KitchenAid manufactures kitchen appliances; it is owned by Whirlpool Corporation.
KitchenAid Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate KitchenAid
What you need to know about KitchenAid
KitchenAid’s customer service rating is mixed, with customers praising helpfulness but often citing long wait times and slow responses during high-demand periods.
- KitchenAid’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with KitchenAid with our insider guide or through our executive contacts.
- KitchenAid’s customer service policies are standard. Here are our frequently asked questions about KitchenAid.
KitchenAid customer service response times
KitchenAid’s customer service response times vary across different platforms:
| Phone support | Wait times can be longer during peak hours, especially on weekends, but customers typically receive assistance within 10 to 30 minutes. Available Monday to Friday: 8 a.m. to 6 p.m. Eastern time. Call customer service at (800) 422-1230. |
| Email support | Responses to email inquiries usually take 1 to 3 business days, depending on the complexity of the issue. Email KitchenAid at webshop@kitchenaid.com. |
| Live chat | Live chat support is often quicker, with responses within a few minutes, though wait times can increase during busy periods. Available Monday to Friday: 8 a.m. to 6 p.m. Eastern time. |
| Social media | Response times on social media platforms such as Facebook and X tend to be quicker, often within a few hours during business days, but can vary. Here’s how to reach KitchenAid via social media. |
| Help center/FAQ | The KitchenAid help center and FAQ section offer immediate customer service support, providing product manuals, troubleshooting guides, maintenance advice, and warranty information, along with video tutorials. |
For faster service, contacting KitchenAid through live chat or social media is often recommended.
How to resolve a problem with KitchenAid
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.KitchenAid mailing address
553 Benson Road
Benton Harbor, MI 49022
KitchenAid loyalty program
KitchenAid does not have a loyalty program.
KitchenAid social media channels
KitchenAid executive customer service contacts
Primary Contact
Anne Rushing
Director, Customer Relations
553 Benson Road
Benton Harbor, MI 49022
anne_rushing@whirlpool.com
Secondary Contact
Danielle Brown
Senior Vice President
553 Benson Road
Benton Harbor, MI 49022
danielle_brown@whirlpool.com
Chief Executive
Marc Bitzer
553 Benson Road
Benton Harbor, MI 49022
marc_bitzer@whirlpool.com
KitchenAid customer service policies
What is KitchenAid's warranty policy?
KitchenAid provides a limited warranty for its products, covering defects in materials and workmanship. The length and terms of the warranty depend on the specific product. For full details, refer to the warranty page.
What is KitchenAid's return and refund policy?
KitchenAid accepts returns within 30 days of purchase for most products, provided the products are in new, unused condition. Refunds are issued to the original payment method. For more information, visit the returns policy page.
What shipping methods does KitchenAid offer, and what are the costs?
KitchenAid offers standard, expedited, and express shipping options. Shipping costs vary based on the delivery method and the product’s destination. Shipping details can be found on the shipping information page.
What does KitchenAid's privacy policy cover?
KitchenAid’s privacy policy outlines how the company collects, uses and protects customers’ personal information. It includes details on data security and the customer’s rights regarding personal data.
What do KitchenAid's terms and conditions include?
KitchenAid’s terms and conditions govern the use of the website and services, covering issues such as order fulfillment, pricing, and customer responsibilities.
KitchenAid self-service links
How do I find the user manual for my KitchenAid product?
Product manuals are on KitchenAid’s product manuals page.
How can I track my KitchenAid order?
Visit the order tracking page.
Where can I find troubleshooting guides for KitchenAid appliances?
Visit the appliance support page.
How do I register my KitchenAid product for warranty?
Register your product for warranty on the product registration page.
How can I get replacement parts for my KitchenAid appliance?
Visit the parts and accessories page.
Where can I find KitchenAid’s recipes and cooking tips?
Visit the recipe page.
How can I contact KitchenAid customer service?
Call (800) 422-1230 or email webshop@kitchenaid.com.
Does KitchenAid have an online chat service?
Yes, KitchenAid can be contacted via an online chat service.
Are KitchenAid and Whirlpool owned by the same company?
Yes, both KitchenAid and Whirlpool are brands under the umbrella of Whirlpool Corporation.
How to get professional help with your KitchenAid problem
If you need help with KitchenAid, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of KitchenAid?
Submit your review | |
ABSOLUTELY USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nos response to online contact - chat not connecting - phone has 30 minutes wait - My refer is only 2 months old and it now has an "order water filter" warning light on all the time. Site will no find my refer model number. For the price of theses filters it's no wonder they push sales.
