Brooklinen is a direct-to-consumer brand that sells high-quality bedding, home essentials, and accessories.
Brooklinen Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Brooklinen
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brooklinen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brooklinen mailing address
10 Jay St.
Suite 700
Brooklyn,, NY 11201
Brooklinen executive customer service contacts
Primary Contact
Nicole O’Brien
Growth Leader
10 Jay St.
Suite 700
Brooklyn, NY 11201
nicole@brooklinen.com
Secondary Contact
Rich Fulop
Co-Founder
10 Jay St.
Suite 700
Brooklyn, NY 11201
rich@brooklinen.com
Chief Executive
Vicki Fulop
Co-Founder
10 Jay St.
Suite 700
Brooklyn, NY 11201
vicki@brooklinen.com
How can I contact Brooklinen customer service?
To contact Brooklinen customer service, you can reach out via email at support@brooklinen.com or use the online chat feature on the official Brooklinen website.
What is the Brooklinen return policy?
Brooklinen offers a 365-night return policy on all bedding and home products, allowing customers to return items within one year if they are not satisfied.
How long does it take for Brooklinen to process a refund?
Refunds for returned items are typically processed within 7-10 business days once Brooklinen receives the returned product. The refund will be issued to the original payment method.
How to get professional help with your Brooklinen problem
If you need help with Brooklinen, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.