KitchenAid

KitchenAid manufactures kitchen appliances; it is owned by Whirlpool Corporation.

Telephone
Main : (800) 422-1230
Mailing address
553 Benson Road
Benton Harbor, MI 49022
Website
kitchenaid.com

What you need to know about KitchenAid

KitchenAid's customer service rating is mixed, with customers praising helpfulness but often citing long wait times and slow responses during high-demand periods.

How to resolve a problem with KitchenAid

Try self-service first

Use our proven resolution methods, or KitchenAid’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does KitchenAid respond?

Phone support
Wait times can be longer during peak hours, especially on weekends, but customers typically receive assistance within 10 to 30 minutes. Available Monday to Friday: 8 a.m. to 6 p.m. Eastern time. Call customer service at (800) 422-1230.  
Email support
KitchenAid does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Live chat support is often quicker, with responses within a few minutes, though wait times can increase during busy periods. Available Monday to Friday: 8 a.m. to 6 p.m. Eastern time.
Social media
Response times on social media platforms such as Facebook and X tend to be quicker, often within a few hours during business days, but can vary. Here’s how to reach KitchenAid via social media.
Help center/FAQ
The KitchenAid help center and FAQ section offer immediate customer service support, providing product manuals, troubleshooting guides, maintenance advice, and warranty information, along with video tutorials.
Verified contacts

KitchenAid customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Anne Rushing
Director, Customer Relations
Secondary
Danielle Brown
Senior Vice President
Chief Executive
Marc Bitzer
Chief Executive

KitchenAid customer service policies

KitchenAid provides a limited warranty for its products, covering defects in materials and workmanship. The length and terms of the warranty depend on the specific product. For full details, refer to the warranty page.

KitchenAid loyalty program

KitchenAid does not have a loyalty program.

Frequently asked questions about KitchenAid

Call  (800) 422-1230.
Yes, KitchenAid can be contacted via an online chat service.
Yes, both KitchenAid and Whirlpool are brands under the umbrella of Whirlpool Corporation.

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