield Inn & Suites, AC Hotels, Aloft, Moxy, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element, and Homes and Villas by Marriott.

Responsiveness rating


What you need to know about Marriott

Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here's one recent case where a customer couldn't get a refund for her Marriott vacation points.

How to resolve a problem with Marriott

Marriott's executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.


7750 Wisconsin Avenue
Bethesda, MD 20814

Phone Contacts

Main: (301) 380-3000
Toll Free: (888) 236-2427

Email Contacts

[email protected]

Customer Service Resources

Marriott Customer Care
1818 N 90th St
Omaha, NE 68114

Contact page

Social Media Contacts


Also, try the Marriott International Twitter account.

Executive Contacts

Primary Contact
Shannon Mistretta-Colo
Vice President, Specialty Services
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]

Secondary Contact
Jodie Larson
Director, Specialty Services

[email protected]

Chief Executive
Anthony Capuano
CEO and President
7750 Wisconsin Avenue
Bethesda, MD 20814
[email protected]

Executive office: (800) 422-0728

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