Express
Express is an American fashion retailer that sells clothing and accessories for men and women.
What you need to know about Express
Express generally responds to customer service in a satisfactory manner.
- Express’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Express with our insider guide or through our executive contacts.
- Express' customer service policies are standard. Here are our frequently asked questions about Express.
How to resolve a problem with Express
Try self-service first
Use our proven resolution methods, or Express’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Express respond?
Customer service is available Monday through Saturday from 10 a.m. to 8 p.m. and Sunday from 12 p.m. to 6 p.m.
Express customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Express self-service links
Express customer service policies
Express.com’s privacy policy explains how data is collected, used, and protected in clear terms:
Personal information provided voluntarily—such as name, email, phone number, and shipping details—is collected to process orders, respond to inquiries, and communicate updates. Information is not sold or leased to unrelated third parties; it’s only shared when necessary to fulfill requests or as required by law. All sensitive data is encrypted and secured, with access limited strictly to authorized personnel. Individuals can opt out of marketing communications, request access, correction, or deletion of their data, and express concerns via contact channels provided. Security safeguards are employed, though no system can guarantee complete protection.
Express loyalty program
Express.com offers a loyalty program called Express Insider. Members earn points for every qualifying purchase, which can be redeemed as Express Cash toward future purchases. Additional benefits include birthday gifts, early access to sales, and exclusive offers. Members can also earn bonus points by completing activities such as filling out their profile, signing up for text alerts, and referring friends. Express Credit Cardholders earn points faster and receive free shipping and returns. The program has three tiers: Insider, Influencer, and A-List, each offering increased rewards and benefits.
Frequently asked questions about Express
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