Brooklinen

Brooklinen is a direct-to-consumer brand that sells bedding, home essentials, and accessories.

Telephone

Main : (646) 798-7447

hello@brooklinen.com

Mailing address

10 Jay St., Suite 700
Brooklyn, NY 11201

Website

brooklinen.com

What you need to know about Brooklinen

Brooklinen responds to most customer complaints in a satisfactory manner.

Brooklinen’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Brooklinen with our insider guide or through our executive contacts.
Brooklinen's customer service policies are standard. Here are our frequently asked questions about Brooklinen.

How to resolve a problem with Brooklinen

Try self-service first

Use our proven resolution methods, or Brooklinen’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Brooklinen respond?

Phone support

Response times can vary, but you may expect wait times of around 5 to 15 minutes, depending on the call volume and issue complexity.

Brooklinen customer service is available 7 days a week, from 8 a.m. to 10 p.m. Eastern time.

Call Brooklinen customer service at (646) 798-7447.

Email support

Typically, you can expect a response within 24 to 48 hours, though urgent inquiries may be prioritized.

Email Brooklinen customer service at hello@brooklinen.com.

Online contact form

Brooklinen does not provide an online contact form.

Live chat support

If available, live chat typically provides immediate assistance or a response within a few minutes.

Live chat support is available 24/7.

You can find Brooklinen's live chat support here.

Social media

Response times on platforms such as Instagram or X generally range from a few hours to a business day, depending on the inquiry's urgency.

You can find Brooklinen's social media accounts here.

Verified contacts

Brooklinen customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Jenna Best

VP of Customer Experience

jenna@brooklinen.com

Secondary

Rich Fulop

Co-Founder

rich@brooklinen.com

Chief Executive

Vicki Fulop

Co-Founder

vicki@brooklinen.com

Brooklinen self-service links

Once an order is placed with Brooklinen, it cannot be canceled. If you wish to return items after receiving them, Brooklinen accepts returns within 365 days of purchase, subject to a $9.95 return fee deducted from your refund. To initiate a return, please visit Brooklinen's returns & exchanges page.

Brooklinen customer service policies

By accessing or purchasing from Brooklinen's website, users agree to the terms of service, which apply to all visitors, vendors, customers, merchants, and content contributors. These terms outline conditions related to product usage, account responsibilities, and limitations of liability.

Brooklinen loyalty program

Brooklinen offers a loyalty program called Brooklinen Rewards, designed to reward customers for their purchases and engagement.

Frequently asked questions about Brooklinen

Call (646) 798-7447 or send an email to support@brooklinen.com or use the online chat feature on Brooklinen's website.

Brooklinen offers a 365-night return policy on all bedding and home products, allowing customers to return items within one year if they are not satisfied.

Refunds for returned items are typically processed within 7-10 business days once Brooklinen receives the returned product. The refund will be issued to the original payment method.

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