KOHO is a Canadian financial technology company that offers mobile banking services, including prepaid cards and financial management tools.
What you need to know about KOHO
KOHO’s customer service is primarily accessible through in-app chat and email. Response times can vary, with in-app chat offering quicker support. While generally praised for being helpful and responsive, email replies may take longer, especially during weekends or holidays. Koho’s customer service is known for addressing account and transaction inquiries effectively, with overall satisfaction being positive
- KOHO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with KOHO with our insider guide or through our executive contacts.
- KOHO’s customer service policies are standard. Here are our frequently asked questions about KOHO.
Company customer service response times
KOHO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | KOHO does not offer phone support. |
Email support | Response times can take up to 1 to 2 business days, depending on the complexity of the inquiry. Email support@koho.ca. |
Online contact form | The fastest method is through the online contact form, with responses typically received within a few minutes during business hours. |
Live chat support | KOHO does not offer live chat support. |
Social media | Koho also provides support through social media platforms like X and Facebook. Response times can vary, but they tend to be slower than in-app chat and may take a few hours to a day, depending on the volume of inquiries. |
How to resolve a problem with KOHO
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
KOHO mailing address
33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada
KOHO executive customer service contacts
Primary Contact
Jack K. Chung
Chief Product Officer
33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada
jack.chung@koho.ca
Secondary Contact
Brittany Bell
Partnership Manager
33 Bloor Street East,
Suite 300
Ontario M4W 3H1, Canada
brittany@koho.ca
Chief Executive
Daniel Eberhard
33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada
daniel@koho.ca
How can I contact KOHO customer service?
Email KOHO customer service at support@koho.ca.
When can I contact KOHO customer service?
Contact KOHO customer service Monday to Friday 9 a.m. to 4 p.m. Eastern time.
What should I do if I have a complaint with KOHO?
Email KOHO customer service at support@koho.ca.
How to get professional help with your KOHO problem
If you need help with KOHO, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.