Cabin Max Customer Service Contacts

Cabin Max is a U.K.-based luggage brand that designs and sells lightweight, cabin-sized travel bags and backpacks tailored to meet airline hand luggage restrictions.

How to reach a person at Cabin Max

Cabin Max Responsiveness rating

rating
3/5

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What you need to know about Cabin Max

Customer service experiences with Cabin Max can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Cabin Max customer service response times

Cabin Max’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportCabin Max does not have phone support.
Email supportFor general inquiries, you can email info@cabinmax.com. Response times may vary, but it’s reasonable to expect a reply within 24 to 48 hours.
Online contact formCabin Max does not have an online contact form
Live chat supportCabin Max offers live chat support during general U.K. business hours.
Social mediaCabin Max maintains an active presence on social media platforms.

Here’s how to reach Cabin Max via social media.

How to resolve a problem with Cabin Max

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Cabin Max mailing address

Creative 7
Miners Road
Llay Industrial Estate, Wrexham LL12 0PJ, UK

Cabin Max loyalty program

Cabin Max does not have a loyalty program.

Cabin Max social media channels


Cabin Max executive customer service contacts

Primary Contact
Emma Barwise
Director
Creative 7
Miners Road
Llay Industrial Estate, Wrexham LL12 0PJ, UK
emma.barwise@cabinmax.com

LinkedIn

Alternative Contact
Martin Barwise
Managing Director
Creative 7
Miners Road
Llay Industrial Estate, Wrexham LL12 0PJ, UK
martin.barwise@cabinmax.com

LinkedIn

Cabin Max customer service policies

What is Cabin Max's privacy policy?

Cabin Max collects personal information such as name, contact details, and demographic data to process orders, improve services, and send marketing materials. The privacy policy allows users to opt out of direct marketing and manage cookie preferences, which are used to analyze website traffic and enhance user experience. Personal data is protected with appropriate security measures and is not sold or shared with third parties without consent, unless required by law. Users may request access to or correction of their personal data. The policy is updated periodically, and users are advised to review it regularly.

What are Cabin Max's terms of service?

Cabin Max’s terms of service outline the conditions under which customers engage with their online store. By placing an order, customers agree to the terms set forth, including payment methods, shipping policies, return procedures, and warranty information. Orders are processed upon receipt of payment, and shipping is conducted through designated carriers, with delivery times varying based on location. Customers have the right to return products within a specified period, provided the items are in their original condition and packaging. The company also details its responsibilities concerning defective products and outlines the process for dispute resolution.

How can I track my delivery?

To track your Cabin Max delivery, you’ll receive an email with a tracking number once your order has been dispatched. If you don’t see this email, please check your spam or junk folder. For more information, visit the delivery page: cabinmax.com/pages/delivery.

How can I return my product for a refund?

To return a product to Cabin Max for a refund, you have 30 days from the date of receipt to initiate the return. Ensure the item is unused and in its original packaging with all tags attached. For customers outside the U.K. you’ll need to arrange and cover the cost of return shipping using a courier of your choice, as Cabin Max does not provide return labels for international returns. Please note that if you’re returning an item due to personal preference without any manufacturing defect, the original postage fees will be deducted from your refund. For detailed information and instructions, please visit the refund policy page: cabinmax.com/policies/refund-policy

Frequently asked questions about Cabin Max

Who owns Cabin Max?

Cabin Max is a luggage brand owned and operated by Gadgets U.K. Internet, a UK-based company.

How can I contact Cabin Max customer service?

Email Cabin Max customer service at info@cabinmax.com.

Does Cabin Max offer chat support?

Yes, you can find Cabin Max’s chat support in the bottom right corner of its website.

How to get professional help with your Cabin Max problem

If you need help with Cabin Max, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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