Brooklinen is a direct-to-consumer brand that sells bedding, home essentials, and accessories.
Brooklinen Responsiveness rating
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What you need to know about Brooklinen
Brooklinen responds to most customer complaints in a satisfactory manner.
- Brooklinen’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Brooklinen with our insider guide or through our executive contacts.
- Brooklinen’s customer service policies are standard. Here are our frequently asked questions about Brooklinen.
Brooklinen customer service response times
Brooklinen’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times can vary, but you may expect wait times of around 5 to 15 minutes, depending on the call volume and issue complexity. Brooklinen customer service is available 7 days a week, from 8 a.m. to 10 p.m. Eastern time. Call Brooklinen customer service at (646) 798-7447. |
| Email support | Typically, you can expect a response within 24 to 48 hours, though urgent inquiries may be prioritized. Email Brooklinen customer service at hello@brooklinen.com. |
| Online contact form | Brooklinen does not provide an online contact form. |
| Live chat support | If available, live chat typically provides immediate assistance or a response within a few minutes. Live chat support is available 24/7. You can find Brooklinen’s live chat support here. |
| Social media | Response times on platforms such as Instagram or X generally range from a few hours to a business day, depending on the inquiry’s urgency. You can find Brooklinen’s social media accounts here. |
How to resolve a problem with Brooklinen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brooklinen mailing address
10 Jay St.
Suite 700
Brooklyn, NY 11201
Brooklinen loyalty program
Brooklinen offers a loyalty program called Brooklinen Rewards, designed to reward customers for their purchases and engagement.
Brooklinen social media channels
Brooklinen executive customer service contacts
Primary Contact
Jenna Best
VP of Customer Experience
10 Jay St.
Suite 700
Brooklyn, NY 11201
jenna@brooklinen.com
Secondary Contact
Rich Fulop
Co-Founder
10 Jay St.
Suite 700
Brooklyn, NY 11201
rich@brooklinen.com
Chief Executive
Vicki Fulop
Co-Founder
10 Jay St.
Suite 700
Brooklyn, NY 11201
vicki@brooklinen.com
Brooklinen customer service policies
What are Brooklinen's terms of service?
By accessing or purchasing from Brooklinen’s website, users agree to the terms of service, which apply to all visitors, vendors, customers, merchants, and content contributors. These terms outline conditions related to product usage, account responsibilities, and limitations of liability.
What is Brooklinen's privacy policy?
Brooklinen’s privacy policy outlines the types of personal information collected, the purposes for collection, usage, protection measures, and circumstances under which information may be shared with third parties. The policy also details user choices regarding information collection and usage. By providing personal information while using Brooklinen’s website, users consent to the described practices.
Brooklinen self-service links
Can I cancel my order?
Once an order is placed with Brooklinen, it cannot be canceled. If you wish to return items after receiving them, Brooklinen accepts returns within 365 days of purchase, subject to a $9.95 return fee deducted from your refund.
To initiate a return, please visit Brooklinen’s returns & exchanges page.
When will my order ship?
After placing an order with Brooklinen, processing typically takes 1 to 4 business days due to safety precautions at the warehouse. Once processed, delivery generally occurs within 3 to 7 days, depending on the shipping method selected. A shipping confirmation email with tracking information is sent once the order is dispatched.
How can I contact Brooklinen customer service?
Call (646) 798-7447 or send an email to support@brooklinen.com or use the online chat feature on Brooklinen’s website.
What is the Brooklinen return policy?
Brooklinen offers a 365-night return policy on all bedding and home products, allowing customers to return items within one year if they are not satisfied.
How long does it take for Brooklinen to process a refund?
Refunds for returned items are typically processed within 7-10 business days once Brooklinen receives the returned product. The refund will be issued to the original payment method.
How to get professional help with your Brooklinen problem
If you need help with Brooklinen, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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