KOHO Customer Service Contacts

KOHO is a Canadian financial technology company that offers mobile banking services, including prepaid cards and financial management tools.

How to reach a person at KOHO

KOHO Responsiveness rating

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3/5

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What you need to know about KOHO

KOHO’s customer service is primarily accessible through in-app chat and email. Response times can vary, with in-app chat offering quicker support. While generally praised for being helpful and responsive, email replies may take longer, especially during weekends or holidays. Koho’s customer service is known for addressing account and transaction inquiries effectively, with overall satisfaction being positive

Company customer service response times

KOHO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportKOHO does not offer phone support.
Email supportResponse times can take up to 1 to 2 business days, depending on the complexity of the inquiry. Email support@koho.ca.
Online contact formThe fastest method is through the online contact form, with responses typically received within a few minutes during business hours.
Live chat supportKOHO does not offer live chat support.
Social mediaKoho also provides support through social media platforms like X and Facebook. Response times can vary, but they tend to be slower than in-app chat and may take a few hours to a day, depending on the volume of inquiries.

How to resolve a problem with KOHO

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

KOHO mailing address

33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada

KOHO loyalty program

Koho offers a rewards program called Koho Rewards. It allows users to earn cashback on purchases made with their Koho card. The cashback varies depending on the type of purchase and specific offers, such as certain retailers or categories.

KOHO social media channels

X


KOHO executive customer service contacts

Primary Contact
Jack K. Chung
Chief Product Officer
33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada
jack.chung@koho.ca

LinkedIn

Secondary Contact
Brittany Bell
Partnership Manager
33 Bloor Street East,
Suite 300
Ontario M4W 3H1, Canada
brittany@koho.ca

LinkedIn

Chief Executive
Daniel Eberhard
33 Bloor Street East,
Suite 300
Toronto, Ontario M4W 3H1 Canada
daniel@koho.ca

LinkedIn

KOHO customer service policies

What is KOHO's privacy policy?

Koho’s privacy policy outlines how personal data is collected, used, and protected. Information such as contact details, transaction history, and usage data may be collected to provide services, improve features, and comply with legal requirements. Koho employs encryption and other security measures to protect user data. Personal data may be shared with trusted third parties for service provision but not sold. Users can request access, correction, or deletion of their personal data.

What is KOHO's accessibility policy?

Koho’s accessibility policy aims to ensure that the website and services are accessible to individuals with disabilities. It includes providing features such as alternative text for images, easy navigation, and accessible design. The policy encourages feedback and aims to improve the user experience for all customers, including those with disabilities.

How does KOHO's virtual card work?

Koho’s virtual card offers instant approval with no credit checks. It works solely through your phone, available for online and in-store shopping via Google, Apple, or Samsung Pay. The virtual card can be used immediately after loading funds, and you can manage subscriptions and recurring payments with ease. It is secure, allowing you to lock and unlock the card through the app for added protection.

How can I earn interest at KOHO?

To earn interest with Koho, you can choose from different plans, each offering varying rates:

  • Up to 4% interest on your entire balance
  • Interest is calculated daily and paid monthly
  • No minimum balance required
  • CDIC protection up to $100,000

You can access earnings anytime, and the savings are integrated with your Spendable, RoundUps, and Savings Goals. The interest rate depends on the plan selected, with higher plans offering higher rates.

Frequently asked questions about KOHO

How can I contact KOHO customer service?

Email KOHO customer service at support@koho.ca.

When can I contact KOHO customer service?

Contact KOHO customer service Monday to Friday 9 a.m. to 4 p.m. Eastern time.

What should I do if I have a complaint with KOHO?

Email KOHO customer service at support@koho.ca.

How to get professional help with your KOHO problem

If you need help with KOHO, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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