Express Customer Service Contacts

Express.com’s privacy policy explains how data is collected, used, and protected in clear terms:

Personal information provided voluntarily—such as name, email, phone number, and shipping details—is collected to process orders, respond to inquiries, and communicate updates. Information is not sold or leased to unrelated third parties; it’s only shared when necessary to fulfill requests or as required by law. All sensitive data is encrypted and secured, with access limited strictly to authorized personnel. Individuals can opt out of marketing communications, request access, correction, or deletion of their data, and express concerns via contact channels provided. Security safeguards are employed, though no system can guarantee complete protection.

The terms and conditions establish a binding agreement between Express.com and users, clarifying that no agency, partnership, joint venture, or employment relationship is created; rights granted under the terms are non‑transferable and all ungranted rights are reserved. Users agree to indemnify against claims arising from misuse or violation of the terms, the platform, or third-party rights. Express.com may modify, suspend, or discontinue services at any time without notice and assumes no liability for interruptions or changes. Invalid provisions won’t affect the enforceability of remaining terms. These terms, together with the Privacy Policy and other official notices, form the entire agreement governing platform use, whose jurisdiction and governance align with applicable law.

You can pay your Express Credit Card bill online, over the phone, or by mail. To make a payment in-store, visit an Express store and ask a sales associate to assist you with your payment. Please note that in-store payments are only available at participating locations. For more information, visit the official Express website: express.com/g/insider/ECC-instore.

Items can be returned to any Express store within 60 days with a receipt, or shipped back using a prepaid label via the online returns portal, with details at express.com/g/store-policies.